communityclothing.co.uk Reviews 

1,485
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the clothing, often describing items as well-made, durable, and crafted from top-notch materials. Many express delight with their purchases, highlighting the great fit and style of various garments. People also appreciate the company's mission to support British manufacturing, finding their products both elegant and commendable. However, some customers noted significant issues with product sizing, finding items inconsistent or incorrect, even when using sizing tools. Concerns also arose regarding durability, with some garments fading, twisting, or shrinking after washing, or showing defects upon arrival. Additionally, many reviewers were not happy with the returns and refund process, citing costly returns, lack of exchanges, and slow or incomplete refunds. Some people also mentioned a lack of order confirmation or tracking information.

What people talk about most

Product

Users describe ambiguous interactions with product quality and sizing. Many consumers praise the high... See more

Quality

Customers consistently note positive experiences with quality, praising items as incredibly well-made,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting prompt delivery and... See more

Return policy

Reviewers express significant dissatisfaction with the return policy, frequently citing issues with having to... See more

Refund

People report negative experiences with refund, citing issues such as original postage being deducted and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order; kept informed of progress with my delivery daily and arrived exactly when expected; all recyclable packing...no nasty plastic bags or tags; lovely quality items (socks) that were true t... See more

Rated 5 out of 5 stars

Love the ethos of the brand and the exceptional quality of their clothing. I've bought many items from here and loved every single one. I had an issue with a pair of trousers that faded in colour afte... See more

Company replied

Rated 5 out of 5 stars

Just received my first order of an Ivory/Blue Breton Cotton Top and a Grey Lambswool Jumper. Both items are fantastic - thick natural material, good colour/dye, and perfect fit. Good quality wardrobe... See more

Rated 5 out of 5 stars

Community Clothing is an excellent company all round. Quality products. Extremely well made. Value for money. British manufacturers. Ethically very sound. Have ordered many items from them - nev... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,485)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mens Lambswool Crew Neck Sweater

Mens Lambswool Crew Neck Sweater
Usual excellent quality I’ve come to expect from Community Clothing. Better than some other brands that are twice the price. Really helpful Customer Service Team if you have any queries.

17 March 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Hi, we're really glad you're pleased with your sweater and thank you so much for supporting us.

Rated 5 out of 5 stars

I did um and ah a little before buying…

I did um and ah a little before buying my first item of clothing from Community Clothing. I ordered one of the lambswool cardigans and I absolutely love it. It's outstanding quality. Just like the cardigans you used to be able to buy on the high street from stores like M&S. I've got one in 'truffle' and will be saving some more £££ to get a navy one next!

3 March 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Hi Geraldine, thank you so much for your review. We loved to read how much you like your lambswool cardigan. Thank you for supporting makers across the UK by shopping with Community Clothing.

Rated 4 out of 5 stars

Breton Top - lovely item, go one size up

I bought a Women's Breton long sleeve top - normally wear size 14 but took the advice to size up and went with size 16 instead. I am glad I did as the size 16 fits perfectly. Good quality, well made top. Haven't worn it so can't comment about laundering etc. Very fast delivery.

12 March 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Hi J.S.B. thank you for your review and shopping with CC. We hope you have many years wear from your lovely Breton top.

Rated 5 out of 5 stars

Wonderful clothes from a brilliant company

I love Community Clothing and everything it stands for, and I've been so happy with everything I've bought from them. It's all of the best quality, is very competitively priced and is always my first port of call if I'm looking for something new. I'm trying to buy fewer clothes that will last longer and CC is the perfect choice. I recommend it to every one who will listen!

11 March 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Hi Sarah, it's great to hear you love CC and are spreading the word about our work.

Rated 3 out of 5 stars

Bought a pair of trousers

Bought a pair of trousers. They were beautifully made but sizing poor - huge rise so they were nearly up to my armpits. Returned but still waiting for payment - rather slow I am. afraid.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and easy ordering with swift delivery

Just received my latest order, and this time from the new curve selection.

Excellent fit re jumper, cardigan and jeans. Loved the follow up email re caring for the jeans and lambs wool knitwear.
Well done thoughtful, informative customer care tips

24 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Hi Anita, it is great to hear you are pleased with the new curve selection. Thanks for supporting CC.

Rated 5 out of 5 stars

Great products that look good and wear…

Great products that look good and wear in so well, can't fault them. And Made in the UK too. Perfect

16 December 2024
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Hi Donald, great to read you are enjoying CC clothing and supporting UK makers.

Rated 5 out of 5 stars

Wholly positive.

Wholly positive as a concept and a company; from website, to shipping, to pricing and quality, five stars across the piece. Would heartily recommend to anyone. Long may they survive and thrive.

21 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Hi Nathan, it is great to read you are supporting the CC concept and makers across the UK. Thank you from the CC team.

