We are brother and sister and we recently used Co-op Funeralcare on Huddersfield Road, Barnsley for our Mum's funeral. We met with the lovely Danielle there and she fully explained everything in detai... See more
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Review summary
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Joanne from the failsworth co op branch went all out to help us as a family she was very warm helpful understanding she explained everything as we said my partner who had sadly passed away wanted a di... See more
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I bought my plan online and the instructions were quite clear to follow. I could also nominate someone else to receive the information which is good as it lets someone else know that I have a plan in... See more
Company replied
We dealt with Brookfields Funeral care in Shakespeare St, Southport. From the beginning to the end we received the utmost respectful care for my sister, who passed and my family. The empathy and atten... See more
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4.7
Excellent
6k reviews
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Brookfields Funeral Services, best care and attention!
We dealt with Brookfields Funeral care in Shakespeare St, Southport. From the beginning to the end we received the utmost respectful care for my sister, who passed and my family. The empathy and attention to detail from Jules and Debbie and the rest of the staff, was perfect. Even through all the sadness, they were there with cups of tea and advice. Thankyou for everything, you helped my family at our most vulnerable of times.
19 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Amanda, I'm sorry for your loss, and thank you so much for your kind and thoughtful review. I'm glad to hear Jules and Debbie and the rest of the staff at Brookfields Funeralcare were respectful and empathetic while assisting your family during this difficult time 💙 ^Take care, Michelle.
Professional and caring
We met Jake who dealt with us in a very professional and caring way. We were able to see him at a local venue which was convenient and we now feel more confident about our funeral and that our family will be looked after in respect of organising our funeral.
27 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Janet, thank you for taking the time to leave us a review. I'm pleased to hear Jake was professional and caring, and that he made you feel confident that your family and funeral will be well looked after 💙 ^Take care, Michelle.
Steve was very helpful and friendly.
30 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Amanda, I'm so glad to hear you found Steve to be helpful and friendly. Thank you for leaving us a positive review 💙 ^Take care, Michelle.
Very good, then not so good.
No delay on replying to our call. Great staff member (Mudasir) who initially spoke to us and who helped us cancel a current funeral plan for my mother-in-law as we now wanted to book a direct cremation for her.
He then put me through to another department and I spoke to someone else who asked if we had POA for my mother-in-law, which we don't. She then said she could not arrange the direct cremation. She did not, at any point, ask whether we were paying for the funeral and was rather peremptory. We therefore went to Pure Cremation who were happy to arrange our direct cremation plan for my mother-in-law. We did feel, that as we had just spoken to Mudasir, who we could not fault, and who had refunded the original plan money to our account, that there would not have been a problem as she would have had all the details in order to arrange the direct cremation for us. It would appear not.
5 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Gill, thank you for taking the time to leave a review.
I'm pleased to hear that Mudasir provided helpful support and was able to assist you promptly with cancelling your mother-in-law's funeral plan. I'm sorry to hear that your experience was less positive when you were transferred to another member of the team. I can understand how frustrating this must have felt, particularly after your initial conversation had been so helpful. I'm sorry that the service you received at that stage left you feeling disappointed.
Thank you again for your review and for recognising the support Mudasir provided. ^Take care, Becs
Good comprehensive Funeral Plan. Bad overall process
I liked the comprehensive Funeral Plan but disliked the process of purchasing it. Paid for the plan on a Thursday, no automated reply confirming payment. Just mention in the during the purchase process that I would receive the plan in two working days. Feedback email request received the Monday before any acknowledgement from the Co-op! Hard copy of funeral plan received lunch-time post. Nominated representative has still not received promised email!
30 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Martin, thank you for taking the time to leave a review. I'm pleased to hear that you found the funeral plan comprehensive and suitable for your needs. I'm sorry to hear that the purchasing process did not meet your expectations, particularly around the communications you received and the delay in receiving confirmation of your plan.
If you would like to discuss this matter further, please get in touch: www.coop.co.uk/funeralcare/contact-us
^Take care, Becs
Very helpful clear instructions to do…
Very helpful clear instructions to do funeral explained
1 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Anthony, thank you for taking the time to leave us a positive review, we really appreciate it 💙 ^Take care, Michelle.
It was very easy to do online and received documents not long after
It was very easy to do online
28 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi ms. Burke,
We're pleased to hear that you found arranging your funeral plan online easy and that your documents arrived promptly.
Take care, ^Elan
Satisfaction
It was so easy to answer the questions on the on line gold funeral plan. Payments was simple to expedite. I received my official funeral documents within days. Peace of mind to know my funeral arrangements are now securely in place. Thank you.
5 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mr. Payne,
Thank you for taking the time to share your experience.
We're pleased to hear that you found arranging your Gold funeral plan online easy and straightforward. It's great to know that the payment process was simple and that you received your documents quickly.
