Co-Ownership  Reviews 

989
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and kindness, making the process smooth and easy from start to finish. Many people highlight the exceptional customer service, noting that advisors are friendly, informative, and provide excellent guidance throughout the entire journey. The overall service is frequently described as efficient, straightforward, and well-managed, with many reviewers expressing gratitude for the support received in achieving their homeownership dreams. Reviewers appreciate that the company goes above and beyond, explaining complex details clearly and providing reassurance, especially for first-time buyers.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as courteous, helpful, and... See more

Service

Consumers find service to be positive, with many reviewers expressing extreme happiness and recommending the... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as simple,... See more

Customer service

Users describe positive interactions with customer service, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied

Rated 5 out of 5 stars

From start to finish my experience with 55+Co-ownership has been exceptional, and everyone I dealt with have guided me through the process with ease. Without them I wouldn’t be sitting in my new fore... See more

Company replied

Rated 5 out of 5 stars

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — someth... See more

Company replied


Company details

  1. #1 of 8 best companies in Housing association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

989 reviews

5-star
4-star
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1-star

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4.9

All reviews

(989)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to use

Very easy to use. I struggle with filling out paperwork but theirs was simple and easy to complete. They were very helpful when we had questions

21 November 2025
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Reply from Co-Ownership

We're continually striving to make the homebuying process as simple as it can be, so this is great to know. Thanks Daniel, and congratulations!

Rated 5 out of 5 stars

I could buy my dream home

I could buy my dream home. It would not have happened without co-ownership. I am over the moon. They were so kind and helpful at co-ownership, everything went quick and smooth. Thank you!

20 November 2025
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Reply from Co-Ownership

Congratulations Erika on buying your dream home!

Rated 5 out of 5 stars

Not for everyone but worked out perfect for me.

Couldn't have got back on the market without co ownership. At 49 and renting after a separation, then when the landlord came calling for 30% increase in rent, time came to get back on the market. It's tough on your own to afford anything nowadays without a large deposit and a large wage packet, but when someone recommended look into co ownership I thought it was worth a shot. While not perfect it's a 100 times better than paying a private landlords mortgage, and you can have a place you can make a home. The co ownership rent and my mortgage both come to less a month than the current going rate for a similar house privately rented. This gives you security, and with a 5 year or longer fixed rate on your mortgage you know what your monthly outgoings are going to be. No shock 30% increase every 12 months. Highly recommend and as your circumstances change in the future you can buy co ownership out to own the home outright. Security is the key for me, and I'm absolutely over the moon with my new home.

14 November 2025
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Reply from Co-Ownership

What a lovely review. Your situation is similar to lots of renters across Northern Ireland at the moment, and this should inspire them to explore options including Co-Ownership. Enjoy your new home!

Rated 5 out of 5 stars

A great scheme

A fantastic scheme that helped me get onto the property ladder. Highly recommended.

17 October 2025
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Reply from Co-Ownership

Thank you William for the 5-star review, and congratulations on becoming a homeowner!

Rated 5 out of 5 stars

Excellent for families wanting to purchase first home after renting

Going through Co-Ownership to purchase our first home was a great experience. Out landlord decided to sell up to us and we were unable to get a decent deposit together in a short space of time with having a young family. Highly recommend to anyone.

30 October 2025
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Reply from Co-Ownership

This is a really common situation that lots of families will relate to. Congratulations on the purchase of your first home, and thank you for recommending Co-Ownership!

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed.

Thanks to co-ownership we have been able to leave renting behind and become homeowners!

Me and my husband would not hesitate to recommend co-ownership to anyone who needs help to get on the property ladder .

Kirsty and Robert ☺️

29 October 2025
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Reply from Co-Ownership

Congratulations Kirsty and Robert on becoming homeowners! It's lovely to hear that you've had a great experience working with our team and would recommend our service.

Rated 5 out of 5 stars

Very easy to apply

Very easy to apply, great help from the team with next steps to me getting my new home. Would recommend

29 October 2025
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Reply from Co-Ownership

Thanks for the 5-star review Kelly, delighted that we have been able to help you get your new home!

Rated 5 out of 5 stars

The online portal is really handy

The online portal is really handy. Having your own account and being able to keep track of updates.

24 October 2025
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Reply from Co-Ownership

Great to hear you're enjoying the online portal and are being kept up-to-date. If you need anything from the team at Co-Ownership, please get in touch!

Rated 5 out of 5 stars

I am grateful for the help and the…

I am grateful for the help and the process was not long and not complicated.
Thankfully

24 October 2025
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Reply from Co-Ownership

Thank you for the lovely review - we're delighted the team at Co-Ownership was able to assist you through the process towards becoming a homebuyer!

Rated 5 out of 5 stars

Co-ownership has been brilliant

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — something that wouldn’t have been possible without them. We’re truly grateful!

14 October 2025
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Reply from Co-Ownership

Hope moving day went well & congratulations from all the team here at Co-Ownership!

Rated 5 out of 5 stars

I cannot commend Co-Ownership enough

I cannot commend Co-Ownership enough!
My experience has been nothing but great. I was able to get the keys to my new home this week and the advisors had been friendly, helpful and gave me the best advise from the first interaction. There has been some push backs in the whole process with other aspects of the purchase and when I was ready to give up last month, a word of encouragement and a "try again" received from them made the whole difference and I am delighted to say we are new homeowners in Belfast. Thanks to Jason and all the team. I would definitely give them 10 stars if I could!

14 October 2025
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Reply from Co-Ownership

Delighted to help get you on the ladder Gustavo, congratulations from all the team here at Co-Ownership!

Rated 5 out of 5 stars

Thanks

What a great way to get another ladder, co ownership have been brilliant 👏

6 October 2025
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Reply from Co-Ownership

Thanks Victoria and congratulations on your new home.

Rated 5 out of 5 stars

Good customer service

Good customer service. Clearly faat and helpful. They were the easiest thing a out buying a house. 1 week turnaround for house application including survey. Really nice people. Recommend

25 September 2025
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Reply from Co-Ownership

Thank you for your feedback and congratulations on your new home!

Rated 5 out of 5 stars

Straight forward

Easy,straight forward and very competent, would recommend to any first time buyers.

25 September 2025
Co-Ownership  logo

Reply from Co-Ownership

This is great to hear, thank you and congratulations on your new home!

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