communityclothing.co.uk Reviews 

1,485
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the clothing, often describing items as well-made, durable, and crafted from top-notch materials. Many express delight with their purchases, highlighting the great fit and style of various garments. People also appreciate the company's mission to support British manufacturing, finding their products both elegant and commendable. However, some customers noted significant issues with product sizing, finding items inconsistent or incorrect, even when using sizing tools. Concerns also arose regarding durability, with some garments fading, twisting, or shrinking after washing, or showing defects upon arrival. Additionally, many reviewers were not happy with the returns and refund process, citing costly returns, lack of exchanges, and slow or incomplete refunds. Some people also mentioned a lack of order confirmation or tracking information.

What people talk about most

Product

Users describe ambiguous interactions with product quality and sizing. Many consumers praise the high... See more

Quality

Customers consistently note positive experiences with quality, praising items as incredibly well-made,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting prompt delivery and... See more

Return policy

Reviewers express significant dissatisfaction with the return policy, frequently citing issues with having to... See more

Refund

People report negative experiences with refund, citing issues such as original postage being deducted and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order; kept informed of progress with my delivery daily and arrived exactly when expected; all recyclable packing...no nasty plastic bags or tags; lovely quality items (socks) that were true t... See more

Rated 5 out of 5 stars

Love the ethos of the brand and the exceptional quality of their clothing. I've bought many items from here and loved every single one. I had an issue with a pair of trousers that faded in colour afte... See more

Company replied

Rated 5 out of 5 stars

Just received my first order of an Ivory/Blue Breton Cotton Top and a Grey Lambswool Jumper. Both items are fantastic - thick natural material, good colour/dye, and perfect fit. Good quality wardrobe... See more

Rated 5 out of 5 stars

Community Clothing is an excellent company all round. Quality products. Extremely well made. Value for money. British manufacturers. Ethically very sound. Have ordered many items from them - nev... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,485)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Community Clothing - ethical, high quality clothing

I've bought a number of items from Community Clothing over the past couple of years. All are extremely good quality and it's great to know that I'm buying from UK based manufacturers. So much better than fast fashion.

15 November 2024
Unprompted review
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Reply from communityclothing.co.uk

Thank you for taking the time to post a review for us.

Rated 5 out of 5 stars

All I can say is Thank you for creating…

All I can say is Thank you for creating such great quality clothes and here is the UK. Our household have purchased several items Community Clothing and loved them all. Great value too! I would recommed Community Clothing all day long.

9 February 2025
Unprompted review
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Reply from communityclothing.co.uk

Thank you so much for your lovely review.

Rated 5 out of 5 stars

Brilliant brand

Brilliant brand, great quality and well designed clothes made in the UK. The sports socks are particularly good, stay up well, extra padding and very strong. Both me and my partner have been gradually replacing our socks with community ones. Conscious clothing done right. I’ve got my eye on a pair of jeans too.

8 November 2024
Unprompted review
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Reply from communityclothing.co.uk

Thank you for posting a review and we're glad your enjoying our socks!

Rated 4 out of 5 stars

I love the clothes but sizing a tad inconsistent

I love the clothes. I have bought quite a few. The only reason I have given 4 not 5 stars is inconsistent sizing. My 1st pair of trousers, size 12, I kept, but could have managed with size 10. My next pair, I couldn't do up the size 12. Back they went. The third pair, amazing red jeans, size 12 a perfect fit. But the socks. Having heard Patrick Grant speak and been very amused by his critique of a rival firm's socks, I bought some. Gorgeous colours. So soft. I bought small having size 4 feet. Oh dear. Could wear around the house but not in shoes! The heels came right over the top of my shoes and I simply couldn't squish them down. I looked ridiculous. My larger-footed friend is now enjoying my lovely socks. Which brings me to my main point, I wish there was a facility to review items within the website. That way it is unlikely I would have bought the oversized socks or the very tight jeans in a size 12

9 December 2024
Unprompted review
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Reply from communityclothing.co.uk

Thank you for taking the time to write us a review.
We are sorry to hear that you have had an issue with our sizing, there can be a small difference in size between styles but this should be within our size tolerance. We recommend using our sizing app to find the correct size, this calculates a suitable size using a combination of the information you input and other customer feedback.
Please contact customer service with regards to your socks, they will be able to advise which socks would be a better fit.
Thank you for supporting Community Clothing.

Rated 5 out of 5 stars

I love buying from Community Clothing

I love buying from Community Clothing, I love the ethos, I love that the clothing is made in the UK, and I love their clothes! Proud to wear their knickers and THE BEST linen trousers I have ever worn, the fit and the quality of the make and the fabric are outstanding. CC are definitely my first choice now.

19 September 2024
Unprompted review
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Reply from communityclothing.co.uk

Thank you so much for your review and we're so glad to hear your enjoying your knickers and linen trousers.

Rated 5 out of 5 stars

I’m really happy with my socks….!

I bought some socks and I'm really happy with the quality and fit. They are easily the best socks I've ever had.
I’m resisting the urge to buy something else (that I don’t need) to support this excellent new enterprise. Instead I’m spreading the word.
When I need to replace an item of clothing, I’ll be back.
Keep up the great work team.

