communityclothing.co.uk Reviews 

1,485
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the clothing, often describing items as well-made, durable, and crafted from top-notch materials. Many express delight with their purchases, highlighting the great fit and style of various garments. People also appreciate the company's mission to support British manufacturing, finding their products both elegant and commendable. However, some customers noted significant issues with product sizing, finding items inconsistent or incorrect, even when using sizing tools. Concerns also arose regarding durability, with some garments fading, twisting, or shrinking after washing, or showing defects upon arrival. Additionally, many reviewers were not happy with the returns and refund process, citing costly returns, lack of exchanges, and slow or incomplete refunds. Some people also mentioned a lack of order confirmation or tracking information.

What people talk about most

Product

Users describe ambiguous interactions with product quality and sizing. Many consumers praise the high... See more

Quality

Customers consistently note positive experiences with quality, praising items as incredibly well-made,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting prompt delivery and... See more

Return policy

Reviewers express significant dissatisfaction with the return policy, frequently citing issues with having to... See more

Refund

People report negative experiences with refund, citing issues such as original postage being deducted and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order; kept informed of progress with my delivery daily and arrived exactly when expected; all recyclable packing...no nasty plastic bags or tags; lovely quality items (socks) that were true t... See more

Rated 5 out of 5 stars

Love the ethos of the brand and the exceptional quality of their clothing. I've bought many items from here and loved every single one. I had an issue with a pair of trousers that faded in colour afte... See more

Company replied

Rated 5 out of 5 stars

Just received my first order of an Ivory/Blue Breton Cotton Top and a Grey Lambswool Jumper. Both items are fantastic - thick natural material, good colour/dye, and perfect fit. Good quality wardrobe... See more

Rated 5 out of 5 stars

Community Clothing is an excellent company all round. Quality products. Extremely well made. Value for money. British manufacturers. Ethically very sound. Have ordered many items from them - nev... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,485)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleased with purchase.

Easy to order and delivered promptly.
Socks look and feel lovely - good fit.

5 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you for your review and we're glad your enjoying your socks.

Rated 5 out of 5 stars

British quality and service at its best

Excellent quality, British made garments delivered within just a few days of placing the order.

19 September 2024
Unprompted review
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Reply from communityclothing.co.uk

Hi Julie, we are really pleased you love your purchase. Thank you for supporting CC.

Rated 5 out of 5 stars

My flame red jumper is great

I’m very pleased with my flame red Crewe neck jumper. Lovely colour and great fit. I’ve worn it a lot and it’s lovely and warm without being too heavy.

8 February 2025
Unprompted review
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Reply from communityclothing.co.uk

Hi Val, we were really pleased to read you love your new jumper. Perfect for those colder days and evenings. Thanks for supporting CC.

Rated 5 out of 5 stars

Best socks ever.

Best socks ever! Top quality and good price plus delivery and customer service excellent 👌

20 December 2024
Unprompted review
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Reply from communityclothing.co.uk

Hi Stephanie, we are pleased to read you are enjoying the socks and thank you for supporting CC.

Rated 5 out of 5 stars

Great shop

Great shop, superb selection of clothes and to top it all off they are all made in the UK.

2 December 2024
Unprompted review
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Reply from communityclothing.co.uk

Hi Mark, thanks for supporting CC and makers across the UK.

Rated 5 out of 5 stars

Pants camisoles and socks

I ordered pants and camisoles when they first started up again in Wales, had to wait a while but was kept informed. They arrived and are so good I ordered more and just as good! I have bought lots of socks too. It's good to buy items made in the UK safely and with respect to the workers, and for them to create communities like it used to be. Keep up the good work

6 February 2025
Unprompted review
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Reply from communityclothing.co.uk

Hi Keith, thanks for supporting CC and makers across the UK with your purchases.

Rated 5 out of 5 stars

Putty chinos

Had to get the sewing machine out to take up hem as I am a short arse. Now worrying that the quality of the hemming doesn’t equal the quality of the garment! Love the made in England label!

3 February 2025
Unprompted review
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Reply from communityclothing.co.uk

Hi Rhona, we are sure your hemming is just perfect and thank you for supporting CC.

Rated 4 out of 5 stars

CC is a brilliant company :-))

CC is a brilliant company! I have long been an advocate of buying good quality clothing that will last - can be repaired and renewed. The fact that CC is ethical and sources traceable, mostly locally manufactured is amazing! The styles and fabrics are great - durable and good quality. It's only n4 instead of 5 stars due to cost of postage and no free returns ...:(

8 February 2025
Unprompted review
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Reply from communityclothing.co.uk

Thank you so much for taking the time to post a review. We are very happy to hear that you are pleased with what you have bought.
Unfortunately we dont offer free returns as this would have to be added to the cost of our clothing. This is something that we dont want to do. We want to keep the cost of our clothes as low as we can for our customers.

Rated 5 out of 5 stars

Love everything about Community…

Love everything about Community Clothing. I have complete confidence and trust this brand in terms of ethos, quality and service. I really appreciate what it is trying to do for industry and sustainability. The clothes are wardrobe treasure for feeling good in them. They also give great advice as to how to look after them which is very practical and easy. I love my Esme shirt and know I will be loving wearing it for years to come. I also love my not-plastic running shorts! Being made of natural materials they wash and wear so much better whilst actually feeling quite glam and definitely not see-through! Just my favourite clothing company.

30 August 2024
Unprompted review
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Reply from communityclothing.co.uk

Hi Nancie, thanks for your lovely comments. We must admit the Esme shirt is a favourite with us too! Thank you for supporting CC.

Rated 5 out of 5 stars

High quality UK-manufactured clothing!

