communityclothing.co.uk Reviews 

1,485
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the clothing, often describing items as well-made, durable, and crafted from top-notch materials. Many express delight with their purchases, highlighting the great fit and style of various garments. People also appreciate the company's mission to support British manufacturing, finding their products both elegant and commendable. However, some customers noted significant issues with product sizing, finding items inconsistent or incorrect, even when using sizing tools. Concerns also arose regarding durability, with some garments fading, twisting, or shrinking after washing, or showing defects upon arrival. Additionally, many reviewers were not happy with the returns and refund process, citing costly returns, lack of exchanges, and slow or incomplete refunds. Some people also mentioned a lack of order confirmation or tracking information.

What people talk about most

Product

Users describe ambiguous interactions with product quality and sizing. Many consumers praise the high... See more

Quality

Customers consistently note positive experiences with quality, praising items as incredibly well-made,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting prompt delivery and... See more

Return policy

Reviewers express significant dissatisfaction with the return policy, frequently citing issues with having to... See more

Refund

People report negative experiences with refund, citing issues such as original postage being deducted and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order; kept informed of progress with my delivery daily and arrived exactly when expected; all recyclable packing...no nasty plastic bags or tags; lovely quality items (socks) that were true t... See more

Rated 5 out of 5 stars

Love the ethos of the brand and the exceptional quality of their clothing. I've bought many items from here and loved every single one. I had an issue with a pair of trousers that faded in colour afte... See more

Company replied

Rated 5 out of 5 stars

Just received my first order of an Ivory/Blue Breton Cotton Top and a Grey Lambswool Jumper. Both items are fantastic - thick natural material, good colour/dye, and perfect fit. Good quality wardrobe... See more

Rated 5 out of 5 stars

Community Clothing is an excellent company all round. Quality products. Extremely well made. Value for money. British manufacturers. Ethically very sound. Have ordered many items from them - nev... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,485)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Community Clothing encapsulates everything important to me.…

Community Clothing encapsulates everything that is important to me. Quality, British made, products, at an affordable price. Couple that with great customer service and I have no reason to shop elsewhere - unless CC doesn't stock the type of item I need. But I always check CC first! A small request from me to CC: Please keep doing what you do. If you do, I will continue to be a repeat customer (I already have around a dozen purchases from you and intend to buy more!) for the rest of my days :-)

12 October 2024
Unprompted review
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Reply from communityclothing.co.uk

Thank you and we will try our very best to keep doing what we do!

Rated 5 out of 5 stars

Good quality traditional British socks

I have bought socks from Community Clothing which I find to be good quality, hard wearing, and of better quality than those available from some other British manufacturers - just like we used to be able to buy in the shops, in fact. I would certainly buy from them again.

27 June 2024
Unprompted review
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Reply from communityclothing.co.uk

Thank you for taking the time to post a review.

Rated 5 out of 5 stars

Bought a Pea cost of astonishing…

Bought a Pea cost of astonishing quality and fit. Love the sourcing of cloth from an old established Yorkshire firm and the manufacture in uk. Service quick and efficient as well, what more could you ask for, thanks.

12 February 2025
Unprompted review
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Reply from communityclothing.co.uk

We're so glad your happy with your Pea Coat!

Rated 5 out of 5 stars

Warmest socks ever!…

The wool hiking socks are the warmest and comfiest socks I have ever had. I have already recommended them to a friend and will definitely be buying more. I am
Looking forward to buying more CC clothing as I love everything about the company and its ethics. My one reservation is that, as a 6ft woman with a 34” inside leg I fear I will have to buy the men’s jeans and jumpers as the women’s won’t fit.

22 January 2025
Unprompted review
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Reply from communityclothing.co.uk

Thank you and we will take your comments on board about longer legs!

Rated 5 out of 5 stars

Great company!!

Great company, great idea, and really amazing quality British-made clothing. Have several items from them now and each one is a favourite.

11 December 2024
Unprompted review
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Reply from communityclothing.co.uk

We are very glad to hear your happy!

Rated 5 out of 5 stars

Good website and great product

I like the website for ordering and the subsequent delivery has been just as indicated. My purchases of nice and functional sweaters have been very pleasing and the overall quality reminded me of the sweaters my mother bought for school in the 1950s and 60s. They are warm, hardwearing and readily washed. I have been disappointed by some of the 'upmarket' sweaters I have bought over the last 15 years from other vendors because they had recognised names on the labels but were thin and not really warm. My disappointment was to see that they also pilled after a short time wearing jumpers and this has not been the case with the CC products.
I am of an age where I don't buy fashionable products but do appreciate high quality - that's CC to me.

11 February 2025
Unprompted review
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Reply from communityclothing.co.uk

Great! We're glad our knitwear is keeping you warm!

