Conran Estates Reviews 141

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with quick response times and smooth communication. However, some customers also noted issues with communication, specifically mentioning that emails were not always passed on to sellers and that an issue remained unresolved due to a lack of follow-through. A few other people felt that the service was not always impressive, especially when dealing with new agents who did not effectively address their concerns.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise staff members for being helpful,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the promptness and... See more

Response time

Customers had positive experiences with response times. Many reviewers consistently praise the quick and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising staff members for their responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Conran as my agent for years for two properties we own and rent. Our property manager is currently Lucy Meehan. She does a great job. She always replies on the spot and shares goo... See more

Company replied

Rated 5 out of 5 stars

Great environment, professional and nice people, clean and beautiful office set up. They care about their clients and train their agents frequently so they are always updated with what’s going on in... See more

Company replied

Rated 5 out of 5 stars

Debbie Lewis at Conran was proactively helpful. She noticed that our autopay had kicked in during our final month, when we owed somewhat less, and reached out to contact us about processing the refund... See more

Company replied

Rated 5 out of 5 stars

I’m really grateful for all the help and support I received from Owain. From day one, he was incredibly friendly, approachable, and professional. He always responded quickly to my messages and went ou... See more

Company replied


Company details

Written by the company

Conran are your local boutique-style property experts, providing unrivalled coverage and market knowledge in Brockley, Charlton, Greenwich, Lee and the surrounding areas. When choosing a property partner we believe that reputation is key, and our personal, bespoke approach has won us many loyal clients. Our team members are your future neighbours; we live and love where we work and know our market inside out. We constantly strive to do things better and pride ourselves on offering the highest level of service to our clients and customers at all times. At Conran we don't follow industry standards, we like to set them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

141 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

5 stars

They're the best on the market. Guy Marsh and Joey Ata are very reactive, professional and friendly, it was a real pleasure to go through them. Highly recommended!

26 April 2024
Unprompted review
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Reply from Conran Estates

Dear Christine, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

Rated 5 out of 5 stars

Success!

First of all, thanks to the agent who was responsible of my case, I was able to get exactly the place I wanted. She helped me all the way through, viewing the flat through video (and it is exactly what I expected) and helping all the way through the acceptance etc and, it was not at all easy given that I am not really (or I was not) thr standard tenant case. But I managed, thanks to her help and I am very happy in Blackheath!

5 January 2024
Unprompted review
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Reply from Conran Estates

Dear Tania, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

Rated 5 out of 5 stars

Oh what an amazing service!

Oh what an amazing service!
Agent Lorraine Karin was so friendly, professional and highly knowledgeable.

I wish I had the opportunity to use her service again 🤩
Highly recommend

14 March 2024
Unprompted review
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Reply from Conran Estates

Dear Alexander, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

Rated 5 out of 5 stars

Kind and Reliable

I've been a tenant with Conran for 3 years. My agent Debbie Lewis has always been there for me. I will definitely recommend this agency to any of my friends.

1 March 2024
Unprompted review
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Reply from Conran Estates

Dear Nathalie, Thank you for taking the time to leave a lovely review regarding Debbie. Kind regards, Sarah, Customer Relations Team

Rated 5 out of 5 stars

Amazing lettings service

Conrans sourced my tenants and managed my flat in Brockley for 6 years. Their lettings team were amazing. So supportive and patient with me as a first time landlady. The service they provide was efficient and the trades people they used were always excellent. Highly recommend them.

19 February 2024
Unprompted review
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Reply from Conran Estates

Dear Alexandra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

Rated 5 out of 5 stars

Great customer experience

Can’t fault Conran estates! Currently buying my first property through them and I am having a very good experience. Highly recommend! thank you to Salvatore for all his help.

24 January 2024
Unprompted review
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Reply from Conran Estates

Dear Charlie, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

Rated 5 out of 5 stars

Friendly and reliable

I have a pleasure to be a client of this agency - communication is quick and clear, all requests are satisfied. Additionally want to mention Lucy, since she joined the company - things became even better! Highly recommend!

15 January 2024
Unprompted review
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Reply from Conran Estates

Dear Andrii, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

Rated 5 out of 5 stars

Very good services provided by Conran…

Very good services provided by Conran throughout the tenancy. I would like to mention Lucy our property manager in particular who has been very helpful and kind at any time

15 December 2023
Unprompted review
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Reply from Conran Estates

Dear Tristan, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

I am very happy about Conran Estate…

I am very happy about Conran Estates with Lucy Meehan and her team to look after my flat. Always super fast, very friendly and always reliable. While I live abroad I feel my flat to be in very save hands with them. A big Thanks to the team for your great work. Regards IH

5 December 2023
Unprompted review
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Reply from Conran Estates

Dear Oki, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

I could not select a better property management company

As a landlord, I've had more than my fair share of problems in the leaseheld flats I own. Georgina at Conran's has worked so patiently and professionally with my tenants, the contractors, the freeholder and me to get everything ship-shape in every instance, over years. I honestly couldn't have chosen a better management company for my 2 flats. The peace of mind I get from knowing Georgina/Conrans is on it, is no small feeling.
They're also a great bunch of people which always helps!

28 November 2023
Unprompted review
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Reply from Conran Estates

Dear Jenny, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

Danielle is our lettings agent

Danielle is our lettings agent. She is extremely responsive, very proactive, professional and courteous. She follows up on all outstanding actions, which gives us, as tenants, complete peace of mind knowing that Danielle is managing our property to such high standards. Thank you very much!

