I placed an order for some curtains on Amazon and were supposed to be delivered two days later. I placed another order as it said problem with your order so I applied for prime for next day delivery..... See more
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Nice quality and bold colours. Also was sent out for delivery within three days. Good service. A lot of discrepancies can arise re delivery but Hermes delivered two different ordered parcels that day... See more
I ordered a backpark for my 2 year old with reigns and the reigns did not arrive. I emailed twice and eventually got a reply to apologise. I have a new backback with reigns sent out for free and 20%... See more
Highly advise to avoid!!!! Ordered 2 single Xbox quilts for my children, received double fitting. Have tried to contact many times, received no response. To say customer service is poor is a complimen... See more
Company details
Information provided by various external sources
We Are The Leading Online Supplier Of All Nightwear And Character Pyjamas. We Have The Best Pyjamas, Blankets, Backpacks, Accessories And Bedding Online.
Contact info
The Showroom 1 Croft Street , SK14 1LH, Hyde, United Kingdom
- Customerservice@coolclobber.com
- coolclobber.com
3.3
Average
252 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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BE EXTREMELY CAREFUL Delivered only…
BE EXTREMELY CAREFUL Delivered only part of my order. I asked for a replacement, I was told the replacement was stopped as the delivery firm has gone into administration. And cool clobber are not sure if I will ever get my goods and no mention of recompense or refund.
2 November 2021
Unprompted review
Poor delivery
I placed my order with next day delivery, it has now been 3 working days and I haven’t received it. I contacted the customer service team via email yesterday and have had no response, I have contacted through the website form today and haven’t had a response either.
13 October 2021
Exactly what I was looking for
Exactly what I was looking for, excellent value ,delivery as promised
13 October 2021
Send the wrong order out
Send the wrong order out, never emailed me back to send correct one out
13 October 2021
It arrived within decent timescales
It arrived within decent timescales. Was priced well and arrived clean and well wrapped. I would definitely use them again. Thank you.
12 October 2021
Awful customer service
I placed my order on the 30th September. I have not received the items was told 2 to 3 days delivery. The items have not been dispatched. I have emailed you numerous times and have had no response. I will never purchase anything from you again. Your just happy to take the money and not respond. Disgusting! Do not use this company!
11 October 2021
Great stuff quick delivery
6 October 2021
Got sent the wrong order twice
Got sent the wrong order twice. After the second time I finally recieved the correct pair of pjs, third time lucky.
After sending out the wrong order after the second time, they promised me a full refund if I returned the incorrect orders.
So after the convenience of ordering online and getting delivered to my home, I had to go out of my way to send back the incorrect orders. But as they promised a full refund I wouldn't have been out of pocket.......I would have even been happy with the postage costs returned to me and not even a full refund.....but with a whole month's worth of emailing back and forth regarding receiving the wrong orders etc......I have recieved nothing, no full refund or as I say I would have been happy with just the postage costs. Wont be ordering from them again. I am now out of pocket after their mistakes. Not impressed.
3 October 2021
Still have not received them
Quality is great love my products. You need to change your delivery company they are so slow
16 September 2021
Reply from Cool Clobber
Hi,
After checking your order I can confirm Hermes have had this order for a few days. Your order is now out for delivery today. We sent this order out on time this is a delay on their behalf, we do apologise on behalf of courier services for any delays they experience, we would have chased this up if you would have made contact with us.
In future please contact our customer service team if you experience any issue with your delivery;
customerservice@coolclobber.com
Kind Regards
Rosheen at Cool Clobber customer services
Peppa Pig
Bought peppa pig pants and pyjamas for my 2 year old grandson, who went to Peppa Pig World previous week and was very happy with his new clothes. The clothing fitted perfectly , was well made and very soft. Would definitely buy from CC again.
11 September 2021
Very happy with my purchase
Very happy with my purchase, nicely packaged and delivered promptly.
8 September 2021
Kept up to date at all times and…
Kept up to date at all times and arrived on time . Happy with items
3 September 2021
Always delivers on time great products
Always delivers on time great products. We buy regular always great service
28 August 2021
Unprompted review
Great rucksack
Great rucksack. Our son loves his super hero's & can't wait to go back to school with this now
19 August 2021
Reply from Cool Clobber
Hi,
I have checked your order was sent out on time with Hermes and was successfully delivered by Hermes.
My apologises in behalf of courier services for any delays they experience but this is an issue on their behalf not ours as your roder was sent out on time.
In future please contact our customer service team if you experience any issue with your delivery;
customerservice@coolclobber.com
Kind Regards
Rosheen at Cool Clobber customer services
baby shark slippers
Loved the baby shark slippers great service on time and highly recommended
11 August 2021
Super fast delivery and my daughter's…
Super fast delivery and my daughter's shoes are absolutely beautiful really good quality
6 August 2021
Order hulk pjs fir my son they are…
Order hulk pjs fir my son they are excellent
Definitely recommend
3 August 2021
Great quality and extremely fast…
Great quality and extremely fast shipping to the US! Very impressed.
23 July 2021
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