Co-Ownership  Reviews 

990
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, guiding them through processes with ease. The overall service and user experience are frequently described as smooth, efficient, and straightforward from start to finish. Many appreciate the excellent customer service, noting agents are courteous, informative, and supportive. Reviewers often highlight how the company helped them achieve their dream of homeownership, exceeding expectations. People highly recommend the company for its clear communication and unwavering support throughout the entire process.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as courteous, helpful, and... See more

Service

Consumers find service to be positive, with many reviewers expressing extreme happiness and recommending the... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as simple,... See more

Customer service

Users describe positive interactions with customer service, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish! Any enquiries were replied to in a timely manner and any staff I spoke to were lovely and friendly making the whole process that much more relaxed. Thank... See more

Company replied

Rated 5 out of 5 stars

I recently received correspondence from the Energy Team at Co-ownership about an energy grant. I applied and was quickly contacted by Kim from the Customer Services team, who clearly explained what I... See more

Company replied

Rated 5 out of 5 stars

From start to finish my experience with 55+Co-ownership has been exceptional, and everyone I dealt with have guided me through the process with ease. Without them I wouldn’t be sitting in my new fore... See more

Company replied

Rated 5 out of 5 stars

Co-Ownership has been absolutely brilliant! They guided us through every step of the process with great care and attention. Thanks to their support, today we’re moving into our very own home — someth... See more

Company replied


Company details

  1. #1 of 8 best companies in Housing association

Written by the company

Co-Ownership is a not-for-profit organisation helping people become homeowners. Since 1978 we've helped over 35,000 people buy their own home in Northern Ireland, and currently have over 11,000 co-owners. We are a registered charity and are regulated and part funded by the Department for Communities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

990 reviews

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4.9

All reviews

(990)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice experience

Nice experience

28 February 2025
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Reply from Co-Ownership

Thank you for your feedback and we wish you well in your new home.

Rated 4 out of 5 stars

My experience with co/ownership

Was happy with initial contact with yourselves but as time got closer to completion, there was more demand of me. Such as getting a deposit for a mortgage. I was told from the beginning of this process that zero deposit was required. Which give me more money to use when I eventually moved into my new home. Which in my case wasn't to be. Overall was happy with the process but for such a hefty outlay. Thank you.

28 February 2025
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Reply from Co-Ownership

Thank you for this feedback and we wish you well in your new home.

Rated 5 out of 5 stars

Impeccable service

Impeccable service. Very helpful with any queries I had, and very helpful supporting me in the tasks I needed to perform. Would 100% recommend to anyone to help get on to the property ladder.

28 February 2025
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Reply from Co-Ownership

So pleased to hear this, congratulations on your new home.

Rated 5 out of 5 stars

House Sale

Thank you so much for everything, made me feel assured and in good hands when dealing with the purchase of my new house.

6 March 2025
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Reply from Co-Ownership

So pleased to hear this, congratulations on your new home.

Rated 5 out of 5 stars

Hassle free from start to finish…

Hassle free from start to finish including navigating some issues, Co-Ownership were clear and transparent with everything and helped us get on the property ladder

17 February 2025
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Reply from Co-Ownership

Thank you for this fantastic feedback and congratulations on your new home.

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Everything was done so quick and easily. A great way to get into the housing market, and we are really thankful for everything.

21 February 2025
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Reply from Co-Ownership

We're so pleased to hear this, best wishes in your new home!

Rated 5 out of 5 stars

Brilliant

Smooth sailing the whole way. Very helpful and informative. Highly recommend for future applicants :)

11 February 2025
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Reply from Co-Ownership

So happy to hear this feedback, best wishes in your new home.

Rated 5 out of 5 stars

Co-ownership

The whole process was quick I can't fault anything

11 February 2025
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Reply from Co-Ownership

So pleased to hear this, all the best in your new home.

Rated 5 out of 5 stars

Co Ownership application

The service was quick, application was realy easy and smooth. Great and efficient customer service.

7 February 2025
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Reply from Co-Ownership

It's great to hear this, congratulations on your new home.

Rated 5 out of 5 stars

Yes job

Yes job title job

7 February 2025
Unprompted review
Co-Ownership  logo

Reply from Co-Ownership

Thank you for your feedback, congratulations on your new home.

Rated 5 out of 5 stars

Our dream come true .It was great…

Our dream come true .It was great experience with co ownership .We found very helpful and supportive.It is a straight forward process and you can chase your dream in a short time .All the staff were very supportive and information's they provided was really helpful .From our bottom of heart we would like to say "Thank You"

31 January 2025
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Reply from Co-Ownership

Thank you for your kind words, we love to hear this feedback. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Great way onto property ladder.

We purchased our first home through co-ownership and the whole process was very smooth and staff more than willing to help with any questions we had along the way.

24 January 2025
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Reply from Co-Ownership

Thank you for your feedback, congratulations on your new home!

Rated 5 out of 5 stars

Without co ownership I wouldn't be a home owner …

Without co ownership I wouldn't be sitting in my new home today. They are very efficient and quick when evaluating and inspecting properties I looked at but luckily I only had 1 property that wasn't suitable for co ownwership but after seeing the indepth report I knew what to look out for when viewing other properties. 3 month on I am now sitting in my new home that I can afford. (Mortgage) so thank you for everything and getting me to where I now after a very difficult year.

16 January 2025
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Reply from Co-Ownership

Congratulations on your new home, great to hear your story!

Rated 5 out of 5 stars

Easy and brilliant

Co-ownership has been great and I wouldn't of been able to afford a house by myself without co-ownership. They are really understanding and easy to talk too especially since I had no experience in buying a house . Now am in my new house and loving it.

15 January 2025
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Reply from Co-Ownership

Thank you so much for your kind words, all the best in your new home!

Rated 3 out of 5 stars

Good but improvements could be made

Advisors were very understanding and helpful, but their advise wasn’t always correct. Often I couldn’t log in to my account, even though my login details are correct. Saying that, they helped me buy my first house- it’s a small price to pay

10 January 2025
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Reply from Co-Ownership

Thanks for your feedback, we'd been keen to hear more about your experience if you'd like to get in touch. Wishing you all the best in your new home.

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