Excellent service. Quick delivery after ordering. Vibrating alarm just what I wanted as I have been struggling for years with other alarm clocks despite being promised it would be ‘ extra loud’. Will... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am pleased with my purchase from Connevans. I selected the tracked postage costing me 81p and my tv adaptor arrived the very next morning. The Connevans website is very good with loads of informatio... See more
Company replied
Ordered online on 28 July; delivered by Royal Mail Tracked on 30 July. Kept informed each step along the way. Usual efficient Connevan's service. Yet to try the toupe tape to 'secure' BTE hearing aids... See more
Company replied
Connevans has a wide range of products for the hard of hearing and provide clear explanation for each. I ordered some gel to help ease the ear moulds of the new hearing aids into position and my ord... See more
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Company details
- #2 of 12 best companies in Hearing Aid Shop
- #7 of 47 best companies in Battery shop
- #4 of 36 best companies in Disability equipment supplier
- #5 of 71 best companies in Mobility equipment supplier
Written by the company
Connevans; Designing, Manufacturing and Supplying Equipment for Deaf and Hard of Hearing People in Education, Employment, the Home & Leisure, as well as much much more! As an extension to our product range, we also supply a wide selection of Daily Living Aids, many of which are manufactured in the UK. The name Connevans is derived from its founders Connie and Meurig Evans who started the company in 1961. Today Connevans is run by their son David and granddaughter Laura. There are a number of other family connections within the company, such as a Mother & Daughter and a God-father & God-daughter and we have to mention the occasional 'office dogs' like Pixel & Tara! With Connevans it is not just business, it's family, just one of the many reasons why we pride ourselves on a very high level of customer service. We are delighted with the kind comments we receive on Trustpilot and if a member of our staff is mentioned by name, we always tell them and thank them.
Contact info
Bridge House. 1 Nutfield Road, RH1 3EB, Merstham, Surrey, United Kingdom
- 01737247571
- phil@connevans.com
- connevans.co.uk
4.9
Excellent
7k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Connevans Limited
Hello!
Thank you for your lovely review, we're pleased to hear that you're happy with your experience and look forward to helping you again in the future :)
Best wishes from all of us at Connevans
All Good Now!
I cannot fault Connevans on their excellent customer service and delivery of my Roger equipment however the previous week I purchased another cheaper listening aid which proved unsuitable. On contacting Connevans I was advised that if I returned the item with a covering letter I would receive a 'full' refund which I then hoped would part fund the Roger device. The refund has now appeared in 2 stages in my account. So matters have taken longer than expected to resolve (reason for 4 stars rather than 5) but all good now.
3 September 2026
Unprompted review
Reply from Connevans Limited
Hi Boab
Thank you for your kind words, we're really pleased to hear that you're happy with your Roger equipment.
We're sorry that your refund took a little longer than expected but glad that it's now now sorted. Thank you for your patience and for taking the time to share your experience with us.
We look forward to helping again whenever you need us! :)
Best wishes from all of us at Connevans
Very constructive discussion about…
Very constructive discussion about product prior to ordering. Very prompt delivery.
4 September 2026
Reply from Connevans Limited
Hi Marc
Thank you for your kind review. We're pleased to hear that the team were able to help you before making your purchase. We'll be very happy to help again whenever you need us! :)
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hi Graham
Thank you for the 5 star review! If you're happy, then so are we :)
Best wishes from all of us at Connevans
Ordering was easy and goods arrived on…
Ordering was easy and goods arrived on time.
Happy customer who can hear.
4 September 2026
Reply from Connevans Limited
Hi Roger
Thank you for your kind review, we're so pleased that you are happy with your experience.
We look forward to helping you again next time :)
Best wishes from all of us at Connevans
I am elderly and forgetful but the staff were very kind and helpful
Sorry I made a mistake! I pressed one star but I didn’t mean it.
Connevans is great company. I have known them since over 30 years.
The service is excellent
4 September 2026
Reply from Connevans Limited
Hello Monica
Thank you for your kind review, we're very grateful of your continued support and look forward to helping you again whenever you need us :)
Best wishes from all of us at Connevans
Earhooks purchase
This appears to be the only website to sell CL earhooks. I have used them before to buy these earhooks for my daughter as she loves them. Due to their design they are quite delicate and so I like to have some in stock for when a pair breaks.
I first spoke to a member of staff on the phone to ask a question who was quite helpful. I ordered on the website which was easy and received the order within a couple of days, well packaged.
27 August 2026
Reply from Connevans Limited
Hello Yvette
Thank you for your lovely review! We're really pleased to hear that you found the earhooks that you needed and that our team were able to help.
