Connells Survey & Valuation Reviews 

2,054
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,797 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, friendly, and professional, often making them feel at ease during visits. Reviewers frequently highlight the service as efficient, quick, and professional, with many appreciating the seamless and unintrusive process. People also noted excellent communication, with surveyors arriving on time and providing clear explanations. However, some customers also noted concerns regarding the thoroughness of surveys and a perceived lack of engagement from some valuers. A few people mentioned issues with surveyors not adequately discussing findings or providing necessary photographic evidence.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their politeness,... See more

Service

Clients share positive opinions on service, consistently describing it as professional, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the overall process as... See more

Customer service

People report positive experiences with customer service, highlighting the politeness, professionalism, and... See more

Customer communications

Customers had positive experiences with contact, noting efficient communication regarding appointments.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

great surveyor, let me know he was en route, arrived in good time and was very friendly and reassuring. it's never nice going through this stage and not knowing what will happen but he explained the p... See more

Company replied

Rated 5 out of 5 stars

Sidney was very helpful and polite and gave us some good insights into the housing market and what’s happening at the moment. She done her work very efficiently and was finished in no time.

Company replied

Rated 5 out of 5 stars

The surveyor was very courteous and polite and on time for the appointment. He brought his own ladders for the loft and over shoes to protect walking on the carpets. Overall the visit was done and d... See more

Company replied

Rated 5 out of 5 stars

Connells SV rang to arrange a survey. They later sent a message to confirm the time of day and then the surveyor called me half an hour before the time to confirm his arrival. The survey was undertake... See more

Company replied


Company details

Written by the company

Connells Survey & Valuation provide survey and valuation services in the residential property sector. When you come to Connells, you can expect high quality expertise and friendly property advice. Regulated by the Royal Institution of Chartered Surveyors (RICS), our people are qualified, experienced and always professional. We pride ourselves on a thorough and fuss-free experience that’s delivered to meet your needs. Our clients can rely on our advice and value our professional views. Our services are available throughout the UK with our surveyors living nearby, so you benefit from expert local knowledge and can make informed decisions on your home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,054)

1,801 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional

The surveyor was very courteous and polite and on time for the appointment.
He brought his own ladders for the loft and over shoes to protect walking on the carpets.
Overall the visit was done and dusted in no time at all.

29 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great review.

Rated 5 out of 5 stars

Extremely pleasant surveyor

Extremely pleasant surveyor, well informed and professional service, very quick firm to deal with, had a survey and offer within days of leaving it with my agent, could not the process at all, especially at a stressful time for myself.

27 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thank you for the great review.

Rated 5 out of 5 stars

Valuation

Quick, polite, efficient and explained what he was doing

29 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great review.

Rated 5 out of 5 stars

The surveyor was pleasant

The surveyor was pleasant, courteous and very professional.
He arrived and completed his survey in a very professional manner.

29 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We're pleased you found us to be professional.

Rated 5 out of 5 stars

Professional service

Numerous online (text/email) messages including video instructions were received prior to the on site assessment of the property clearly explaining what was required and to be expected on the day of the representatives visit. Finn arrived early in the allotted scheduled time slot and was both courteous and considerate explaining fully how the assessment was to be conducted and the follow up process in terms of reporting to the mortgage lender and the possibility of accessing a copy of the valuation through them. An excellent professional time efficient service.

29 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thank you very much for the excellent review.

Rated 5 out of 5 stars

Recommended

Very pleasant experience.

Polite, personable and on time.

29 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the 5 stars and recommendation.

Rated 5 out of 5 stars

We found your surveyor most no professional

We found your surveyor most
Courteous and efficient, very polite on their approach many thanks, Mr. And Mrs George Rix
What’s me recommend you?

29 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great review.

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable and was on time for the appointment

29 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the positive feedback.

Rated 5 out of 5 stars

Hamza was very polite and excellent on…

Hamza was very polite and excellent on his job. Also explained everything according to requirements. He did fantastic job . Well done and keep going my brother.

28 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the great feedback.

Rated 5 out of 5 stars

Punctual. Pleasant. Polite. Professional.

Punctual, pleasant, polite and professional— your representative couldn’t have been more accommodating or efficient.

Thinking of using him ourselves.

28 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

Thanks for the feedback. Just let us know what we can do to support you - https://www.connells-surveyors.co.uk/our-services/surveys/

Rated 5 out of 5 stars

Surveyor

He was very efficient polite and although early he apologised but that was better for me and my wirk pttern

28 July 2026
Unprompted review
Connells Survey & Valuation logo

Reply from Connells Survey & Valuation

We're pleased it worked out for you.

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