All the best, ^Elan
The staff at the Bitterne Park funeral…
The staff at the Bitterne Park funeral parlour went out of their way to ensure a very sad day went as smoothly as possible. We as a family cannot thank them enough for the way they conducted themselves and ensured we did not have to worry about a thing.
13 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi there,
We're pleased to hear that the team at our Bitterne Park Branch provided such caring and supportive service during such a difficult time. Knowing that they helped your family feel reassured and able to focus on saying goodbye means a great deal to us.
Take care, ^Elan
Funeral Plan
Never the most sexy experience to arrange a funeral plan but has to be done. Coop advisors Harry and Alison excellent got it all sorted quickly and we're a pleasure to deal with.
31 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Mr. Eastlake,
We understand that arranging a funeral plan is not always an easy conversation, so we're pleased to hear that Harry and Alison made the process feel straightforward and comfortable.
Take care, ^Elan
Professional service
Professional service, well explained funeral plans made them easy to understand. All members of the staff at Burnley were kind, helpful, professional and I felt at ease and did not feel rushed . Bought my funeral plan and can now relax and feel confident that my wishes will be well handled .
30 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi there,
We're pleased to hear that the team at our Burnley Branch provided kind, professional and reassuring support. It’s wonderful to know that your funeral plan was explained clearly and that you felt comfortable taking the time you needed to make your decision.
Take care, ^Elan
The agent was a good communicator and…
The agent was a good communicator and took time to explain the process.
27 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi David,
We're pleased to hear that you found our agent to be a good communicator and that they took the time to explain the process clearly.
Take care, ^Elan
The staff were very kind and helpful
The staff were very kind and efficient, helpful in explaining the plans. Funeral plan choice was good and they took time to understand the requirements of the person to fit the plans on offer.
27 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Joanne,
We're pleased to hear that our team provided kind and helpful support while explaining the funeral plan options available.
Take care, ^Elan
Local company
It took me a long time to decide to buy a funeral plan after following all the bad press recently. So I did quite a bit of research. Coop is a local company, been known for years so I decided to go with them. I made myself a member which cost £1 but got me a £50 reduction on the price. The cost was mid range of the firms I had checked. I filled all the details in online.It was very easy to do. I could have had a personal service. My plan arrived back in five days. My plan showed all my needs met. My loved ones kept informed. The icing on the cake??? Just a bit less cash for the taxman to get his hands on
4 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi May,
Thank you for taking the time to share such detailed feedback.
We're pleased to hear that after careful consideration and research, you felt confident choosing Co-op Funeralcare. It's great to know that you found the online process easy to complete and that your plan met your needs and expectations.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Very difficult to set up a meeting to…
Very difficult to set up a meeting to discuss funeral plan, but once we did which took about 2 months and chasing phone calls it was very straightforward
12 June 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Tracey, thank you for taking the time to leave a review.
I'm pleased to hear that, once your meeting was arranged, you found setting up your funeral plan straightforward. However, I'm sorry to hear that it took so long to arrange the appointment and that you had to make follow-up calls. I can understand how frustrating that must have been. Thank you for sharing your feedback.
^Take care, Simon
Local and easy to get the Plan that…
Local and easy to get the Plan that works for the Wife and I.
1 August 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Phil, Thank you for taking the time to leave us a review.
We're pleased to hear that you found the process easy and were able to arrange a plan that works well for both you and your wife.
Take care, ^Elan
A lovely warm reception
A lovely warm reception, Harry explained everything and helped make our choices. Would recommend.
28 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Loraine,
Thank you for your kind review.
We're delighted to hear you received such a warm welcome and that Harry helped explain everything clearly while supporting you with your choices. We really appreciate your recommendation.
Take care, ^Elan
Everything was explained
Everything was explained well, and made sure we understood options as we went by Harry
28 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Adam,
Thank you for taking the time to leave us a review.
We're pleased to hear that everything was explained clearly by Harry and that you felt supported throughout the process. It's important to us that everyone understands their options before making a decision.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
The gentleman I spoke to
The gentleman I spoke to was very helpful and informative.
My husband and I has already agreed end which funeral plan we wanted so everything was sorted for us both in just over an hour. We got emails about our plans later the same afternoon but are still waiting for our full documents
28 July 2026
Unprompted review
Reply from Co-op Funeralcare
Hi Gillian, thank you for taking the time to leave a review. I'm pleased to hear that, once your meeting was arranged, you found the process of setting up your funeral plan straightforward. I'm sorry to hear that it took so long to arrange the appointment and that you had to make follow-up calls. I can understand how frustrating that must have been.
Funeral plan documents typically take 7-10 days to arrive by post. If you haven't received yours, please get in touch and we'll be happy to help: www.coop.co.uk/funeralcare/contact-us
^Take care, Simon
Reply from Co-op Funeralcare
Hi Ms. Morrison,
We're delighted to hear that you found the process easy and simple.
Take care, ^Elan
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