Really wonderful products, exactly what I wanted and so many to choose from from the brand I ordered and a good price. Also very fast and smooth handling and shipping, came 2 days earlier than expecte... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very misleading website. UK domain, UK customer services number. I thought I was buying from a UK seller. Does not ship from UK. Instead shipped from Holland. Very underhand. Still waiting for deliver... See more
Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is r... See more
I placed an order for 2 cups. After 3 weeks I was notified that one would ship but the other was refunded. After that I got notice that I had store credit for the cup so I thought it would be shippe... See more
3.1
Average
159 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service easy to order
Great service easy to order. Absolutely love the cutlery it really feels great in your hand and the weight is perfect. It has definitely got the WOW factor when you lay the table.
Thank you
I love it
22 March 2020
Unprompted review
Fantastic service Lizzie was a great…
Fantastic service Lizzie was a great help
19 March 2020
Unprompted review
Excellent and fast service
Excellent and fast service.
The most affordable option.
11 March 2020
Unprompted review
Very pleased with the service and the…
Very pleased with the service and the price for the product I selected.
5 March 2020
Unprompted review
Excellent company.
Excellent company. Minor problem with price, which was handled quickly, professionally and very politely. Things can go wrong, that’s life, it’s how they are handled that counts. This was exceptional.
20 February 2020
Unprompted review
Good value and reasonably fast delivery.
I needed to replace my Schott Zwiesel glasses and I had broken half of them. Cookewarestore offered the best price for six glasses, a reasonable delivery time scale and, if I spent £50, free delivery. I added a rather nice apron (on special offer) to my basket and clicked buy. The glasses and apron have arrived and are exactly what I wanted.
I have one small criticism, too much plastic in the packaging. The outer cardboard box was much larger than the contents and the space was filled with air cushion plastic pillows. A smaller box would have done the trick with less plastic. It would be great if you used paper instead of plastic - shredded cardboard from old boxes?
19 February 2020
Unprompted review
purchased Peugeot pepper mill great…
purchased Peugeot pepper mill great product great price and some great t towels great delivery
12 February 2020
Unprompted review
Expresso Cups
Bought the Expresso cups which I love, quick delivery time and nice rustic stone look.
Defiantly recommend
6 February 2020
Unprompted review
Excellent service
Excellent service. The first bread bin I ordered was out of stock. I was refunded within a few days and my new order was fulfilled even quicker. Would definitely purchase from here again.
12 December 2019
Unprompted review
Well packaged and swift delivery
Easy to order, swift delivery and well packaged too. Really pleased with our offer! Thank you!
8 December 2019
Unprompted review
User friendly
Easy interface , super fast shipment.
Easy to track the process as well as shipment. What else you need more from an online retailer.
17 November 2019
Unprompted review
Beware this is not a picture of this article
Pictures of the article don't necessarily represent the item being being sold. I had to return this item as it was the wrong product. A second item with the same picture was correctly depicted.
14 October 2019
Unprompted review
Reply from Cookwarestore
Dear ZB,
Thank you for your review.
First of all, we are very sorry to hear that the product image did not reflect what the item looked like and apologise for any inconvenience that this may have caused. I can see that you contacted our customer service team to notify us of the error. It seems that the error was located and fixed by our content team and I can see that a new order was placed for you immediately after you raised your complaint.
We hope that you are happy with the new items being sent to you and once again apologise for any confusion caused. Should you still have any questions, please do not hesitate to contact our customer service team at customerservice@etrias.co.uk.
Kind regards,
Etrias Customer Service
Plenty of updates and tracking for the…
Plenty of updates and tracking for the item purchased and delivered fast. Item well packaged using recyclable products. Good buying experience, would use this company again.
10 October 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.