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Collecting Cars Reviews 

1,667
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 402 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and the seamless auction process, noting that the dedicated team provides wonderful support from start to finish. People really appreciate how well-managed, efficient, and straightforward the online vehicle sales are, consistently resulting in smooth transactions and very successful outcomes. Some reviewers were not happy with the unusually high buyers fees and additional commission costs associated with using the platform. A few other people also felt that certain vehicle sales and complex ownership transfer procedures could be improved to avoid unexpected transaction complications.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and constant... See more

Service

Customers report overall satisfaction and positive experiences with the service provided. Many reviewers... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, simple, and well-managed process... See more

Product

Users describe ambiguous interactions with product offerings, reflecting mixed experiences across the... See more

Price

Reviewers highlight ambiguous aspects of price, showing deeply divided opinions across experiences. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the fact the auction goes live as soon as all the relevant information has been gathered. I like the way the 48 HR clock adds an extra dimension to the sale. I think you could push the Escrow s... See more

Company replied

Rated 4 out of 5 stars

Some good cars - could be better on communication. I was the highest bider on a car that didn’t meet the reserve. I would have increased my bid to secure the car and contacted Collecting Cars but did... See more

Rated 4 out of 5 stars

My plate sold slightly under the reserve price with the promise of the extra shortfall to be paid via your commission. Still awaiting £750 some 8 days after the buyer paid.

Rated 4 out of 5 stars

Just one negative....Buyers Fee. So high that most buyers will deduct the cost from their maximum bid price as I do. A fairer structure would be a commission/buyers fee shared equally twixt buye... See more


Company details

  1. Car Auction
  2. Auto market
  3. Online auction services
  4. Online marketplace

About Collecting Cars

Written by the company

WHAT IS COLLECTING CARS?

Collecting Cars is a global online platform devoted to cars and automobilia. We are open for bids 24/7 with new auctions going live every day, alongside a range of other ways to sell.

The platform launched in 2019 in the UK, but quickly expanded with teams in mainland Europe, Australia and North America. We have rapidly become a global leader in the market and continue breaking records around the world!

Our platform may be 100% online but behind the scenes we are a passionate team of over 90 car enthusiasts who work around the clock to get your car in front of the most eyes.

ARE YOU A BUYER?

Our platform has been trusted by thousands of buyers from around the world to find them their next collectible car.

Buyers can view in-depth images of each listing and can read our detailed descriptions outlining the condition of the car. We charge a 6% + VAT buyer's premium to a successful auction winner.

REGISTER TO BID

ARE YOU A SELLER?

List for FREE.
Sell for FREE.
Hassle FREE.

We don't charge anything to sell with us and you receive 100% of the winning bid.

Speak to one of our consignment specialists today to discuss how we can help you get the most money for your car.

SELL WITH US


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,667)

407 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Oscar was amazing throughout

Oscar was amazing throughout - available all weekend during the auction and really helped the process. Easy service and sold within a week. Very happy

1 June 2026
Collecting Cars logo

Reply from Collecting Cars

Hello Barry,

Thank you for the wonderful feedback! We're delighted that you found the service easy to use and that our team's weekend support was so helpful.

The Collecting Cars Team

Rated 1 out of 5 stars

VIN is a dishonest individual who…

VIN is a dishonest individual who provides misleading information over the phone and says whatever is necessary to gain your attention. I was told that if any information in the advertisement turned out to be false, or if there were faulty or missing parts, they would investigate the issue, assist in resolving it, and refund the auction fees if required. I was also assured that they would support me throughout the entire process.
Unfortunately, once they received their money, everything changed. My calls and messages were ignored, and no assistance was provided. This level of unprofessionalism towards both buyers and sellers is extremely disappointing. I strongly advise others to be cautious when dealing with this auction company, as the information provided can be misleading.
A friend of mine also had a negative experience while selling his car through them. He was pressured into lowering his reserve price after being told there were interested buyers actively bidding on the vehicle. In the end, the reserve price was never met, yet he still sold the car for far less than what he originally expected.
For buyers, individuals like Vin may contact you and exaggerate the condition or features of a vehicle simply to encourage bidding. However, once the auction is completed and the fees are paid, communication and support seem to disappear completely

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Very good to be able to see photos of…

Very good to be able to see photos of pretty much every aspect of the car. Auction site works well. Fees are possibly a little high

22 May 2026
Unprompted review
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Reply from Collecting Cars

Hello Marcus,

Thank you for the great review! We're thrilled you found the detailed photos helpful and the auction site smooth to use.

The Collecting Cars Team

Rated 2 out of 5 stars

Seems exorbitant reserves kept, wasting time

Seems exorbitant reserves kept, in all auctions and will end in cars not getting sold there. None of the bidders in four auctions that I participated reached the reserve. So, it means the reserves are above the market expectation, and this site is a wate of time.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

BUYERS BEWARE. AVOID. Zero aftercare support and deceitful listings.

