I would like to say a big thank you to the staff at Co op Funeral care in Shepshed, Leicestershire. Kirsty was amazing, so supportive, caring, compassionate, patient and treated my late mum with c... See more
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Review summary
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Would like to say a massive thank to staff declan at burnley Co op funeralcare. Declan went above and beyond with caring for us while grandma k. Ireland was passing and after she passed . Helped my m... See more
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Our advisor was friendly and knowledgeable. She answered all our questions and explained everything very clearly. Constantly asking us of our thoughts throughout the whole process and going over the... See more
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I had the pleasure of meeting Elodia from the funeral care office. From the moment we arrived she was caring, professional and very kind to my mother who was feeling very vulnerable. She made us fee... See more
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4.7
Excellent
6k reviews
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What an absolute shambles! Appauling service at a time of great loss and sadness
What an absolute shambles. Disgraceful service at a time when you are grieving the loss of a loved one! Its been weeks since the cremation and the co op and Sunlife are batting me between the two to try and claim back the balance of my sisters claim whichamounts to thousands of pounds! She is absolutely distraught and now asked me to try and help her sort this out as she simply hasnt got the strength to keep battling. She has spent hours on the phone each between co op and Sunlife with each blaming the other. They should be ashamed! No compassion respect or care and now my sister just cannot cope. We are seeking legal advice as they are no where near to resolving the issue and it is taking a real toll on my sisters mental health. Appauling service and i urge others to read this review so as to avoid similar issues!!
25 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi, thank you for taking the time to leave a review.
I'm very sorry to read about your experience and the additional distress this situation has caused at such a difficult time. I appreciate how upsetting it must be to feel that matters remain unresolved weeks after the cremation, and I'm sorry to hear about the impact this has had on your sister while she is grieving.
As we can only discuss funeral arrangements with the arranging client, if your sister would like to discuss her concerns further, please ask her to call our Customer Relations team on 0800 083 6301.
^Take care, Becs
Outstanding service at a sad time
Having recently lost my Father-in law - We have had the absolute pleasure of dealing with Charlotte (from the coop funeral parlour 251 Gale Street, Dagenham) who has made a very sad situation a more tolerable one with her outstanding kindness, understanding, professionalism & empathy. My mother-in law struggled to get to the parlour to collect her very much loved husbands ashes until I could get there to assist, Charlotte went the extra mile and offered to deliver the ashes personally to my Mother in Laws house (what a service) My mother in law met Charlotte when she went to chose the urn for the ashes and couldn't speak highly enough of Charlottes kindness and professionalism. Living almost an hour away this meant so much to me and my husband.
I
22 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hello Zoe, thank you for taking the time out to share your experience during such a difficult time. We are truly touched to hear that our colleague's kindness, understanding, and professionalism made this experience more tolerable for your family. We are glad to hear that our service brought comfort to you all.
^Best wishes, Victoria
A very patient and helpful agent
A very patient and helpful agent, who explained our options carefully and made us feel like valued customers. The facility was calm and quiet.
16 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Glyn,
Thank you for taking the time to share your experience with us. We're glad to hear you found our team helpful and the facility calm.
^Take care,
Cheryl
Change of price for pre booking a pure cremation
We were told that we would qualify for a promotional rate. We were not contacted for an appointment for several weeks following our Initial booking request.
I contacted coop twice to chase up the appointment.
On the day of our meeting to purchase our funerals we were told that the promo price was not available
Not good and very disappointing
7 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Diane, thank you for taking the time to leave a review.
I'm sorry to read that your experience did not meet your expectations. I appreciate how disappointing it must have been to be advised that you would qualify for a promotional offer, only to find it was no longer available following delays in arranging your appointment. I'm also sorry to hear that you had to chase up your booking request. If you'd like to discuss this further, please get in touch: www.coop.co.uk/funeralcare/contact-us
^Take care, Becs.
Thoroughly recommended.
Very easy process to set up funeral plans online for my wife and myself. The coop had handled my Mums funeral a short while back and everything was handled very professionally and with real care hence the reason we decided to use the coop for our own plans.
16 September 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you for your continued trust, Mike. I'm pleased we could make things easy for you and your wife, and that your mum was shown care during her service. We really appreciate your kind words. Take care,
^Mike
Helpful meeting
Everything explained well and found the meeting very helpful.
14 September 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you, Linda. It makes me happy to hear everything was explained well and you found the process helpful
^Mike
Reply from Co-op Funeralcare
Hi there, Thank you for taking the time to share your feedback.
We're pleased to hear that you found our team polite and knowledgeable, and that you were happy with the professional surroundings.
Best, ^Elan
Ashtead Co-op Funeral care…
Karen from Ashtead Co-op Funeral care was so caring, knowledgeable and efficient she made the whole sad process go as smoothly as it possibly could. Her natural respect and support went above and beyond and we felt welcomed and listened to, respected and supported. Thankyou so much.
