From the first moment I rang the bell at the Hoylake Co-Operative Funeralcare premises in Hoylake Wirral to appoint them to handle my late husband's cremation I felt comfortable and cared for. His wis... See more
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We cannot thank CO-OP Funeralcare, Peacehaven enough for their care, support and compassion they provided to our family at the incredibly difficult and heartbreaking time when our father passed away in July.
From our first appointment with Sharon Bashford and Jane we felt comfortable and safe in their hands. They were kind, caring, compassionate and professional. Nothing was ever too much trouble for them.
Their attention to detail was exemplary. It comforted us to see that our fathers passing was treated with the highest dignity and respect and care that he deserved.
On the day of the actual funeral all the staff involved were exemplary.
Thank you from the bottom of our hearts for helping us through such a difficult time.
From
Jane, Tracy and Doreen

Reply from Co-op Funeralcare
The funeral planner made me feel relaxed from the start, Pauline went through the process and explained exactly what was on the plan, plus a bit more.

Reply from Co-op Funeralcare
I was able to add a nominated person and add to my wishes with ease.

Reply from Co-op Funeralcare
Quick and easy to do, received plan in post in next few days. Lady who assisted me on the phone was extremely knowledgeable and empathetic. Great client service.

Reply from Co-op Funeralcare
Service provided was professional, helpful and courteous as I have always found Co-op legal services to be.
Staff member was knowledgeable,polite and used plain English when explaining the different funeral plans the co-op offers.
Many thanks

Reply from Co-op Funeralcare
It was so lovely. Donna explained everything to us about what we would like and how it would all happen. From taken care of us to looking after our family. Couldn't fault anything.
Thank you all.

Reply from Co-op Funeralcare
Hi Am only 82 not planning on going yet, will save my kids a lot of money when i do.
Thanks David.

Reply from Co-op Funeralcare
Very easy and straightforward to understand. The price was what I had expected.
All good.

Reply from Co-op Funeralcare
I went to discuss a funeral plan for myself today and found the staff at my local branch of Co-op Funeral care to be very compassionate, professional, understanding and helpful.
After a few Data collection and identification questions they went through the different types of funeral plans and prices including pay plans.
Discussing funerals is stressful enough generally but when your discussing your own its gives added stress but the staff were very reassuring and supportive in helping me to come to a decision.

Reply from Co-op Funeralcare
very polite and explained everything plainly not rushed

Reply from Co-op Funeralcare
I have used their services before and the team have always been kind ,thoughtful and very helpful.
This time I arranged a plan for myself and as a well regarded company knew my plan would be safe and met my needs. Thank you.

Reply from Co-op Funeralcare
All matters were dealt with

Reply from Co-op Funeralcare
Daniel who I spoke to regarding arranging my funeral was clear, concise, helpful and really knew what he was doing. It wasn’t a morbid process, but a very friendly chat and he helped me enormously throughout the process.

Reply from Co-op Funeralcare
Joanne from the west Derby department was very kind and supportive explained everything to myself and my mum made us very relaxed in a situation like this would highly recommend and thank you again x

Reply from Co-op Funeralcare
The lovely lady we spoke to was absolutley amazing , she was understanding , easy to talk to and she made myself and partner feel at ease . My partner has a stammer and she made him feel so comfortable that he did not stammer , we were happy with the products that you were seeling and my partner and i got the plans that best suited us , everyone at the funneral home were lovely , i would buy plans there again , thank you to the coop for being professional and curteous to our needs .

Reply from Co-op Funeralcare
Had a conversation with Carole at Poplar Crisp Street office
We booked a time and date and we walked through the options.
Happy with my choice of the Gold standard
Also pleased as a Coop party member(I stood in the Local Elections as Labour Party and Coop candidate) I got a discount on plan

Reply from Co-op Funeralcare
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