Rated 5 out of 5 stars

Excellent quality

Cant recommend enough. The quality of tshirts is outstanding. The colour stayed true after many many washes and the shape. Very high quality. The customer care is excellent, had to swap and return a few sizes.
Highly reccomend

2 October 2024
Unprompted review
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Reply from communityclothing.co.uk

Thank you for taking the time to review our t-shirts.

Rated 5 out of 5 stars

Fantastic quality clothes

Fantastic quality clothes, made to last. All manufactured in the UK … just like M&S clothes used to be 30 years ago.

25 December 2024
Unprompted review
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Reply from communityclothing.co.uk

Thank you for taking the time to post a review.

Rated 5 out of 5 stars

Great UK quality. Good quality at a fair price plus being…

Good quality at a fair price plus being made in GB so supporting our workforce. I also like the information on caring for the garments: who knew you should hang up your jumper for a while after wearing it then fold it away?!

10 February 2025
Unprompted review
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Reply from communityclothing.co.uk

We're glad your enjoying our care guides! Thank you for your review.

Rated 5 out of 5 stars

Simply the best

I love everything about CC clothing and their products. The ethos of the company is so important. I have bought a pair of jeans and a lambs wool jumper both of which are far superior than any thing I’ve worn. I’m proud to wear them. Thank you

1 November 2024
Unprompted review
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Reply from communityclothing.co.uk

Thank you for your lovely review.

Rated 5 out of 5 stars

Natural fibres ... Lovely!

So wonderful to find honest, high-quality clothing, made in the UK. And in natural fibres too. Bought socks as a present for my sister. She loves them.

2 June 2024
Unprompted review
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Reply from communityclothing.co.uk

Thank you so much for your review.

Rated 5 out of 5 stars

Love the lambswool cardigan

Love the lambswool cardigan - so well-made and comfy. I'd forgotten the special feel and warmth of natural fibres. Also great to feel supportive of a UK industry which is creating traditional skills and jobs.

9 February 2025
Unprompted review
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Reply from communityclothing.co.uk

We're glad to hear your enjoying your cardigan!

Rated 5 out of 5 stars

Supporting UK Factories

It feels good to be able to buy well made clothes in the confidence that they have been ethically produced.
Simple hardwearing clothes made in the UK.

2 January 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you for your review.

Rated 5 out of 5 stars

Always the first place I look...

I love shopping at Community Clothing and it's now always the first place I look if I want anything new. The whole ethos behind the company is really inspiring and shows it is possible to shop in a sustainable way at reasonable prices and it feels really good to know that clothes are made here in the UK. The quality of the clothing is always excellent - their sports socks are super comfortable and really durable - I never thought I'd be so impressed by a sock! And their customer service is great - I had to contact them once about one small issue I had and they responded really quickly and were as helpful and friendly as they could have been. Definitely one of my favourite companies :-)

3 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you for your lovely review!

Rated 5 out of 5 stars

Wonderful quality from a company with admirable ethics

This is the first time I have ordered anything (but definitely won’t be the last). I have always been a great believer in buying British and was not disappointed with the heritage sweatpants I ordered. They’re a good fit and correct sizing, of a heavyweight cotton that I believe will last for many years. The only slight issue I have is that I am tall and wish the leg length could be an inch longer.

7 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you for your review and we will take on board your comments about longer leg lengths.

Rated 5 out of 5 stars

Good quality cords…

I’m so glad I found a company making excellent clothing while supporting UK manufacturing and fair wages/prices. Trousers are very good quality and fit well.

2 December 2024
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you for posting your review and we're happy to hear your enjoying your trousers!

Rated 4 out of 5 stars

Check availability before you get excited.

I’ve bought a coat, jeans and a cardigan from Community Clothing, and the quality is exceptional. I loved that I got an email telling me how to look after the jeans and the cardigan, and I love the fit. What I don’t love though, and the reason for dropping a star, is that very little is available in my size, 18. So many items have been out of stock for months. It was suggested I looked at a man’s cardigan, which I did and bought, but I really wanted the bright red one not the colours available. There’s a curvy section, but colours are mostly bleak - drab browns and grey - when I want the bright pink and green, red and joyful stripes. I don’t want to be invisible. Ageing does that and doesn’t need any help. So, Community Clothing, your ethics are splendid, you’ve created jobs in Britain and you’re a wonderful counter to fast fashion. I would really like to spend more with you, but if it’s not in my size it isn’t going to happen.

19 October 2024
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you for taking the time to post your review, and we are very happy that you are pleased with your coat, jeans and cardigan.
Very soon, we will be launching our Curve edit, we have taken our best selling products and they will be available in sizes 18-26. If we get a positive response there is no reason why we shouldnt extend the range further in the future. Keep an eye on our social media for updates.

Rated 5 out of 5 stars

British is Best

What a joy to find clothing not made in China and that's produced here in the UK! And importantly is great quality and value too. It's so important to support UK manufacturing and I've been banging on to my husband since the 90's about this. Please keep up the good work.

8 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you for your review, we hope your husband likes us too now!

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