Comcast Reviews 

If I could give less than 1 Star, I would. Comcast is a terrible company. Our monthly bill is never the same price. It varies by several dollars each month. The customer service is terrible. It took me over 1.5 years to finally get my cable buried. The list goes on. Ugh. I am likely ditching Comcast and moving to another ISP.

We had to move out of our space and Comcast forced us to pay two extra months of internet along with a $400 termination fee. I just can't see past how they can charge you for something your not using. I own the account and a former employee signed us up for a 3 year plan. I am paying a huge amount for internet I'm not even using. This is extremely frustrating. If I could transfer the ownership I totally would but I don't have that as an option. Way to burn the bridge for any future sign ups. Really wish someone would do something about this.

Not good service. Internet was spotty and was constantly having to reset the modem. The customer service was terrible and not helpful at all, and trying to get rid of their service was a pain. Generally speaking have not had a good experience with comcast.

I dreaded calling Comcast again after such great service from Verizon. But unfortunately Comcast is the only provider in Peabody. I placed my order Aug. 21st. with ground shipping. Two weeks later, I still have no modem. I called the Danvers store and the rep was not very helpful. She said it would be overnighted and blamed UPS. Couple days went by and I call again. Then she tells me to hold on and hangs up on me. I call customer service and chat for over an hour and they could not resolve the issue. Comcast service is absolutely garbage. They can not even ship a simple modem to a new customer. If you have Verizon in your area, you should call them today and realize how lucky you are

As so many others have said: *horrible customer service *bills increased in small increments hoping you don't notice (thievery...no moral compass at all) *charges for "overage"

This company has no scruples. They will steal from you, lie to you ...no problem for them. Their web site has many problems (aren't they a tech company?) I have talked to them about improvements to the web interface and they admit to the problems and then tell you all the things they cannot do. Amazing. I would advise people to avoid them unless, of cours, like me, they have a monopoly on your area.

I agree with most of the people that have posted a one star is their customer service is so bad. They’re over charges. Their billing promising to give you a credit and you never see it. And number one the lack of Internet and TV service.
Customer Service does not exist. They will randomly up your bill by small amounts in hopes you don't notice. They are literally only have two ISP companies In competition and they both don’t have to try that hard. Since I have had Comcast my bill has gone up about $19 a year with new fees emerging all the time. They will try and bundle you a package even though you say I only want Internet and then charge you $94 a month for the service. Because the TV service is sporadic.They will say oh well you don't need to connect your cable box or phone and still can get the triple play package. And after 50 years with AT&T, I changed over to their Xfinity Mobile and they’ve been ripping me off on that because I chose the cheapest data package. I turn my data off and I still get an increased bill because the Internet at home doesn’t work. this is how they get you.

Customer Service does not exist. They will randomly up your bill by small amounts in hopes you don't notice. They added a 1tb cap to my uncapped data because I refuse to use their proprietary modems. They are literally the only ISP company I have and they know it. Since I have had Comcast my bill has gone up about $15 a year with new fees emerging all the time. They will try and bundle you a package even though you say I don't have land lines in my house and I don't watch TV. They will say oh well you don't need to connect your cable box or phone and still can get the triple play package. It will be cheaper up front but after the couple month discount, your bill will be like $200+ this is how they get you.

If you are like me and are literally stuck with this company I am sorry please know you are not alone in this struggle.

Having a data cap for wifi is ridiculous. People use wifi at home to avoid data caps. I hardly go over but it is still ridiculous that I can't just freely stream movies, ect without worrying about the cap. Yes I can pay $50 more to get unlimited but there shouldn't be a cap at all.

Upgraded to a higher speed and it’s so much better! I work from home and it’s definitely necessary. I ended up going over on my data and I had no clue there was even a limit until I saw the bill with extra charges. Now I pay more for unlimited.

They have terrible customer service. They flat out lie and promised to give a credit when their system was down for months at a time. Never seen a company that operates in such an illegitimate way and does not make good on their promises. I have had 30 visits from them and made probably 40 calls to them and every single person promises to take care of it and even when they elevate it to management and promise to get back with me no one ever does. If I start over again I would start with DIRECTV

Service was solid, but did not like data cap.

