The representative was excellent but getting through was a nightmare. I was given two number choices but when pressing my choice I was told that it didn’t exist Very Confusing
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product is very good, but at present I’ve not had to make a claim. I would have given it a 5 start apart from your renewal costs, for the second year in a row I’ve declined the renewal because th... See more
Company replied
Easy to apply and do medical screening before your quote. One of the cheapest quotes for basically the same as other insures. Would definately recommend, will even post your documents if need be. Very... See more
Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more
Company details
- #109 of 136 best companies in Insurance company
- #52 of 69 best companies in Car and Motor Insurance Agency
- #33 of 44 best companies in Home Insurance Agency
- #51 of 51 best companies in Life Insurance Agency
- #19 of 32 best companies in Pet Insurance Company
- #60 of 67 best companies in Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
4k reviews
Asks customers to review
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Best price out of five quotes
Best price out of five quotes. Simple, online and instant confirmation of cover.
Excellent!
15 July 2026
Brilliant they were very helpful and…
Brilliant they were very helpful and resolved my issue within minutes
Thank you
15 July 2026
Easy to follow instructions
15 July 2026
First time using coop for travel…
First time using coop for travel insurance,
Good price & cover
15 July 2026
very good service got what I needed…
very good service got what I needed straight away stress free very happy with the service thank you
12 July 2026
Easy to do…
Had no problem with organising travel insurance done and dusted in 7 minutes thank you 🙏 😊
13 July 2026
Straight forward application not to…
Straight forward application not to many questions to answer .price was fair
14 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was able to get my car insurance very…
I was able to get my car insurance very quickly.
16 July 2026
Unprompted review
Reply from Co-op Insurance
Hi Alistair
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Leanne
Mum passed away - they cancelled buildings insurance with a few hours notice - Disgusting
My Mum passed away and I am next of kin and was dealing with funeral arrangements etc. I phoned them as the buildings insurance had been with them for many years. I explained that she had passed away and I wanted to ensure the insurance was ok. They immediately said that the underwriters they were using would not insure an unoccupied property and it would be cancelled from midnight that day. I then had to spend valuable time finding a suitable insurer in the middle of everything else.
Co op used to be ethical until they sold this business to an American Company in 2020. Do not be fooled into thinking this is the old Co-op, they are just using the name as part of the deal. Disgusting service, only interested in profits!!
Contents insurance was with Saga and they just continued it as they appreciated the situation.
15 July 2026
Unprompted review
Reply from Co-op Insurance
Hi Paul
Thanks for taking the time to leave us your review. We're sorry to hear your mother has passed away. I can see we tried to update the occupancy to unoccupied which was a decline with the underwriter and a new quote was offered to you. Unfortunately not every underwriter covers unoccupied properties, we will call you to discuss your concerns further.
Kind regards
Leanne
It was easy site to use,
13 July 2026
Lots of expensive admin fees
Lots of expensive admin fees! I tried to add a temporary named driver but the fees made it unfeesable. I switched vehicles and they bumped up the Premium way more then they competitors. Thats not problem, however when I wanted to switch insurers there fees were about £80 so i would lose money by switching .I then forgot to cancel the auto renewal so they charged me and extra £35 even though I am well within the cooling off period. I cant comment on the cover as never had to make a claim but I imagine there is a victim fee of £100
14 July 2026
Unprompted review
No problems and easy to to pay for.
12 July 2026
I did the transaction online so didn’t…
I did the transaction online so didn’t speak to anyone.
11 July 2026
excellent thankyou emma
7 July 2026
Unprompted review
It was so quick & easy to do
It was so quick & easy to do & more to the point it came in lower than most for costs. I welcomed the discount as I am a coop card holder. In this economic climate it was refreshing to get that too. Thanks
11 July 2026
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