Thanks again for choosing Connevans, we'll be very happy to help again whenever you need us :)
Best wishes from all of us at Connevans
All went according to plan
All went according to plan. Item deliverrd as expected
All good.
4 September 2026
Reply from Connevans Limited
Hello!
Thank you for your kind words, we'll be very happy to help you again whenever you need us!
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hello David
Thank you for your kind review. We're glad to hear you were happy with the service and pricing provided and look forward to helping you again soon :)
Best wishes from all of us at Connevans
When my order came and I found it…
When my order came and I found it wasn’t the right one, you swiftly arranged refund, thank you
4 September 2026
Reply from Connevans Limited
Hi Paul
Thanks for your lovely review! We're pleased to have been able to help you on this occasion and look forward to supporting you again soon :)
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hi Douglas
Thanks so much for the 5 star review, we're pleased we could help you! :)
Best wishes from all of us at Connevans
Fast purchase &speedy dispatch
Fast purchase &speedy dispatch and delivery. Just what I needed after my hearing aid cable parted. So good to hear agin, I will definitely use again
4 September 2026
Reply from Connevans Limited
Hello Dickie
Thank you for taking the time to review us. We're pleased we were able to get the replacement part out to you quickly and help get you hearing again.
Thanks for choosing Connevans, we'll be very happy to help again whenever you need us!
Best wishes from all of us at Connevans
The Connevans web-site is very good.It…
The Connevans web-site is very good.It has an exceptionally useful amount of information about the various components and which aids they will fit.The delivery service is also very good, quick and efficient.
All in all an excellent service that I will definitely continue to use.
4 September 2026
Reply from Connevans Limited
Hello Mr Chandler
Thank you for taking the time to leave this lovely review. We're so pleased to hear that you found our website useful, we know that finding the right parts can sometimes feel like a bit of a puzzle, so we're glad to help make things easier :)
Thanks again for your support - we look forward to helping you again in the future!
Best wishes from all of us at Connevans
Fast delivery .
Fast delivery .. Item all ok.. and better product price than elsewhere.
4 September 2026
Reply from Connevans Limited
Hello Ck
Thank you for taking the time to leave us a review, we're pleased to hear you are happy with the service and product provided :)
Best wishes from all of us at Connevans
Every thing was done quickly received…
Every thing was done quickly received the article when said well-done connevans will recommend you and use you again thankyou
4 September 2026
Reply from Connevans Limited
Hello
Thank you for your lovely review! We're really pleased everything was handled quickly and your order arrived when expected. Thank you for your recommendation.
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hi Linda
Thank you for the 5 star review, we're pleased that you are happy with the service provided :)
Best wishes from all of us at Connevans
Very helpful and friendly customer…
Very helpful and friendly customer services
Parcel did not arrive as soon as the website implied it would but that was ok as I realised it was an unrealistic estimation
Items arrived in good time and well packaged
3 September 2026
Reply from Connevans Limited
Hi Emma
Thanks so much for leaving us a review. We're pleased to hear that your order arrived safely and well packaged and that you had a good experience with our friendly customer services team.
We appreciate your feedback and understanding around the delivery estimate, we're always working to make our delivery information as clear and accurate as possible.
Best wishes from all of us at Connevans
Quick delivery
Quick delivery. Email followed asking if I needed any help to set the device up but instructions were very good. Excellent service
3 September 2026
Reply from Connevans Limited
Hello Mr Freeth
Thank you for taking the time to leave us a review. We're so pleased that you are happy with your experience with Connevans and look forward to helping you again soon :)
Best wishes from all of us at Connevans
Reply from Connevans Limited
Hello David
Thank you for your 5 star review, we're pleased to hear that you were happy with your experience :)
Best wishes from all of us at Connevans
Great device.
I enquired before my purchase and received prompt and helpful advice.
Ordered item the next day which was a Friday. I hoped it would arrive Saturday but it was delivered on Monday morning, which was the next working day. I couldn't see a quicker option when ordering which is a shame as we needed to reconnect a phoneline asap. Nonetheless, the device was quick and easy to set up and is working well. A great alternative to a landline.
3 September 2026
Reply from Connevans Limited
Hi Simon
Thank you for taking the time to leave such a detailed review. We're really pleased that our team could help with your enquiry and the Geemarc CL2000 was quick and easy to set up.
We completely understand that when you need to get a phone line reconnected quickly, waiting over the weekend can be frustrating, we'll certainly take this feedback on board.
We're glad the CL2000 has proven to be a great alternative to a traditional landline and we hope it continues to serve you well :)
Best wishes from all of us at Connevans
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