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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and smooth operation, often highlighting the ease of setup and overall user experience. Many people appreciate the fast response times from the support team, noting their helpfulness and professionalism in resolving issues. The staff are frequently commended for their attentive and solution-oriented approach, making interactions pleasant and stress-free. However, some customers reported dissatisfaction with the support process, mentioning difficulties with ticket management and slow resolution times for persistent issues. A few users also experienced service outages and found the support to be unresponsive or unable to identify root causes, leading to prolonged downtime and the need for new server instances.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers appreciate the responsive... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the team's... See more

User experience

Reviewers express high satisfaction with the user experience, highlighting the straightforward setup and... See more

Response time

People report positive experiences with response times. Many customers praise the fast and helpful support,... See more

Staff

Consumers consistently find the staff to be positive, highlighting their responsiveness, professionalism, and... See more

Based on these reviews

Rated 5 out of 5 stars

Several months ago I searched for small VPS for hosting of some network services (VPN, proxy, responsible DNS) and found Cloudzy as optimal ptovider (from a pile of suggested by AI and Google). H... See more

Company replied

Rated 5 out of 5 stars

Hello, dear colleagues. I use Cloudzy.com to seamlessly integrate my servers around the world. I like the prices, the stability, and the almost family-like atmosphere. I highly recommend Cloudzy.com T... See more

Rated 5 out of 5 stars

Everything is smooth , no security issues ddos attacks or anything like this , that could have had affected vps usage so far. One important Feature i'd really really appreciate you to have ,... See more

Company replied

Rated 5 out of 5 stars

have been using their services for over a year. best thing is paying with crypto! Although not many countries supported like large DCs like Hetzner, but their services are good quality and uptime i... See more

Company replied


Company details

  1. Cloud Computing Service
  2. Business-to-Business service
  3. Cloud storage service
  4. E-commerce service
  5. Ecommerce solution provider
  6. Web hosting company

About Cloudzy

Written by the company

Cloudzy (formerly known as RouterHosting) is a cloud and VPS hosting provider with 15+ data centers all around the globe in Europe, America and Asia. Since our establishment in 2008, Cloudzy has been committed to delivering exceptional hosting solutions. Our NVMe SSD VPS plans are designed to offer unparalleled speed and performance, ensuring an optimal experience for our clients. We take pride in our extensive customer base, which includes over 12000 satisfied clients. They rely on Cloudzy for a multitude of purposes, such as automated Forex trading, streaming, remote access, game servers, website creation, and web application development. At Cloudzy, our commitment to affordability remains unwavering. We strive to offer competitive pricing without compromising on the quality of our services. We are dedicated to ensuring customer satisfaction by providing reliable cloud VPS backed by top-notch customer support. Join the ranks of our satisfied customers and experience the exceptional performance and reliability of Cloudzy's cloud VPS hosting services. Get in touch with us today to explore how we can support your hosting needs and take your online presence to new heights. Stay connected with us through our various social channels: YouTube, Facebook, Twitter & Medium.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

672 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent services

Hi Cloudzy Team,

My experience with Cloudzy has been very good overall, and the service has been reliable. The only improvement I would strongly suggest is related to backups and snapshots.

It would make a big difference if users could easily create backups and export snapshots in a portable format that can be downloaded, safely stored, and quickly re-imported when needed. Having a simple and clear way to export and restore snapshots/backups would significantly increase user confidence and overall platform safety.

This feature would add an important extra layer of security and peace of mind for all users.

Thank you again for the great service and for listening to customer feedback.

7 February 2026
Unprompted review
Cloudzy logo

Reply from Cloudzy

We’re glad to hear you’ve had a reliable experience overall. Your suggestion regarding easier backup and snapshot export is valuable and has been noted for future improvements. We appreciate you taking the time to share this with us.

