Complete Prime Residential Reviews 

Very good experience if I ever need any further assistance always there to help

I’ve been renting through Complete Prime Residential Ltd and, unfortunately, my experience has been very disappointing.
It’s been around two months since I first reported an issue with my balcony door, which still hasn’t been fixed. As a result, I’ve been unable to use the balcony at all, despite continuing to pay full rent. I’ve raised multiple maintenance tickets and followed up several times, but there has been no meaningful progress, only that they are waiting for a quote. It seems there is no plan B for them when it comes to maintenace.
Another ongoing issue is that the smoke detectors in the flat were overdue for servicing and began going off without reason. I reported this immediately and asked for it to be treated seriously, but even after a week there has been no action on the replacement. Safety should be top priority everywhere!
Overall, I’ve found Complete Prime Residential Ltd to be slow to respond to essential repairs and safety concerns, and communication has been very poor. Based on my experience, I would advise future tenants to be cautious and ensure that any maintenance issues are properly documented and followed up. I wanted to highlight my experience and hope that raising these concerns won’t negatively affect my deposit at the end of the tenancy.

Since I started my tenancy process I was talking to Chrystalla the whole time. She’s so kind, helpful, and fast to respond. She went on a leave and I couldn’t deal with the other employees no one is easy to deal with like Chrystalla. All I can say is thank you so much and I wish you the best in your career because you deserve it!

Safiyya was very professional and helpful throughout my tenancy. She always replied quickly, explained everything clearly, and made sure things were handled smoothly. Overall, a great experience working with her and Complete.

I was at the property for 3 years and the staff at Complete were very professional, very prompt when I needed them to be, and just generally very cooperative and helpful in resolving any issues that came up at the property.
My property manager Safiyya El-Moumane in particular was a great help, very professional and friendly, be it over the phone or email, and I always had full confidence that any issues would be resolved with due haste.
Would not hesitate to rent another property that was managed by them as the standard of care was high.

Safiyya El-Moumane - I am so so grateful for Safiyya and her support! She is doing an amazing job and definitely deserves a raise! Her approach and support I just unreal. As a manager myself I can definitely say she is very trustworthy and I couldn’t wish for a better Property Manager! Especially when I had an unpleasant situation of leak she has addressed the situation in a timely manner and supported me!

I'm shockingly disappointed with this company. They allowed myself and my boyfriend to move into a property that was only vacated the day prior with zero cleaning, maintenance or decorating work to be completed. The property was given to us with blocked, smelling drains, numerous maintenance issues, food remains in cupboards, huge marks and damage to nearly every wall in the apartment. That is only a small amount of the issues we are dealing with. We were never properly introduced to our property manager, we had to ask how to file maintenance issues and even where to send our rent to! We have had the keys for 5 days so far and the property remains inhabitable despite our best cleaning efforts as complete have promised cleaners to attend the property which has not happened. We were also greeted to a leaking plug socket. Yes, water dripping inside a kitchen plug socket that was leaking onto the counters. A contractor supposedly looked at this while we were in work but we have been given no updates 2 days on even though it is an emergency and it is making the property even less habitable. It is impossible to speak to someone over the phone and when you do, they do not listen to you and only want you off the phone. They ask you to then send over the issues via email that they ignore. Furthermore, the day before we were due to move in, Ben Pearson sent myself an email claiming we had only paid half the move in monies (we had paid everything a month prior) when I spoken to Ben regarding this, I was met with a shocking attitude and the excuse he had been on annual leave. The annual leave excuse then continued as to why the property had not been cleaned. I think complete need to reassess how they manage their workload when people are on annual leave. Ryan hasn't been much help either as he has promised call backs that never happened. I have had to chase every response. The only slight bit of hope in this situation is Kirsty. Kirsty thankfully actually listen to me, understood how bad the situation was and gave me some real advice. Thank god someone at complete has customer service skills and empathy. Unfortunately I will have to take the above issues further as none of them are resolved. I would not recommend this company.

Safiyya is helpful and quick to respond, a pleasure to deal with.

My agent Chrystalla was very helpful with my application. Any questions I had she would quickly answer.

