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CoinEx Reviews 485

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I deposited, withdrawed and kept over 10k$ cryptocurrency for about 5 years WITHOUT ANY PROBLEM. one time my trade passed through contract liquidation price for hours (the liquidation price were abo... See more

Rated 3 out of 5 stars

Never had any issues getting crypto in or out of their system. However, because I had logged in from a NYC hotel one time, they sent me a notice that I had to delete my account because NYC is not a su... See more

Rated 5 out of 5 stars

I've used Coinex for a while to trade BTC to LBC and it works well. The fees seem reasonable - although I'm not a veteran crypto trader. Once I uninstalled my Google authenticator app, locking me o... See more

Rated 5 out of 5 stars

CoinEx is my favorite platform. The platform has always excelled; Has always met my concerns and expectations. The team has been consistent in the app development and I can tell with how many coins/to... See more

Company details

  1. Cryptocurrency Service
  2. Currency exchange service
  3. Financial Institution

Written by the company

Established in 2017, CoinEx is a global cryptocurrency exchange designed with users in mind. Since its launch by the industry-leading mining pool ViaBTC, the platform has been one of the earliest crypto exchanges to release proof-of-reserves to protect 100% of user assets. CoinEx provides over 1300 cryptocurrencies, supported by professional-grade features and services, for its 10+ million users across 200+ countries and regions. CoinEx is also home to its native token, CET, which incentivizes user activities while empowering its ecosystem.


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3.8

Great

TrustScore 4 out of 5

485 reviews

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Replied to 37% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent crypto CEX, a model to follow for many others

Other than some language barrier problems, this has been an excellent CEX to trade crypto on for a couple of years now, probably the best UI I've used, with actually helpful indicators and graphs for tracking your progress and making trading decisions, as well as a multitude of bonus and earning mechanisms. Most of the top-dog Western CEXes still have a lot to learn from this interface.

My only points of dissatisfaction have been mostly associated with the language barrier, i.e. some earning functions producing reward records I couldn't understand and couldn't get explained to me properly no matter how I phrased my questions. But there's enough to like about the platform that I can just skip that one function that I ended up not liking.

10 March 2026
Rated 2 out of 5 stars

Trusting CoinEx will be the biggest…

Trusting CoinEx will be the biggest mistake you will ever make cause I have been using it for a while now and I noticed there are working with scammers, a friend of mine lost $147,580 recently on the app he couldn’t make a withdrawal and he later noticed the funds wasn’t there it was just a flash coin credited, Thank God we could get in touch with an agent who is @ officialrecove on Teli gam, he help out get back all the lost funds and know we stop using the coinEx so isn’t advisable to use, if not for the help of the agent he would have lost much money to those scammers

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Cheating with announcement

They announced that $FLOW deposit and withdrawals resumed, l made a withdrawal transaction, it stucked 12 hours and they canceled it, it caused me financial lost, what a terrible exchange company !

20 January 2026
Unprompted review

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