I have just discovered Community Clothing after getting increasingly exasperated with clothing from major high street stores (from some I would have expected better), that just does not last enough to justify the cost.
The clothing I have ordered to-date is stylish, robust and demonstrates all of the right eco-credentials. I also get the satisfaction from knowing that I am supporting UK-based clothing manufacturing.

8 February 2025
Unprompted review
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Reply from communityclothing.co.uk

Hi Ian, thank you for supporting CC and makers across the UK.

Rated 5 out of 5 stars

Best sports socks ever

I was going to spend £100c on new trainers as the ones I had caught me on the ankle and just weren't comfy. Turned out all I needed was a pair of fabulous CC sports socks! Can't recommend these highly enough- a real game changer in the gym. Love this company and its ethos.

3 February 2025
Unprompted review
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Reply from communityclothing.co.uk

Hi Lynn, thanks for your review and we are pleased to hear our socks are keeping you moving in the gym. Team CC.

Rated 5 out of 5 stars

Nothing bad to say ...

My straight-leg mid-rise jeans are possibly the best pair of jeans I have ever owned - I'm 58 so been through a few! Great fit, no gaping round the waist or sagging bottom, quality denim and really really well made. Not washed yet and don't intend to much.
Ordered 3 pairs in different sizes and styles along with some socks, so bit of an outlay money-wise. I notice negative reviews have been left about customer service and refunds, however that was not my experience, I emailed once to ensure safe delivery and was reimbursed that day, roughly one week after returning .
Hopefully any glitches have been rectified as personally I can't recommend CC enough, love the intent and ethos, the strive for fairness and jobs for local people. Scarves and socks are great too!

12 October 2024
Unprompted review
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Reply from communityclothing.co.uk

Hi Sam, it is great to read you have enjoyed the jeans. Thank you for supporting CC and makers across the UK.

Rated 5 out of 5 stars

Changed my approach to buying clothes

I’ve been following Community Clothing for a few years now. It's an inspiring business that makes you really think about the things you wear and buy. Great to know you can buy UK made, good quality, long lasting clothing and support jobs for people in an ethical and supportive way.

8 November 2024
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Hi, thank you for your review and supporting makers across the UK.

Rated 5 out of 5 stars

Proud as punch to support Community…

Proud as punch to support Community Clothing and to wear jeans and socks made less than an hour away from my home. It’s not just the ethics though, the clothes are amazing quality and so well designed.

21 November 2024
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Hi Helen, we are super pleased to read how proud you are of your jeans and socks. Thank you for supporting CC and makers both local and across the UK.

Rated 3 out of 5 stars

Change of design is disappointing

I bought 2 pairs of straight leg jeans about 4 or 5 years ago, one blue one black. The black ones were extremely long, but I turned them up and over the years they have shrunk by about 3 inches in length. In fact they are just the right length now, but I wasn't to know that at the time! Their fit is brilliant, and I recently wanted to buy another pair, but was disappointed with the baggy shape. I didn't want to risk washing them and not be able to send them back, so I just returned them for a refund. The material has also been changed to include polyester which I wasn't keen on despite it being recycled.
I'm very sorry about this, because I thought I'd found the perfect jean and ethical to boot!

28 August 2024
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

We are sorry to hear you were disappointed with the shape of your new jeans, The straight leg jean has had a re-design 2 years ago.
Regarding the fabric of the jeans, we have to incorporate recycled polyester when using recycled cotton, as the process of recycling cotton weakens the fibres.
Please do contact us if you are not happy with any of our products as we will always try to amend any problems that arise.

Rated 5 out of 5 stars

Quality and happiness

I have made several purchases with Community clothing, none of which have disappointed me. The quality is fantastic and all items are staples that will last for years. The socks in particular bring me deep joy- warm, well made and in bright colours! Any contact I have had with customer services has been brilliant. I would recommend CC to anyone, particularly if you want to feel your money has been well spent.

30 January 2025
Unprompted review
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Reply from communityclothing.co.uk

Hi Amuree, thank you for supporting CC and makers across the UK. We are really pleased you like your CC socks.

Rated 5 out of 5 stars

Absolutely extraordinary quality…

Absolutely extraordinary quality clothing for the prices, I have two pairs of jeans (straight leg, indigo and blue) and the wool boot socks. Amazing shape, tailoring, quality...gob smackingly good! And ethically produced, in the UK, ensuring sustainable brilliant skills in UK manufacturing. Can't praise this company enough.

8 February 2025
Unprompted review
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Reply from communityclothing.co.uk

Hi Shrna, we are really pleased to know you think our jeans are so good. Thank you for supporting Team CC and makers across the UK.

Rated 5 out of 5 stars

Community Clothing is the way to go

Community Clothing is the way to go. Great designs, brilliant quality, all UK made. By creating hardworking clothes which will last, CC will break the bad habits of fast fashion, and reduce the amount going to landfill. Saving our planet CC.

8 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Hi Claire, many thanks for your review and it is great to read your are supporting CC and makers across the UK.

Rated 5 out of 5 stars

Comfortable and stylish

I ordered two jumpers some time ago. They arrived promptly. Now,how can jumpers be 'comfortable'? After all, they go over shirts don't they? Well, all I can say is that they are extremely comfortable and have washed Well. Thank you.

10 September 2024
Unprompted review
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Reply from communityclothing.co.uk

Hi Jaguarao, we loved reading how much you enjoyed your jumpers. Thank you for supporting CC and makers across the UK.

Rated 5 out of 5 stars

Community clothing something I can wear…

Community clothing something I can wear with pride rather than shame knowing it's not been produced in a sweat shop contributing to abuse of those enslaved in them!

Thank you x

30 January 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Hi Mike, thank you for your review and supporting makers across the UK.

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