Community Fibre Reviews 

Very happy with the service and installation today with Harvey lounds sorry if I have spelled your last name wrong thank you so much was very polite and went through everything with me

Gary Sue the engineer is very polite and texts me for the time of arrive. He is very experienced, and installation is very smooth. After one hour, everything was done.

I would like to commend Nico for an outstanding service experience. He handled the negotiation and confirmation of my new contract with exceptional professionalism, skill and attention to detail, ultimately securing the most favourable offer available. His conduct throughout the process was exemplary and, on the strength of his service alone, I would have been delighted to award a five-star rating.

Unfortunately, the experience was subsequently and rather significantly undermined by the failure of the engineers to attend the following day as arranged. I was required to remain at home from 9:00 a.m. until 5:00 p.m., effectively sacrificing an entire day, only for the scheduled appointment not to be fulfilled. This was not merely an inconvenience; it was an entire day of my time unnecessarily lost as a result of an appointment that the company had arranged and failed to honour.

As a consequence, I was left with no alternative but to contact CF again and cancel the new renewal altogether. What was particularly disappointing was the manner in which my cancellation was handled. The member of staff I spoke with appeared remarkably indifferent to the situation and showed little acknowledgement of the fact that I had been left waiting for an entire day unnecessarily. Given the circumstances, I would have expected, at the very least, a genuine expression of regret, an apology, or some recognition of the considerable inconvenience caused. Unfortunately, none of this was forthcoming.

For these reasons, I have amended my original five-star rating to two stars to reflect the service experience as a whole. This reduction is not a reflection of Nico, whose professionalism and efforts were genuinely commendable, but rather of the subsequent failure to fulfil the agreed appointment and the disappointing manner in which the matter was handled afterwards.

What began as an exceptionally positive interaction was ultimately overshadowed by a serious failure in service delivery, the unnecessary loss of an entire day, the cancellation of my renewal, and a lack of empathy when I contacted CF to explain my decision.

This is particularly disappointing because CF was not like this in my previous experience. I had previously regarded the company as reliable and professional, which is precisely why this latest experience has been so frustrating. I sincerely hope CF takes this feedback seriously, as the standard of service demonstrated on this occasion fell considerably short of what I had previously come to expect.

Nico deserves five stars for his individual service; unfortunately, the overall experience merits only two.

Thomas has been very elaborate,clear on what needs to be done when I move out and cancel the current subscription. Good service by Community fibre so far. Thanks for your help Thomas

I had a fantastic experience as a happy customer. The service was good and gave me a reasonable offer to stay in business for future. I am going to continue business for next 24 months. The staff (Lungi) was friendly and professional, and everything handled professionally. I am really happy with overall experience and would recommend to others.

The customer service was amazing, he didn't rush us and moved the appointment to Thursday instead of Monday because of my special needs son, Milo really show concern 🥰😍

355 Clyde thanks for your help today

Everything went according to schedule. Engineer communicated, I responded. We heard each other. No problems or issues. Connection up and running sweet as. Thank you Adam, well done!

Clear and polite communication from Malusi. Contract update processed swiftly and with ease.

I had a very good, cool, calm and helpful experience with Lumie.

Ermal from Community Fibre set up our internet so quickly, super friendly service too. We were previously with EE and didn't have internet for three weeks so we switched to Community Fibre. They booked in the set up within 2 business days and within 1 hour, internet is now working with very strong signal, and much faster than what we had with EE. Thank you Ermal (F0084).

Very good service from Engineer and very good knowledge. Professional service

Angela was really helpful
And sorted my connection problem quickly and efficiently

Very happy with the Community fiber engineer (Roozbeh T. (i7194)) intervention, it was fast and efficient, thank you.

Angela was helpful and patient when arranging a visit from an engineer.

Malusi was informed and most helpful.

Tomas was incredibly helpful and very clear at explaining the complex terms and conditions.

Tina in Customer service was great