2 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Sara,
Thank you for taking the time to share such thoughtful feedback.
We're very sorry for your loss. We're so pleased to hear that Karen at our Ashtead Branch was so caring, knowledgeable and efficient, and that her support helped make such a difficult process feel as smooth as possible. It's lovely to know that you felt welcomed, listened to and respected throughout.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Easy to understand information
Easy to understand information. Friendly knowledgeable staff who answered all our questions.
15 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Stephen,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found the information easy to understand and that our friendly, knowledgeable team were able to answer all your questions.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Daniel was extremely helpful
Daniel was extremely helpful, explained everything and guided my choices to my complete satisfaction. Would recommend the Co-op funeral service as professional throughout.
11 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Sue, thank you for taking the time to leave a review.
I'm so pleased to hear that Daniel was extremely helpful, took the time to explain everything clearly and guided you through your choices. It means a great deal to know you found the service professional, and I appreciate your recommendation.
^Take care, Becs
Simple process and easy to set up…
Simple process and easy to set up online - documents clear and cincise
14 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Stewart, thank you so much for leaving us a review. I'm pleased to hear you had a positive experience with our online service 💙 ^Take care, Michelle.
Spoke with a very helpful and polite…
Spoke with a very helpful and polite person. Went through everything I needed to know a good experience indeed.
1 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Patricia, I'm so glad to hear you had a positive experience. Thank you so much for taking the time to leave us a review, we really appreciate it 💙 ^Take care, Michelle.
Reply from Co-op Funeralcare
Hi Diane, I'm so glad to hear you found our staff to be knowledgeable and professional, with efficient service. Thank you so much for leaving us a review, we really appreciate it 💙 ^Take care, Michelle.
My funeral plans
Very easy to explore my requirements. Everything explained in the details of the various plans available.
14 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Stephen, thank you so much for leaving us a review, I'm pleased to hear you had a positive experience 💙 ^Take care, Michelle.
Straightforward and friendly
I recently set up a Direct Cremation Plan for my stepfather. He has dementia and I am his Court of Protection appointed Deputy. I had been meaning to do this for a while and was anticipating that it may be difficult. In fact, the process was very straightforward and the person I spoke to very friendly and helpful, and took time to explain everything.
18 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Anna, I'm pleased we could make a task that could have been difficult and might have felt incredibly daunting straightforward for you. Thank you for your kind words 💙
^Mike
A wonderful service was delivered
A wonderful service was delivered for our aunt, including all the elements she herself had requested. It really felt she was there with us. A really professional and dignified service. Many thanks to Alex, Pete and all the team at Westbury-on-Trym branch.
11 September 2026
Unprompted review
Reply from Co-op Funeralcare
Thank you, Caroline. I'm happy to hear the team could provide a wonderful service befitting of your aunt, and that her requests were adhered to as well. I'll pass along your kind feedback to the team. I'm very sorry for your loss 💙
^Mike
I used the Chatham Branch
I used the Chatham Branch. Angie the lady who helped me arrange my sisters funeral was very knowable helpful and made us feel at easy. This was a sudden death for the family and it was harder for us to take in. But Angie and her crew where brilliant. I have used the branch a few times in the last few years. This was the second one this year. The gentleman Robin who conducted the service for us was also very caring. I cannot fault them at all it was done with a lot of care and respect for us and the departed. Melissa Barnett my sister was buried on the 16th September 2026 a fine day. We had a Tigger theme funeral for her and a wake with Tiggers everywhere. Thank you Co-op for all you did for the family.
16 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Shirley, I firstly just wanted to send you my deepest condolences for your loss 💙 I'm glad to hear the Chatham branch were there for you and could assist in making an incredibly difficult experience a little easier. Thank you for taking the time to leave your kind words
^Mike
Reply from Co-op Funeralcare
We're happy to hear that you found our website easy to use. We appreciate your positive feedback! ^Aidan
Meeting Pauline who was very helpful
Meeting Pauline who was very helpful. We knew already we both wanted the Silver Funeral Plan.
18 September 2026
Unprompted review
Reply from Co-op Funeralcare
Hi David, we're glad to hear our team member was helpful and that we could assist with your plan. Thank you for taking the time to writing a review. ^Aidan
My funeral plan.
I found this experience very satisfying. The hosts were very helpful and made one feel at ease. They were very informative in all the aspects of giving out the information. Well recommended.
15 September 2026
Unprompted review
Reply from Co-op Funeralcare
Dear Mr Hague, thank you for taking the time to share your positive feedback. We are pleased to hear that you found the experience satisfying and that our team made you feel at ease and well-informed. Your kind recommendation is very much appreciated. ^Aidan
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