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Co-op Insurance Reviews 

4,633
•
TrustScore 4.5 out of 5

4.4

Insurance company
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Review summary

Created with AI, based on recent reviews

Evaluating 1,175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and the highly user-friendly online platform, which makes obtaining a new policy quick, simple, and entirely straightforward. People also highlight the exceptionally helpful and polite staff who provide clear guidance, reassurance, and compassionate support during phone calls. However, some reviewers were not happy with the renewal process, noting steep price increases and expensive quotes received by existing customers. A few other people also felt that navigating the digital system could be clunky, alongside experiencing long waiting times when trying to reach support by phone.

What people talk about most

Price

People report positive experiences with price, frequently highlighting that policies are available at a very... See more

Service

Users describe positive interactions with service, highlighting that the support team on the telephone is... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy the website is... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising friendly and helpful call... See more

Staff

Consumers find staff to be positive, highlighting that telephone agents are extremely helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... See more

Company replied

Rated 5 out of 5 stars

My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... See more

Rated 5 out of 5 stars

The Co-op I feel has always been a a good company for many, many years. I bought the multi trip , couples, travel insurance - it was an extremely good price compared to other companies.... See more

Rated 5 out of 5 stars

Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more

Company replied

Company details

  1. Insurance company
  2. also in
  3. Car and Motor Insurance Agency
  4. Home Insurance Agency
  5. Life Insurance Agency
  6. Pet Insurance Company
  7. Travel Insurance Company

About Co-op Insurance

Written by the company

Protecting what matters most

Co-op Insurance has been protecting what matters most to people for over 150 years.

We see insurance as an opportunity to make a positive difference all over the UK.

We offer a wide variety of insurance including:

Supporting communities, it’s what we do

We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.

Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.

Our Co-op values

Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.

We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.

Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.

With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.4

All reviews

(4,633)

1,119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Efficient and compassionate

Though the website/claiming online is a bit clunky and could be improved we are very satisfied with the insurance and handling of ongoing claims which has been very efficient, timely and fuss-free. Cancellation due to the sad passing of our dog was handled smoothly and with compassion.

4 October 2026
Unprompted review
Rated 3 out of 5 stars

It was easy to get my insurance but one…

It was easy to get my insurance but one problem I couldn’t print my documents it just wouldn’t accept my password which is was right. I did phone up and spoke to a friendly man who is sending the documents out by post

1 October 2026
Co-op Insurance logo

Reply from Co-op Insurance

Good afternoon Louise,

Thank you for taking the time to share your feedback with us. I am sorry to hear that you experienced difficulties accessing your policy documents.

I have resent the documents to you, and they should arrive within the next 20 minutes. To open them, please use your postcode as the password, entered in lowercase and without any spaces.

In the meantime, provided you have your policy number and our 24-hour emergency assistance telephone number, you will have the key information required should you need support whilst travelling. Our team will be available to assist you whenever required.

I apologise for any inconvenience this may have caused. If there is anything further we can help you with, please do not hesitate to contact us again.

Kind regards,
Reece
Co-op Travel Insurance

Rated 5 out of 5 stars

We have been using the Coop travel for three years

We have been using the Coop travel insurance for a few years and can honestly say they are the most competitive especially good for us as elderly customers, The service team on the telephone are extremely helpful. I had a health problem which a lovely young man called Luke who assisted me to get insurance today as I was travelling in two days it was such a relief and I am so very grateful.

10 October 2026
Unprompted review
Rated 5 out of 5 stars

Phone renewal for house and home…

Phone renewal for house and home insurance for online policy.
Phone answered promptly. Mohammed was calm and clear when going through policy details, especially explaining new credit providers for directdebit.

8 October 2026
Unprompted review

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