Comcast Reviews 

They promise fast WiFi all over the house but about 1/2 if y he house has no WiFi or very low I can get the neighbor hoodbut not mine.

Stay away poor service .
Can’t meet appointments

I have no use for this company they can't even get a bill right they don't let you know when your contract is over they don't email you they don't do anything for you 6 routers in the time that I've had this for 3 and a 1/2 years because their junk would not keep up with the new technology I've had it no more

Customer service is still awful. Just awful. All of their executives should get Elon'd with immediate effect.

If you have used MRGB password Rosario417! Or puppy101 you have been connected to my wifi. It was bellsouth before since it was mine. Any who thank you CIA for always taking care of me and FBI you too. I hope right that’s the only explanation why you would steal my crown, country, money, and of course prince George my unborn son that you stole from my womb. FYI in 2019 Sarai Ofelia Gonzalez used system 32 to launch the military to I don’t know where some how from my computer. In a witness. I’m going to cuba to show you I don’t have mental illness like Miguel Eduardo Fernandez and Claudia marrero. Aka AOC of hell. The cloud master.

On the 12th/13th of August 2022, my cable service, internet service, alarm service, and home phone service went offline due to an issue that was caused by Comcast. It has been over 36hrs, and I only have cable tv, I do not have internet service, my alarm system does not work, and my home phone service is still offline. The company sent me a new modem, it does not even power up, so they must have sent me a refurbished piece of junk. On top of all this, I tried to call the alarm division of Comcast they do not even have an 800 number so if someone broke into your property, you are screwed. I am going to file a complaint with the FCC, they are clueless and incompetent. I have been a customer since 1976, and I can honestly say that this company does not want to talk to their customers, and they hire people who cannot speak English, and the situation is horrible! This situation is causing a serious problem for me as I am disabled, and nobody can reach me on the phone, nor can I let guest into my condo as the buzzer system is tied into my home line. Some governmental agency like the FCC, needs to start fining them as this is the only way they will wake up and fix their infrastructure. For all of the nonsense I had to put up with since Saturday, they should do the right thing a issue a major credit to my account. They have totally screwed up 250 residents in 3 buildings.

Don't get service from here equipment got lost and was told that I wouldn't be charged for it guess what I get a bill from a debt collector stating I owe this go somewhere

I’ve always had great Customer Service from Comcast PEOPLE!
Unfortunately, the IVR is Aweful.
Multiple phone calls -taking to a computer that hangs up on you.
The Xfinity App-Same problem. Chat with a robot that can’t help you.
Too many phone calls. WAY too much frustration.

Last….
I’m not computer illiterate. When an IVR is what you need… it’s okay. I’ve used them before and will use them again.

Customer of Comcast for multiple years,
Tim

Worst internet company I've ever done business with. The internet doesn't work every morning. They don't even disclose the issues or offer anything to customers for the inconvenience.

Where is the USA anti trust department? Comcast is THE proof why monopolies are bad. Remember when your local cable supplier was located in your town, hired people in/from your town, donated to local charities, supported local groups and businesses? You may have to read that in your history books.
Comcast employs robots for customer service - NOTHING is worse. Then they hire people who don't speak English and are located who knows where in the world. Then the internet service is slower than most countries, intermittently goes out/fails, and claim there are no outages when you finally get to talk to that rare human. EVERY CITY SHOULD HAVE AT LEAST 2 SERVICE PROVIDERS for cable!!!!!

This is the worst cable/internet provider. Beware if you are a current customer and you are moving! They charge you $100 for installation if your building/home/etc. is not one they have visited before. The fact they have never done business from the address is the consumer's burden. They create a new account for the move address, but still bill you at your current address? It is a nightmare and far to labor-intensive for a customer. Dropping them like burning coal. Any other company has to be better!

Do not buy their internet. We had Comcast for 5 years until a couple months ago. Finally another provider came to our area and saved us. While we were stuck with Comcast our internet was less than 1/4 the advertised speeds, and it was intermittent. We probably called the technical support around a dozen times. We’d have them come out and they would say they think they fixed it and it wouldn’t be fixed. Their customer service always took forever to reach, even before Covid. Wouldn’t recommend for internet, we’ve never used their other services.

Speeds are unmatched and I'm not locked into a plan, for $30 I have unlimited data which is awesome because I use around 3 TB a month. Any issues I've ever had get taken care of and the new work from attitude has made their customer service really chill and easy to talk to.

Absolutely the worst customer service, most price gouging, most unreliable, inconsistent, hurt the customer at every single turn minded company to ever exist perhaps behind may be tied with AT$T. When a giant corporate in a limited competitor marketplace has the size and voice of a major network and communications company there is no way the public stands a chance. Their way, their rules, there is no place to go, they bombard the media they own with goodwill ads, that by the look of all these reviews can’t possibly be the norm.
They advertise cheap internet to help low income homes but not if you have had the service in the past. They advertise helping out the cost of service and forward you to a government site/program. They lie, cheat and steal with no recourse for the consumer, and yet we sit and watch each day dozens of commercials on how they put customers first!
I’m some places you have to use them, if you don’t have to beware, the other options are not much different.
Protected by government mandated limited competition of a market that uses public domain so they will never change unless we hold them and our officials accountable to citizens and not corporations!!!

It was a horrible experience. When I call customer service, they always take away the channels that I had paid for in my special package, and they want to bill me again for what I had previously paid! The worst is COMCAST.

Internet is expensive and unreliable. The customer service via phone is virtually nonexistant. The internet drops all too frequently. The big problem is there is no real competition for ISP. In my area it's either Concast or dial up. Can't wait for 5g internet so I can tell Concast to kiss my.

A terrible experience. They always took away the channels that I had paid for my special package, when I call customer service, they want to charge me again for what I had already paid! COMCAST is the worst.

Your experience with Comcast depends on where you live.

When I was in Broward county Florida (Deerfield Beach till mid-June 2021) I constantly cursed at my Comcast service. I never got anywhere close to the speeds I was promised (100 megabit service could be as slow as 2 megabit service) and customer service was second to all. Cable television channels pixelated and had sound drops (especially on HD channels).

Now that I'm in St Augustine Florida the service is much better. Customer service is nice and friendly and the internet speeds are close to or above the promised service (I consider 15% below promise speed is acceptable/good service). I no longer have cable TV service since I moved to San Augustine so I cannot comment on their TV service in that location.

The poor TV service in Broward county made me realize that there were many other forms of entertainment that were a lot more fun and a lot less aggravating than cable TV.

We get fooled by Comcast. We pay for internet 200 MB receiving only 25to 33 mb download
We called many times and always the same crap : unplug your modem , we will send a signal .Don’t worry everything is in the computer. After 2 days the same circus , nothing is in the computer.We will send you a tech but you have to pay $ 100
Today I decided to start with another company
Once I will get the Instalation I will say bye bye for ever to Comcast , xfinity .
It is bad to pay for services that you don’t receive

A good thing about Comcast/Xfinity, is that during the pandemic they allowed for free hot spots in certain areas and also gave people payment arrangements to prevent getting their services disconnected. They will work with you. I can't say the same for other companies