Rated 5 out of 5 stars

Good Support

Good Support , High Performance products , and best price ! , Always UP

20 February 2025
Unprompted review
Cloudzy logo

Reply from Cloudzy

We’re glad you’re satisfied with the performance, pricing, and reliability of our services, and that our support has been helpful. We appreciate your trust in Cloudzy.

Rated 5 out of 5 stars

Very good service stable VPS and…

Very good service stable VPS and support team

7 November 2025
Unprompted review
Cloudzy logo

Reply from Cloudzy

We’re glad to hear you’re satisfied with the VPS stability and our support team. We appreciate your trust in Cloudzy.

Rated 5 out of 5 stars

I’m satisfied with Cloudzy’s VPS…

I’m satisfied with Cloudzy’s VPS service and support. The team was helpful with DNS and SMTP configuration and explained the requirements clearly. Issues were handled step by step and resolved without delays. Overall, a reliable provider with responsive technical support.

1 October 2025
Unprompted review
Cloudzy logo

Reply from Cloudzy

We’re glad to hear our team could assist clearly with DNS and SMTP setup and resolve the issues efficiently. We appreciate your trust in Cloudzy and your positive review.

Rated 5 out of 5 stars

Experience

Experience: Reliable service, great pricing, fast performance, and an intuitive panel. I also appreciate the clean, unbanned IPs Cloudzy provides.

Improvements: Offer more granular (and affordable) VPS droplets and clearer information on network bandwidth.

Smoother use: A public status page for maintenance/outages.

5 February 2026
Unprompted review
Cloudzy logo

Reply from Cloudzy

We’re glad you’re satisfied with the performance, pricing, panel usability, and IP quality. Your suggestions regarding more flexible VPS options, clearer bandwidth details, and a public status page are noted and appreciated.

Rated 5 out of 5 stars

Excellent Experience with Cloudzy

I’m very satisfied with Cloudzy’s service! The performance is excellent, connection is stable, and the pricing is fair. Their customer support is quick and helpful whenever I need assistance. Highly recommended!

4 February 2026
Unprompted review
Cloudzy logo

Reply from Cloudzy

We’re glad to hear you’re satisfied with the performance, stability, pricing, and support. We appreciate your recommendation and trust in Cloudzy.

Rated 5 out of 5 stars

nice people with high technical support

i found them very very helpful , nice technical support and very polite people on the line . price is good and reasonable

30 January 2026
Unprompted review
Cloudzy logo

Reply from Cloudzy

We’re glad you found our team helpful and professional, and that our pricing met your expectations. We appreciate your feedback and support.

Rated 5 out of 5 stars

Top Support Team

Hands down as one of the most reliable VPS service, their support team is always there to help you and resolve anything.

31 January 2026
Unprompted review
Cloudzy logo

Reply from Cloudzy

We’re glad to hear you find our service reliable and that our support team has been consistently helpful. We appreciate your trust in Cloudzy.

Rated 1 out of 5 stars

Reasonable Pricing, but Recent Support Experience Needs Improvement

I have been using Windows VPS for some time, and overall the pricing is reasonable for a Windows VPS solution.

In the past, when there were server-related issues, recovery usually took about a week, which I understood and accepted. However, this year the support experience has been much more disappointing. Recently, my Windows server license expired, and the support request was repeatedly passed between teams without clear ownership or updates. Despite multiple follow-ups, it took around four days to receive proper feedback.

As a small business owner, this kind of delay has a significant impact on operations. I can only imagine how much more serious the impact would be for larger businesses. This feedback is shared respectfully from the perspective of a long-term customer who has never had major issues or special requests before.

I hope can improve their support responsiveness and communication going forward.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

I've been working with them for more…

I've been working with them for more than 2 years.
I am completely satisfied with their performance. They compensated me for the internet outage in Iran and my inability to access my server.

30 January 2026
Unprompted review
Cloudzy logo

Reply from Cloudzy

We’re glad to hear you’ve been satisfied over the past two years and that the compensation during the outage was helpful. We appreciate your loyalty and feedback.

