Backcare & Acupuncture Clinic Reviews 209

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I would really recommend treatment, they have worked wonders on my neck pain and stiffness, all the staff are friendly and helpful, more than happy to accommodate appointment changes if required. I tr... See more

Rated 5 out of 5 stars

I have just finished an intensive course of physiotherapy and acupuncture with Rasti lasting 8 weeks with two sessions per week. I have been in severe pain for many years with osteoarthritis and dege... See more

Rated 5 out of 5 stars

I’ve had such a positive experience with the clinic. Dr Rastivlas has been great. The woke experience is professional & considerate. I went with low back & hip pain and the right treatment and exerci... See more

Rated 5 out of 5 stars

I have been attending this clinic since August and everyone is so courteous, professional and of course skilled in their profession. I have been receiving treatment on my back and knee from Ambereen w... See more

Company replied

Company details

  1. Physical Therapy Clinic
  2. Acupuncture clinic
  3. Osteopath
  4. Pain control clinic
  5. Sports Massage Therapist
  6. Sports medicine clinic

Information provided by various external sources

The online website of The Back and Care Clinic - Osteopathy and Acupuncture.


Contact info

  • Kings Road 15, B73 5AB, Sutton Coldfield, United Kingdom

  • clusker.co.uk

4.9

Excellent

TrustScore 5 out of 5

209 reviews

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Rated 5 out of 5 stars

Positive experience with proven results!

Having a full time desk job and being diagnosed with MS a few years ago, I have experienced a number of issues over the years including neck problems and more recently suffered with a painful shoulder and so after doing a little research and reading some positive reviews, I decided to contact the Walsall clinic.

After a detailed discussion of my symptoms and problems, I was given a treatment plan and now 12 weeks on, I cannot thank Johnny enough who has been able to work on my neck and shoulder issues to help relieve the pain and greatly improve the movement in this area.

Johnny is very professional, and I was made to feel at ease during our first meet. He is knowledgeable, attentive, and provided me with a series of exercises to do at home between sessions which have played a part in my road to recovery. Thanks Johnny!

Excellent service and great staff. I would highly recommend 😊

11 November 2021
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Jen,

Thank you so much for your review.

Over the last few months we have been able to make fantastic progress, but only down to the fact you have been diligent with all of the homework I have set. This has allowed you to accelerate forward!

I very much look forward to helping you continue to maintain your improvements!
take care
kind regards
Johnathan

Rated 5 out of 5 stars

Give BAC a call today you will thank yourself later

I have suffered with lower back pain for years and always on and off pain relief. I found a Facebook review of BAC and decided to try. I had a in-depth consultation and was provided a treatment plan. Jonathan provides a personal friendly service and made to feel relaxed and comfortable throughout each session. I get homework to do each week which helps set me up to be pain free and to continue way after my treatment is finished. If you are needing back relief please reach out and book your sessions as it’s the best decision I’ve made.

20 October 2021
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Sarah,

Thank you for your review, we've made a huge amount of progress over the past couple of months and what a journey it has been! I've always ben very impressed with you enacting on on the homework set, which has allowed for quick and effective progression.

It has been a pleasure to treat and look after you, and I very much look forward to continuing to do so - maintaining everything we have achieved.

Kind regards
Johnathan

Rated 5 out of 5 stars

Best decision I ever made

I suffer with fibromyalgia and arthritis which was causing some mobility issues and waking up a lot with a frozen back. Even with the pain medication I was on, I was still in pain all the time.
So I took advantage of an offer they had on and has been one of the best decisions I’ve made. 4 months on, I’m walking better, I’ve only had 3 mornings where I’ve woken up with a frozen back, instead of 3-4 times a week. My fatigue has lessened due to being in less pain and I’m back in the gym for the 1st time in 5 yrs.
I only wish I had found these earlier.

14 October 2021
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Debbie,
Thank you for your review. it was great to see the progress Ollie had made with you prior to our handover in which we have been able to make great progress with you since.

You've diligently done all of the homework I set for you and have turned up to every session we have booked, allowing for consistent and progressive improvement.

I look forward to continue to work with you in the future as we maintain everything we have worked for.
kind regards

Johnathan

Rated 5 out of 5 stars

Got my life back!

After a long overdue hip replacement was left with a stiff and very painful back and was unable to travel get about without using a stick.
I eventually took advantage of a consultation and first treatment . I was cynical as I hobbled in with my stick but Johnathan immediately put me at ease, he really listened to my thoughts during the consultation and left me confident about his treatment plan. Unbelievably I left that clinic without using my stick and I haven't had to use it since..Im back to being able to live my life thanks to Johnathan and the team!

