Complete Prime Residential Reviews 

200
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and supportive approach throughout various processes. Many people highlight the quick response times and efficient handling of inquiries, ensuring smooth and clear communication. Reviewers often describe the overall service as excellent, making their interactions pleasant and providing a high standard of care. However, some customers also noted experiencing unprofessional service and finding it difficult to deal with certain agents. Additionally, a few people reported significant delays in resolving critical maintenance issues, such as heating problems and smoke detector servicing, which caused prolonged hardship.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Response time

Users describe positive interactions with response times, highlighting that many employees are quick to... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising individual property managers for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Safiyya was really helpful with my check-out. She replied quickly, answered everything clearly, and kept me reassured throughout the deposit-release process. Would definitely recommend — thanks again!... See more

Rated 5 out of 5 stars

Ryan has been my property manager for a good 7 years. In that time he has always shown such professionalism. He goes over and above in his role. I have every confidence in Ryan, and hope he will... See more

Rated 5 out of 5 stars

Safiyya was very professional and helpful throughout my tenancy. She always replied quickly, explained everything clearly, and made sure things were handled smoothly. Overall, a great experience worki... See more

Rated 5 out of 5 stars

Safiyya El-Moumane - I am so so grateful for Safiyya and her support! She is doing an amazing job and definitely deserves a raise! Her approach and support I just unreal. As a manager myself I can def... See more


Company details

  1. Property management company
  2. Apartment Letting Agency

Written by the company

Complete Prime Residential are leading Lettings & Management Specialists. We provide a bespoke service for thousands of international landlords, while helping secure thousands of rental properties for tenants worldwide. With global expertise, and feet on the ground in London, Manchester, Birmingham, Liverpool, Berlin and Hong Kong, our highly professional team can provide support across thirteen international markets. We offer our expertise as soon as you have purchased your property and will work with you through every point of your investment management cycle, from completion and handover from the developer to furnishings, lettings, and property management. Finally, when it's time to realise your investment potential, we can even help you maximise returns with our resales service based on in-depth market insights. For Tenants: We work with thousands of tenants internationally to source and secure their ideal home quickly and efficiently. Our experienced lettings negotiators will guide you through the entire lettings process, from conducting viewings and submitting offers to referencing and preparing your tenancy agreement. Our team of property managers will support you during your tenancy to ensure the best possible experience once your new home has been secured, dealing with your enquiries, and resolving your property maintenance issues around the clock. For Landlords: We usually welcome landlords and real estate investors into our client lifecycle immediately after they have made a purchase - and often in advance of the completion date of the development - which means we can act promptly and efficiently with your lettings process, ensuring we maximise the performance of your residential investment asset. When landlords ask us why we have become one of the leading partners for real estate investors, our answer is simple: it is because we streamline the entire lettings process for you, managing everything from your property handover to any legal documentation you have to prepare before you rent your property. For Buyers and Sellers: Our global residential property experts have access to a network of both local and international homebuyers and investors and are best placed to advise on the sale of your residential investment asset. Our consultants will manage the process from negotiation to completion. Our people are trained and inclined to think beyond the obvious, putting in the hard work takes to find the perfect buyer or achieve the best price for your property. We listen to our customers, and we go the extra mile to make sure we find the right property for our active database of buyers or the best prices for our sellers and investors. Our team of people know their markets well and are experienced, knowledgeable, and passionate about property and property investment.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

200 reviews

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4.6

All reviews

(200)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Complete Prime Residential - Great Service

Complete Prime Residential have been a reliable partner to manage our rental properties for years. Recently on remortgaging a property they went the extra mile to get documentation completed very fast and do whatever they could to facilitate the progress. A real example of great service. Thank you

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Ashleigh is an absolute star

Ashleigh is an absolute star and helped us so much!! We've been with complete for a while in Birmingham and then London, always a great a quick experience. But even how that we live outside of their reach (unfortunately), the team is still so helpful with references! Ashleigh has saved us on multiple occasions with tight deadlines, will always be grateful!

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Complete provides complete letting service

Complete were our letting agents and we have had a great experience with them throughout our rental period. They are very prompt with any kind of request and made our exit really smooth. Highly recommend them as your letting agent and special mention to Safiyya.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Safiyya has a been a great partner during our tenancy. We have dealt with multiple letting agencies in the past but none are comparable to the service provided by Complete residential. Extremely transparent and very responsive. Cannot recommend enough.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Responsive service

It has been an easy process with our recent move.
Safiyya is responsive and attentive. I would highly recommend

22 November 2024
Unprompted review
Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere gratitude to Safiyya El-Moumane from Complete Prime Residential Ltdfor their exceptional assistance and support throughout the rental process. They were incredibly professional, responsive, and genuinely dedicated to ensuring that my experience was smooth and stress-free.

Whenever I had questions or needed guidance, [Name] was always available with clear and helpful answers. Their attention to detail and willingness to go above and beyond truly set them apart.

Thanks to their efforts, I felt well-supported and confident in navigating the process of renting my flat. I highly recommend their services to anyone seeking a reliable and client-focused professional in the property rental industry.

Thank you once again for your outstanding help!

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Safiyya is the best

Safiyya is the best! She helped prioritise all the urgent repairs in the flat, raising them with the landlord and coordinating with the contractors so it was fixed in under a week. Happy to recommend their services.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

We have been living in this flat for four years, and had multiple issues on number of occasions but everytime we contacted to customer service to resolve the basic issues
it get done without any delay. So we, as tanents are very satisfied happy with their service.

15 November 2023
Unprompted review

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