We’re in the process of finding a rental property for my son and his friends final year at Uni.
I was fortunate enough to have Ben Person as my point of contact, he returned my call at the time agreed, he has a fantastic professional telephone manner and was very helpful in booking
Multiple viewings for us, he even waited on the phone to ensure that our confirmation email came through.

We had an extremely poor experience with Complete Prime Residential London from start to finish of our tenancy.

To begin with, we didn’t receive a tenancy agreement or confirmation of our move-in date until the day before moving in—despite having paid the deposit and first month’s rent weeks earlier. During this time, both assigned agents were suddenly out of office and unreachable, and we received no response via email or phone. It was a very stressful and unprofessional experience.

Once moved in, maintenance issues were ignored. The flat had a broken fridge shelf and a broken tumble dryer, neither of which were ever fixed, despite repeated requests over the course of the entire tenancy.

At the end of the tenancy, it took over two months to get our deposit back, again with no communication or explanation from Complete.

Overall, I would strongly advise avoiding properties managed by Complete Prime Residential—especially if agents Jordache Laryea or Reni Rupprecht are involved. Poor communication, lack of accountability, and unaddressed maintenance made this one of the worst rental experiences we’ve had.

Chrystalla and Andy have been so supportive and helpful with resolving property issues and contract queries!

I’ve had a great experience with Kirsty Rothery throughout my tenancy. From the very beginning, they were responsive, professional, and genuinely helpful. Any issues or maintenance requests were addressed quickly and efficiently, and communication was always clear and courteous. It made renting the property a smooth and stress-free experience. I really appreciated their attention to detail and how easy they were to work with.
Highly recommend!

Chrystalla Kaila is my property manager and she’s absolutely lovely! It’s my first time renting a property, and she’s been so helpful every step of the way. She always responds quickly, is super approachable, and never makes me feel silly for asking lots of little questions. I really appreciate how supportive and efficient she is — it’s made the whole experience so much easier!

I have had a great experience with Complete these last few years, especially with Kirsty. She has been my property manager for around 4 years now, across two apartments and she has been very helpful and efficient - whether it comes to tenancy renewal, rent negotiation etc. She has also helped me with any queries I have had. In short, I have would definitely rent from Complete again :)

Thanks to Safiyya for helping ensure a smooth move in and move out, and for helping resolve issues that came up during the tenancy swiftly (like a door key breaking).

I’ve had a great experience renting through Complete in Manchester. Everything was always sorted quickly and professionally. Archie has always been incredibly kind, patient, and helpful every step of the way. Highly recommended!

I’ve had a great experience renting through Complete Prime Residential over the past 12 months. From start to finish, the process was smooth and professional, and any issues that arose were dealt with promptly and efficiently.

A particular standout was my property manager, Safiyya. She was consistently helpful, responsive, and easy to communicate with—nothing was ever too much trouble. Safiyya made the experience stress-free, and I really appreciated her proactive approach and genuine care for ensuring everything ran smoothly throughout my tenancy.

I’d highly recommend Complete Prime Residential, and especially Safiyya, to anyone looking for a well-managed, reliable rental experience in the UK.

We stayed in the property let by Complete Prime Residential for 3 years. At the least, it was a great experience. Eg: One weekend the smoke alarm was going off non stop and my 8 months old was sick. They sent someone to sort it out the same day, within hours, even if it was a weekend.
Our property manager Safiyya El-Moumane made sure that every concern was dealt with immediately. Her timely communications and prompt solutions was great over the years and it also made it really easy for us to plan our move. I am sad that they are not my letting agent anymore. I wish I were staying in one of their properties again. But I will definitely look for one of the properties Complete manages in the future. Strongly recommended.

I highly recommend Safiyya El- Moumane as an exceptional Property manager! She has been incredibly responsive and prompt in addressing any issues I encountered with my flat. Safiyya's proactive approach and dedication made my experience seamless, and I truly appreciate her professionalism and support. If you are looking for someone who genuinely cares about her clients and goes above and beyond, Safiyya is the perfect choice! Thank you for all your hard work, Safiyya!