Rated 5 out of 5 stars

Words cannot describe how much I love…

Words cannot describe how much I love my new Community Clothing sweatshirt. I have been on the lookout for a plain, no-nonsense grey sweatshirt for ages but couldn't find anything good second hand so committed to buying a new one. I ordered three similar sweatshirts to try; two odds and ends and one new. They are all fantastic quality, and so much thicker and weightier than I was expecting. One I sent back as the fit didn't suit me. One is a bit small for me but I will keep it for my son (XXS is perfect for a young teenager, especially at the bargain price of £29), and hope that it might loosen up a bit allowing me to have it back when he grows out of it. The third is absolutely perfect for me. I have barely taken it off since it arrived and I can see it wearing well for years.

20 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you so much for leaving your review and we are very happy to hear that you are pleased with your sweatshirts!

Rated 5 out of 5 stars

Brilliant quality product

Brilliant quality product, brilliant quick service when I have purchased and returned items. And I love love love what this company stands for.

23 December 2024
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you for your lovely review!

Rated 5 out of 5 stars

The Brit Scene is back

Community Clothing just put the joy of buying clothes online back for me. Quality, quality, quality. All made in the UK, providing a boost for British manufacturing at realistic prices. Designed with that cool, quiet, off trend confidence that only the Brits seem to be able to do. I couldn’t be more in love with my new jeans.

20 January 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you so much for your lovely review! We are happy to hear you are enjoying our brand!

Rated 4 out of 5 stars

Fantastic product but one significant issue!

Community Clothing is a great idea. Excellent products designed and made locally. Despite prices maybe being a bit higher than some retailers, I decided to give them a try.

The first purchase I've made is some navy chinos. I usually wear 36/34 so this was the size I chose but they were almost comically large! I then ordered slim 36/32 in a different style and they fit very well. I am 6' 2". The quality of the fabric is really good and they seem very well made. Only time will tell when I've worn and washed them regularly but so far I am very pleased.

I would have given 5 stars but for the sizing issue. Community Clothing do not offer free returns. This is a policy i wholeheartedly agree with because it stops people ordering tons of stuff knowing they can return it for free. However, if the sizing on everything is so out of whack, they're going to get plenty of unhappy customers either having to pay to return or keeping clothes that don't fit.

12 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you for taking the time to post a review. If there is ever a sizing issue, please do contact us here in Customer services, we will always try to help resolve any issues. We do take on board customer feedback and will be passing your comments onto the relevant teams.

Rated 5 out of 5 stars

Men's joggers. Premium fabric

Men's joggers bought as a present have been very well received. Recipient loved the quality and thickness of the fabric.
I liked the speed of delivery and paper outer packaging. (In time please come up with an alternative to the plastic bag the joggers were in, every little helps!)

12 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Hi Audrey, we are pleased to read the joggers were a welcome gift. Hope they get plenty of use and thank you for supporting CC.

Rated 5 out of 5 stars

The best sport socks

Purchased the 4 of the 3 pack sport socks making 12 in total.
Excellent quality, well made.
They don't seem to suffer from long term wear / repeat washing unlike some of their competitors
I would heartily recommend them.

28 August 2024
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you so much for review, and we are glad your enjoying your socks!

Rated 5 out of 5 stars

Outstanding

Outstanding. Made in the UK. Exceptional quality. Plastic free (even the UK designed/made trainers). Keeping British factories and workers employed. Lovely customer service. A community business with genuine integrity. I wish we had more companies like this. My family all wear the wonderful jumpers, beanies and socks - and all the models are their staff and actually look like us customers - brilliant!

27 December 2024
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you so much for your wonderful review, we are very happy to hear that you and your family are enjoying your CC clothes.

Rated 5 out of 5 stars

Wonderful quality

Wonderful quality, exceptionally comfortable, great value, UK made meaning good UK jobs paying a good wage.
Absolutely delighted. Brilliant.

14 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you for taking the time to post a review and we're very glad that you are happy with what we are doing!

Rated 5 out of 5 stars

I’ve just bought a hoodie and I’m…

I’ve just bought a hoodie and I’m wearing it now.
It feels noticeably thicker than the one I bought on the high street.
I really like the fact they don’t waste money on advertising or celebrities, instead focusing on getting the quality right.

12 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you so much for your review and we are happy to hear your enjoying your hoodie and also, that you like our ethics!

Rated 5 out of 5 stars

I love everything about this brand

I love everything about this brand, from its impeccable ethics to its high quality garments.
I have bought two of the chore jackets and love them.
Just note that they do come up quite small so check the size guide.
Thank you, Patrick!

12 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you for your review and we will pass your sizing comments on to the relevant team.

Rated 5 out of 5 stars

Bought women’s wool fisherman’s jumper…

Bought women’s wool fisherman’s jumper in black. Wonderfully warm. Comfortable to wear. Smart casual so I can wear to work and for leisure.
Also bought long sleeved black T shirt. Excellent quality. Relaxed fit which I like. No skimping on length. An excellent staple. Works well with a colourful scarf to brighten me up.

8 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thanks so much for your review, we're glad to hear your loving your fishermans jumper!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look