27 November 2023
Unprompted review
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Reply from Conran Estates

Dear Claudia, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

Really good service and follow up from…

Really good service and follow up from Conran estates lee Branch. I wanted to especially thank Queen for all her effort during the difficult moments of the transaction. Her patience and perseverance truly contributed to the completion of our sale in time and often saved the whole chain of sale and purchase.
I want to also thank the whole team at Conran Estates Lee Branch including Jessica , Olivier and Rob,
I wouldn't be here in my new home without your hard work, patience and attention
Many thanks,

21 September 2023
Unprompted review
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Reply from Conran Estates

Dear Mr Pascal, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Lee office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

Rated 1 out of 5 stars

The review is purely based on the UI of…

The review is purely based on the UI of their website and emails.
Your website probably has the worst User Interface and so hard to navigate through, is it not possible to make it more mobile friendly since we live in a mobile phones era? Same with the email templates - it is too much going on and so bad for the eyes 🤯

22 November 2023
Unprompted review
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Reply from Conran Estates

Dear R I, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@conranestates.co.uk. I can look into this further for you. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

Friendly & Efficient

Conrans have been looking after my flat for 3 years.
They have always been friendly and very efficient.
Any problem alerted by the tenants has been swiftly dealt with.
Debbie, and lately Danielle from the Lee branch in SE London have been particularly good.
I would not hesitate to recommend them.

17 November 2023
Unprompted review
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Reply from Conran Estates

Dear Richard, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

5 Star Property Management

As a landlord, partnering with the right management company is crucial for a seamless experience. Conran has consistently provided exceptional service to my tenants, consistently going above and beyond to meet mine and my tenant's needs. I'd like to extend my gratitude to Danielle and Anne for their outstanding contributions.

Anne has been a tremendous asset over the years, consistently delivering a top-notch service. Danielle has quickly become my go-to person for addressing issues promptly and professionally. Her efficient and professional approach in resolving any concerns is commendable.

I greatly appreciate the team's efforts. Keep up the fantastic work— Conran truly embodies a landlord's dream management company!

16 November 2023
Unprompted review
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Reply from Conran Estates

Dear Stephen, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

Good job

We have had a few problems with our tenets. But with the help of Danielle and the team from Conrans Charlton they were all sorted very professionally and quickly
Kind regards Iwona

1 November 2023
Unprompted review
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Reply from Conran Estates

Dear Iwona, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

"Exceptional Service and Unwavering Dedication"

I had the pleasure of working with Anne Angus and her team at Conran Estates, and I must say their service has been nothing short of exceptional. From the very beginning, I was truly impressed with the level of professionalism and dedication that Anne and her team displayed.

Anne's commitment to providing top-notch service was evident throughout our interactions. She and her team went above and beyond to meet my needs and ensure a smooth experience. Their attention to detail, prompt communication, and willingness to address any concerns were remarkable.

I can't express enough how satisfied I am with the services provided by Anne and Conran Estates. Their expertise and dedication have made a significant difference, and I couldn't be happier with the results.

If you're in search of a real estate team that genuinely cares about your needs and delivers outstanding service, look no further than Anne Angusand Conran Estates. I highly recommend their services and am confident that you'll be as impressed as I am.

Thank you, Anne, and the entire Conran Estates team, for making my experience a truly positive one.

Warm regards,

6 November 2023
Unprompted review
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Reply from Conran Estates

Dear Bassi Gurpreet, Thank you for your kind comments regarding Anne and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

Kellie helped us get our first home!

We're incredibly fortunate to have found the team at Conran Estates. We were struggling to find a house we liked within our budget, and needing guidance. We originally popped into the Charlton office and met with Michael on a Saturday morning. Michael sussed out what we needed very quickly, and lined us up for a viewing for two houses, one of which ended up being our first home.

We're really grateful for everyone at Conran - but Kellie deserves an extra special shout-out. Kellie was an absolute star - keeping everyone in the loop, keeping things moving and helping ensure everyone stayed focused on the end goal of exchanging/completing. She was always at the end of the phone, always happy to help and we honestly don't think we would have gotten our home without her!

Thank you to Kellie, Michael and the rest of the team at Conran. We would 100% recommend you as the best estate agents in the area.

21 July 2023
Unprompted review
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Reply from Conran Estates

Dear Tom, Thank you for taking the time to leave a lovely review regarding Michael and Kellie. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

Hard working and professional

Massive thanks to the team at Conran, particularly Kellie, for helping us buy our first home! Kellie was extremely professional, supportive and hard working throughout the whole process and we can confidently say we wouldn’t be here today without her. Thank you Kellie and Conran!

1 September 2023
Unprompted review
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Reply from Conran Estates

Dear Charlotte and Ben, Thank you for taking the time to leave a lovely review regarding Kellie. Kind regards, Sarah Tranter, Customer Relations Team

Rated 5 out of 5 stars

Great!

Quick, simple and hassle free repair sorted by Danielle at Conran’s. Top service. Many thanks

1 November 2023
Unprompted review
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Reply from Conran Estates

Dear Will, Thank you for taking the time to leave a lovely review regarding Danielle. Kind regards, Sarah Tranter, Customer Relations Team

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