9 February 2025
Unprompted review
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Reply from communityclothing.co.uk

Thank you and we're glad to hear you'll be back and keep spreading the CC word!

Rated 5 out of 5 stars

Bought 2 pairs of sturdy

Bought 2 pairs of sturdy, hardworking jeans for my husband. Slight problem with pocket lining on first pair. Dropped them off at the factory, beautifully repaired and returned days later. Excellent service and product. Love that they were made locally.

9 February 2025
Unprompted review
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Reply from communityclothing.co.uk

We're glad the jeans are now perfect for you, we'll always try and rectify any production faults.

Rated 5 out of 5 stars

Twelfth purchase from a happy customer

As our household is moving away from fast fashion to long lasting garments made of natural fibres CC is the go to brand. Most recent purchase was socks (as comfy and durable as they claim) a Scottish wool jumper which is amazing fabric. No looking back. Our American friends and family have got the bug too now

25 December 2024
Unprompted review
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Reply from communityclothing.co.uk

Thank you and we're glad that your enjoying our clothes and shopping locally. Also we're glad your spreading the word across the pond!

Rated 5 out of 5 stars

Mens jeans and socks - fab!

Bought mens jeans and socks for the husband. Very pleased with quality and good fit. I extended one front pocket to accommodate his mobile phone as that's where he likes to put it, but otherwise spot on. Good to support UK manufacturers.

21 November 2024
Unprompted review
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Reply from communityclothing.co.uk

Thank you for taking the time to post a review.

Rated 5 out of 5 stars

Heritage Sweatshirt

I bought my husband a heritage sweatshirt for Christmas. He is so over the moon about it that I have since bought him another one. So glad you’re out there doing this, Patrick. Absolutely brilliant.

9 February 2025
Unprompted review
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Reply from communityclothing.co.uk

We're very glad your husband is enjoying his heritage sweatshirts!

Rated 5 out of 5 stars

Excellent company

Excellent company, I have bought several items from them have all been fantastic quality.

1 February 2025
Unprompted review
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Reply from communityclothing.co.uk

Thank you for taking the time to post a review.

Rated 5 out of 5 stars

Wonderful clothes. Sure to become my favourite shop.

Wonderful clothes, I can’t speak highly enough. I received a range of clothes today (cardigans x 2, jumper, sweatshirt, Breton t shirt, linen dress, jeans, striped dress, socks, underwear), first time shopper with C.C. - treated myself to a new capsule wardrobe after having 4 kids and not feeling like myself or having anything nice (and practical to wear - we work outside). The quality is excellent, brilliant cuts and lovely details. The linen dress is black is just divine, so heavyweight and hangs perfectly - it reminds me of Margaret Howell with a bit of Toast too (though more practical and streamlined). Two favourite shops of mine, but the values and ethos of C.C wins out and is surely to become ‘my shop’. The clothes feel instantly so comfortable and fit beautifully, very wearable and understated in style. Just great. Brilliant to purchase goods made in fellow Northern towns too. The men’s chinos are beautiful too, though we bought a size too big, so will return and exchange for a smaller waist. Thanks again for the lovely produce and I hope to support you for a long time and see the company flourish.

8 February 2025
Unprompted review
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Reply from communityclothing.co.uk

Thank you for taking the time to write such a lovely review, it definately sounds like you deserve a few new items of clothing! We're very glad that your pleased with what you ordered.

Rated 5 out of 5 stars

what’s not to love?

Have been buying garments from Community Clothing for past couple of years. Each piece is carefully made in the UK… timeless styling, quality fabrics & beautiful finish means that the clothes will withstand the test of time. Thanks to all at Community Clothing for making clothes that are ethical and a pleasure to wear :-)

8 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you for taking the time to post a review and we're so glad your happy with the quality and finish.

Rated 5 out of 5 stars

Another great jumper, made in Scotland.

I liked the last roll-neck jumper that I bought so much that I've bought another, in a different colour.
A great product, made in Scotland.

30 January 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

We're very happy to hear your enjoying your Scottish jumpers!

Rated 5 out of 5 stars

Literally the best long sleeves…

Literally the best long sleeves T-shirts, pants and socks around and I like spending my money with such a great company.

8 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you for posting a review and we're glad your enjoying your CC staples!

Rated 5 out of 5 stars

Absolutely amazing quality clothes

Absolutely amazing quality clothes, and I LOVE that they are British made and reflect top quality craftsmanship through and through. Have decided that I’m not going to buy new clothes from any other source now except community clothing.

8 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you for your lovely review.

Rated 5 out of 5 stars

Community Clothing is my first choice…

Community Clothing is my first choice for any new clothing, also for presents. I've bought jumpers, socks, underwear, T-shirts and a coat, and all have been superb quality and thoroughly enjoyable to wear. The fact it's all British made is fantastic.

8 February 2025
Unprompted review
communityclothing.co.uk logo

Reply from communityclothing.co.uk

Thank you for posting such a great review and we're glad your happy with our products.

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