Terrible. Terrible! Know this... I hardly ever write bad reviews. I always like the think the best of people. Maybe a bad phone call just means that person is having a bad day. However, EVERY time I call comcast/xfinity I get RUDE service. I finally had enough yesterday and after my last call (which I literally thought I was being punked it was so bad) I cancelled my service. WOW! I am still in shock at how this guy spoke to me and it felt like he was playing a game. Never going back to this company. I've given them too many second chances. How is this company still operating? CenturyLink I'm coming for ya!!

Absolutely the WORST CUSTOMER SERVICE I have had the unfortunate experience to experience!!!!! I signed into their website and they said that they would call me back I'm too specific times. Never got a callback. I went into there a chat room, waited over 20 minutes, to a chat room Customer service rep who had no clue and could not respond to my questions. I waited over 20 minutes in the chat room for answer.

Fast internet speeds once everything is set up properly, but their service and support is comically infuriating. Over a 6-month period, I spent over 30 total hours on the phone with them - constantly being re-directed, put on hold, and disconnected before making any progress. Plus, they use an independent payment service to issue refunds but refuse to communicate with them directly to resolve any problems.

Xfinity also sent out the wrong type of service technician to my house so many times that I had to physically prevent the same guy from coming back inside for a third consecutive time until he called his dispatcher to explain the situation.

I feel bad for the technicians and support members who genuinely want to help their customers, but I'm pretty sure Comcast has created a customer support system that is intentionally designed to keep people from trying to use it.

Set appointment for Tuesday to get a tech out to install my WiFi and cable . I called in Monday to confirm the appointment and found out they changed my appointment to Wednesday without even consenting me or even telling me . I took off work on Tuesday and I was very upset I wasn’t even told. I would have missed the appointment if it wasn’t for me calling in just to make sure. I had to take another day off work the next day (my boss was not happy, plus I missed two whole days of pay ) Wednesday comes and my appointment was from 1-3 . My husband had an emergency, his car broke down in Atlanta at 10 am . I called Comcast to see what was the estimate time of arrival and it said 1pm . I had time to pick up my husband and be home in time by 12pm . I received a called from dispatch and they said the tech was outside for 40 minutes and it was the first time they called me . Why didn’t they call me when they arrived ? They showed up 2 hours early! I told dispatch if they could wait 5 min because my mother in law lives down the street . She said absolutely not and that they waited long enough . I began to tell her that I cannot take off another day for this and basically begging if they can wait 5 minutes. She tells me “mama I am getting off the phone now” and while I was still trying to explain to her that this was my second day off .... the lady hung up on me !!! I never been more iffirated in my life . These people do not value their customers at all . I had to call back and waited on the phone for one hour before I can get another appointment set up. They customer service rep I spoke too was very nice until she read the notes. After that she kept me on hold for 40 min to basically tell me that they would come out Friday . I missed out 3 days that week and never did a receive an apology . But I did receive a bill for the tech. I am mortified ! On top of missing 3 days off of my check I was complete treated like grabage . Now I’m stuck with a two year contract with there people

Cable companies in general do not provide good customer service but XFinity could not care any less about their customers. I have auto pay on my bill. Received a bill in august that charged me late fee for July bill. My physical July bill had "autopay on" on the bill yet it was not paid. In August my bill included the payment for August and July as well as late fee for July. Representatives kept telling me I was not enrolled in autopay. Yet my bills are marked autopay on. Representatives are rude, not very intelligent and as stated before could not care any less about helping the customer. Stay away from Xfinity. If you are with any other provider don't make the same mistake I did

Beware this fraud company.

Beware this Number one fraud company in US, If you signup any service with them please keep eye on them, they will charge you double within the contract period. They start increase your bill after six months, If you noticed they will say promotional period end, if you argue they will take off. Again it will increase after six months. They do this fraud all kind of their service. Now a days you try to reach their customer service, they will keep route you entire world. They are researching how to cheat customers. Stay away or keep eye on them.

They have the WORST customer service ever and they have illegally put things on my credit over and over. When I get a lawyer I will definitely be after this company. They take peoples money and treat them badly.