Rated 1 out of 5 stars

TOTAL SCAM - Unusable Old Windows 2008 R2, Broken Support Portal, Rejected Emails, NO REFUND!

This is the WORST VPS experience EVER! Paid with USDT for forex trading VPS, but ONLY old Windows Server 2008 R2 available - COMPLETELY UNUSABLE, cannot install MetaTrader 5 (MT5) at all due to compatibility errors!

Support is a TOTAL JOKE and BROKEN:
- Ticket system full of bugs and 404 errors, cannot submit anything!
- Official support portal completely inaccessible with errors!
- Emails from my registered email rejected as "not original" - TOTAL LIE!
- No refund or cancellation button anywhere!

Wasted my ENTIRE NIGHT trying to fix this garbage service. Demanding FULL REFUND under 7-day policy NOW - give me my USDT back!

Cloudzy is a nightmare fraud - avoid at all costs! Unusable product, fraudulent broken support!

29 January 2026
Unprompted review
Cloudzy logo

Reply from Cloudzy

Hi there

For transparency, your refund eligibility was confirmed promptly (ticket #89595). Since no technical issue had been reported prior, our team initially attempted to identify and resolve the problem. You have since been contacted again with clear instructions to proceed with the refund process, which is being handled according to our policies.

Rated 5 out of 5 stars

Professional Support That Resolved a Complex Issue

I experienced a technical issue with my VPS that initially prevented me from accessing the server properly. While the issue itself was frustrating, I would like to highlight how Cloudzy’s support team handled the situation.

The support team followed up on the case, clearly explained the cause of the issue, and eventually reinstalled the VPS to restore full functionality. They were polite, transparent, and professional throughout the process.

As a gesture of goodwill, Cloudzy also credited my account for the downtime, which I truly appreciate. This shows that they value customer satisfaction and take responsibility when problems occur.

Overall, despite the initial issue, I’m satisfied with how the situation was handled and with the level of customer support provided.

25 January 2026
Unprompted review
Cloudzy logo

Reply from Cloudzy

We appreciate your patience and are glad our team was able to identify the issue, restore your VPS, and keep communication clear throughout the process. We’re also pleased the goodwill credit reflected our commitment to fairness and customer satisfaction.

Rated 5 out of 5 stars

I had a great experience with Cloudzy’s…

I had a great experience with Cloudzy’s support team. I was in a difficult situation because I did not have internet access and could not recharge my wallet. They understood my situation and kindly added $10 to my account to help me out.

Their support was thoughtful, fast, and truly customer-focused. I really appreciate their understanding and willingness to help. Highly recommended

23 January 2026
Unprompted review
Cloudzy logo

Reply from Cloudzy

We’re glad our support team could assist during a difficult situation and help you stay connected. Your appreciation means a lot to us, and we’re happy to hear the experience was positive.

Rated 2 out of 5 stars

Uptime is generally reliable

Uptime is generally reliable. When a problem arises, support seems virtually non-existent. Boilerplate responses. No phone support. My office has been down literally for hours and even days at a time with little to no attention to resolution.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

During my request on Cloudzy.com

During my request on Cloudzy.com, Ava provided excellent support. She was very attentive, professional, and quick to understand my issue. Her responses were clear, helpful, and solution-oriented, which made the whole process smooth and stress-free. It’s clear that customer satisfaction is a priority for Cloudzy. Many thanks to Ava and the Cloudzy team

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Cloudzy team - are my best friends.

Hello, dear colleagues. I use Cloudzy.com to seamlessly integrate my servers around the world. I like the prices, the stability, and the almost family-like atmosphere. I highly recommend Cloudzy.com Team—I'm grateful for your stability and immediate response to any call for help. May you prosper, my dear friends!

11 January 2026
Unprompted review
Rated 4 out of 5 stars

need support

The service is very good, but I recently had a problem with the server and there is no way to contact technical support.

6 January 2026
Unprompted review

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