5 October 2021
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Cheryl,

Thank you for your kind words. We started to look after you following years of discomfort, leaving you reliant on your stick... but now, you don't need it and are well and truly beyond ever needing it!

Thank you so much for putting in the work, from day 1, and continuing to put in the work. All of which is now contributing to us helping maintain everything we have worked toward.

It's been a pleasure working with you, and will be for our future sessions.

Kind regards
Johnathan

Rated 5 out of 5 stars

I am now 84 and have suffered from back…

(This review is written on behalf of my husband Brian Crawford)

I am now 84 and have suffered from back and hip problems for many years due to a bad accident in my youth. Johnathan's advice, treatment and exercises have made a great difference in helping me to manage these. My general mobility and posture have also improved and I intend to carry on with a monthly maintenance programme. I highly recommend the team's services.

29 September 2021
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hello Gillian/Brian,

Thank you for your review. I'm so happy we have been able to make a difference, not only in your pain and movement, but helping you with your daily activities. Of course, this couldn't have been achieved without your effort at home, diligently working with the exercises I have given you over the last couple of months!

I look forward to maintaining the work we have done, and well done!

Kind regards
Johnathan

Rated 5 out of 5 stars

Paul and his team provided excellent…

Paul and his team provided excellent care.
My treatment was for lower back problems, which were resolved very quickly.

Paul has also helped me improve my posture significantly. This is noticed by everybody who knows me.

I would highly recommend Paul and his team and I will be back for a follow session soon.

28 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent treatment and support

I have been diagnosed with a condition called severe drop foot in both legs. This adversely effects my balance and walking ability. With the excellent treatment, exercises and support from Paul Clusker and his colleagues I have a level of mobility which the consultant the QE Hospital finds commendable as people with similar conditions to mine often have to resort to mobility equipment.

23 September 2021
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Its been such a pleasure to work with you and your 'wingman' Tony. Together we make an effective team! We've all stood back and admired how you always do your homework and come back with questions or tweaks to the homework we set. You are an inspiration as to what can be achieved and I would like to thank Tony for the constant encouragement and practical support he's provided to make this a success.

Rated 5 out of 5 stars

After trying various treatments from…

After trying various treatments from physio, another Osteo…. I stumbled across Paul (recommended through Vitality). The treatment was brilliant. Thorough examination of all areas that would link to back (not just back), clear treatment plan, simple and effective exercises, clear explanations and a lovely friendly man.

13 September 2021
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Jo, thank you so much for your kind review. Its always a pleasure to work with patients who wholeheartedly throw themselves into their treatment and especially their homework!

Rated 5 out of 5 stars

I have been a patient of Paul's for…

I have been a patient of Paul's for nearly 20 years ( on and off ).
Main treatment has been for backpack.
This year I have had 3 block bookings with Paul and when I first went I could hardly stand up right and the pain was constant. But after my treatments I am now walking taller, pain free and my back feels much stronger. I still have to go back every 4 weeks and keep doing my excersices, but well worth all the hard work.
I would highly recommend Paul to anyone ( especially for back care).
Ray Perks

10 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent treatment with Paul Clusker

I have suffered for years with a bad neck. I had limited mobility and was unable to lift my arms above shoulder height. The treatment has combined acupuncture, massage and exercises to complete at home. The results have been fantastic. Pain levels are significantly reduced. I am able to turn my head fully which I couldn’t do before and also able to lift my arms above my head without pain. I would recommend anyone to go and have their condition assessed and try the treatment. Paul is friendly and professional, results are fantastic.
Graham

3 September 2021
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Thank you Graham for your kind review. It's been a pleasure to see the transformation from pain and limited movement to how you are today!

Rated 5 out of 5 stars

Amazing Practice !!!

Wow what can I say I went in with a painful back & within the third treatment session into my course, I can honestly say Paul healed me. I can’t stop speaking about him to my friends & family I would recommend him to anyone who suffers a painful back, he truly is professional & a master of his trade.

I spent a great deal of Money changing 3 mattresses in a year attributing my every morning dull back aches & pains to my mattresses. That combined with years of working as a stewardess for British Airway & more recently working for the NHS left my posture as Paul described wonky, working in a confined cabin had left my neck and shoulders slouched with tension and knots, pulling a muscle in my back was the last straw. I could hardly bend or carry out my duties at work I was in a bad way, Paul identified the problems straight away and with back manipulation, massaging, exercises & great advice on manual handling techniques that I could incorporate into my daily work. I am back to normal if not better and retrained in how I do things making my posture taller, straighter and stronger. I can honestly say I’m going to miss going to my sessions seeing Paul & the lovely polite receptionist Megan who managed to swop my appointments for me without trouble & who was always welcoming. Thank you to you all

30 August 2021
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Binta,
Thankyou so much for your review. It's so nice to know that we've got you back, fully operational and pain free. Your smile and infectious laughter lights up our clinic whenever you're in!