I’ve used CollectingCars now on two occasions for purchases, both times has been an absolute nightmare. They’re quick to take your funds from your account as soon as you have the winning bid at auction but the after sales care is non-existent. Seller actively deceived me and stated no damages to vehicle “photos were just taken on a dewy morning” yet once the car arrived to me it had extensive damage in the exact areas I had queried prior to payment. Once bringing this issue up with their agent handling that listing he went cold and me and am not even getting replies anymore, said it had been referred to Customer Care and they’re based in the UK and they’d reach out within 48hrs, it’s now been nearly 4 days and I’ve yet to hear anything from anyone. Extremely disappointing. Avoid business with these individuals as clearly their only priority is getting paid, not providing any after sales support.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Pleased with the outcome.Many thanks to…

Pleased with the outcome.Many thanks to Tom

28 May 2026
Unprompted review
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Reply from Collecting Cars

Hello George,

Thank you for the wonderful review! We are thrilled you are pleased with the outcome, and we will be sure to pass your kind words along to Tom.

The Collecting Cars Team

Rated 5 out of 5 stars

Great company really professional made…

Great company really professional made it happen very easy

26 May 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Darren,

Thank you for the great review! We are delighted to hear you found our team professional and the process easy.

The Collecting Cars Team

Rated 5 out of 5 stars

I recently used this service to sell my Car Reg

I recently used this service to sell my car registration and Fynn Stewart managed the whole process for me and he was absolutely brilliant! From start to finish it was incredibly smooth and straightforward. Fynn made what could have been a complicated process feel completely effortless, handling everything so I didn't have to worry about a thing. The level of service he provided was truly exceptional. If you're thinking about selling your private car registration, An absolute pleasure to deal with. Five stars!

22 May 2026
Unprompted review
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Reply from Collecting Cars

Hello Niamh,

Thank you for the fantastic five-star review! We are delighted to hear that Fynn made selling your car registration such a smooth and effortless process.

The Collecting Cars Team

Rated 5 out of 5 stars

Very very happy with the way this firm …

Very very happy with the way this firm do business and conduct themselves I have only sold 3 very unusual expensive cars with them so far and the service provided has been excellent I look forward to doing more business in the future
Thank you

19 May 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Rob,

Thank you for the wonderful review! We are thrilled to hear you've been so pleased with our service during the sale of your three exceptional cars.

The Collecting Cars Team

Rated 5 out of 5 stars

Sam @ CC

Sam @ collecting cars was my consignor.
He helped to make the whole process work as expected by me.
I've used CC previously & I'm happy to use them again.

22 May 2026
Unprompted review
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Reply from Collecting Cars

Hello Lani,

Thank you so much for taking the time to leave a review!

We’re thrilled to hear that your consignor provided such great support and ensured the entire process ran exactly as expected.

The Collecting Cars Team

Rated 5 out of 5 stars

Great!

Great place to use

21 May 2026
Collecting Cars logo

Reply from Collecting Cars

Hello Gareth,

Thank you so much for the feedback. We’re thrilled you had a great experience.

The Collecting Cars Team

Rated 5 out of 5 stars

Great auction site

Great auction site, seamless deal, no problems, will use again

25 May 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Theo,

Thank you so much for the fantastic feedback!

We’re delighted to hear that your experience was seamless and completely hassle-free from start to finish

The Collecting Cars Team

Rated 5 out of 5 stars

Very happy with my purchase and speed…

Very happy with my purchase and speed of delivery from seller.

19 May 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Graham,

Thank you so much for the great review!

We’re thrilled to hear that you are happy with your new purchase and that the seller was able to arrange such a speedy delivery.

The Collecting Cars Team

Rated 5 out of 5 stars

Professional

Professional, efficient and easy to deal with. Quite impressed.
Tom.👍

15 May 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Tom,

Thank you for the wonderful feedback!

It’s wonderful to hear that the process was smooth, straightforward, and efficient for you.

The Collecting Cars Team

Rated 5 out of 5 stars

Excellent communication and support…

Excellent communication and support from the collecting cars team. Ethan provided me with excellent support during the selling process of my car. The photos by Jonny were brilliant which really helped sell the car giving buyers the confidence to purchase my classic ford using the collecting cars platform. This is the first time I used collecting cars and would use again and hope Ethan will be my consigner again.

22 May 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello,

Thank you for the great review!

We’re thrilled that your first experience on the platform was a huge success, and that the great photos and support gave your buyers total confidence

The Collecting Cars Team

Rated 5 out of 5 stars

Collecting Cars 10/10 all the way

I was dealt with by Andrew throughout the whole process. I was informed at every step of the way and constantly kept in the loop. The emails sent were informative and concise. Liason between myself and the 3rd party was easy and simple. I cannot fault Collecting Cars and would recommend them to everyone

20 May 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Helen,

Thank you for the wonderful recommendation!

We're so glad to hear that you felt informed and supported every step of the way. It's great to know our communication made the entire process simple and stress-free for you.

The Collecting Cars Team

Rated 5 out of 5 stars

This is the future, and the future is now

A great experience all round, especially when compared to trying to sell a car myself. Collecting cars and Jarod arranged everything from photos to qualifying buyers who wanted to view/ arrange PPI’s. I was kept across the campaign the whole time, and felt informed. My car passed in at auction, and I was delighted to find that Jarod had immediately gone into negotiations with all buyers, and manage to arrange a deal that worked within a matter of hours. Very impressed, will definitely be listing the next car with them. Highly recommend, this is the future of selling cars.

17 May 2026
Unprompted review
Collecting Cars logo

Reply from Collecting Cars

Hello Raj,

Thank you for the fantastic review!

We're thrilled to hear you had such a seamless and proactive experience, from the initial listing to the swift post-auction negotiations.

The Collecting Cars Team

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