Rated 5 out of 5 stars

Don't suffer, get early treatment

From entering the practice, the inspiring environment, and the wide knowledge and assessment which was delivered in a very professional manner gave me confidence.

This was more than a treatment. It was a planned programme to relieve pain, correct the bodies posture and build towards a healthy future.

This centre was recommended to me, to treat a long running back injury, by a relative who was a satisfied patient.I would encourage anyone to act quickly on a problem and get it sorted out. I am certain you would not be disappointed choosing this centre.

29 August 2021
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Ken,
Thankyou so much for your kind review.
It's been such a pleasure to work with you and to keep you functioning at the high level that you're used to performing at.

Rated 5 out of 5 stars

World class

10 years seeing a different osteopath left me having an inconclusive MRI and a prescription for Gabapentin. BAC has identified and corrected my issues and I am now able to resume teaching Martial Arts. The Gabapentin remains un-opened in the fridge and I feel 10 years younger. World class treatment!

28 August 2021
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Charlie,
It's so good to hear that you're finally able to get back on the mat teaching martial arts - which is where we first met! :)
In addition, I'm delighted that our approach to osteopathy seems to work well for you.

Rated 5 out of 5 stars

Stunning Chiropractor Care

Thank you Jon for your kind and exceptional service, always with a smile and for your holistic care and professionalism
I have enjoyed our journey and loved the results
Thank you to the whole team for being a part of my last few months and for your care
I would highly recommend you to anyone who needs your services
I think you are all super

27 August 2021
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Mandy,

Thank you for your feedback, it is really appreciated. You've put in a lot of effort to attend your appointments, which allowed us, over the time we have spent together, to give you the longevity you have strived for since coming to see me.

You've also made a huge effort to do your exercises and it has shown in the results that we have produced. Please take care and good luck with the restaurant!!

Kind regards
Johnny

Rated 5 out of 5 stars

Excellent service

After years of sitting for long hours at my desk I have noticed my posture get more hunched, increased headaches and tension in back, neck and shoulders. After seeing all the wonderful reviews for BAC I thought I’d give it a try… and it’s been a real success. I can’t thank Daniela enough, she’s so friendly and amazing at was she does. I feel so much more relaxed and my posture is much straighter. Thanks again :)

26 August 2021
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Thank you so much for your review. It has been great working together and achieving the goals! Looking forward to our next step in the journey.
All the best wishes, Daniela

Rated 5 out of 5 stars

I am a 79 yr Male who had an upper back…

I am a 79 yr Male who had an upper back and neck problem, painful with negligible movement.
I am delighted with the successful treatment, vastly improved mobility and the way it was provided.
Professional, competent, friendly and supportive.
I highly recommend the BCA clinic.

26 August 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service! Fabulous treatment!

I visited the back care clinic as I was suffering with severe lower back, sacrum and hip pain, I was assessed and treated by Paul, after a few sessions of acupunture and manipulation the pain eased immensely!! I am now just visiting once a month for maintenance I highly recommend this clinic it has helped me more than I can say. The reception staff are polite and kind, Paul is fabulous! Andrea Walkey

25 August 2021
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Thank you Andrea, we really appreciate your review and look forward to caring for you going forward! Paul.

Rated 5 out of 5 stars

Arise Sir Paul, and thank you.

Paul has been treating my wife and myself for longer than I care to remember, but has always remained the same solid and super genial practitioner.
Whether it’s treatment for my lower back or neck (which constitutes 90% of my problems) he always gives me a thorough examination and complements the session with acupuncture, which seals the deal so to speak.
I cannot recommend him highly enough, and never hesitate if he recommends extra sessions because I know they’re needed; most times a single visit does the trick and a quarterly MOT (as we label it) keeps me in shape.
Well done and thank you Paul for your wonderful healing hands.

25 August 2021
Unprompted review
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Reply from Backcare & Acupuncture Clinic

You are a one! - That made me laugh out loud!
Seriously, thankyou for you review, we all appreciate it.

Rated 5 out of 5 stars

I’m so pleased to have found Paul and…

I’m so pleased to have found Paul and team . He is the only one ,that has persevered with my conditions , too get my pain under control . He’s helped me in ways that doctors couldn’t. I wouldn’t go anywhere else. I can’t thank them enough.

23 August 2021
Unprompted review
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Reply from Backcare & Acupuncture Clinic

Hi Kim, thank you so much for your review. It's been a long road but happily progress is clearly being made. Now we have to make sure that together we keep you well going forward!

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