Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more
For some unknown reason my automatic renewal didn't work so rang policy renewal helpline spoke to a really helpful person named sigir ? Might of spelt his name wrong sorry. Really quick to sort out w... See more
Company replied
Went with Co op travel insurance as I've been a member for many years even got my funeral sorted with them. Done it online it was quick and easy no hassle at all 5 minutes and I was covered definitely... See more
Company details
- #110 of 139 best companies in Insurance company
- #49 of 67 best companies in Car and Motor Insurance Agency
- #32 of 44 best companies in Home Insurance Agency
- #53 of 54 best companies in Life Insurance Agency
- #20 of 32 best companies in Pet Insurance Company
- #59 of 68 best companies in Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
4k reviews
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Straightforward to access and search…
Straightforward to access and search for quotations. After reviewing and comparing quotes CoOp was by far the cheapest and provided the cover I needed.
16 July 2026
Reply from Co-op Insurance
Hi
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you found the process straightforward and the price quoted was competitive. Thanks for your positive feedback.
Kind regards
Leanne
Revised contents cover for my 96 year…
Revised contents cover for my 96 year old mother who needed premium reduced. Very helpful person (Niki I think) who answered and help us achieve that.
18 July 2026
Unprompted review
Reply from Co-op Insurance
Hi Martin
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback!
Kind regards
Leanne
Best price out of five quotes
Best price out of five quotes. Simple, online and instant confirmation of cover.
Excellent!
15 July 2026
Brilliant they were very helpful and…
Brilliant they were very helpful and resolved my issue within minutes
Thank you
15 July 2026
Easy to follow instructions
15 July 2026
First time using coop for travel…
First time using coop for travel insurance,
Good price & cover
15 July 2026
very good service got what I needed…
very good service got what I needed straight away stress free very happy with the service thank you
12 July 2026
Easy to do…
Had no problem with organising travel insurance done and dusted in 7 minutes thank you 🙏 😊
13 July 2026
Straight forward application not to…
Straight forward application not to many questions to answer .price was fair
14 July 2026
I was able to get my car insurance very…
I was able to get my car insurance very quickly.
16 July 2026
Unprompted review
Reply from Co-op Insurance
Hi Alistair
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Leanne
Mum passed away - they cancelled buildings insurance with a few hours notice - Disgusting
My Mum passed away and I am next of kin and was dealing with funeral arrangements etc. I phoned them as the buildings insurance had been with them for many years. I explained that she had passed away and I wanted to ensure the insurance was ok. They immediately said that the underwriters they were using would not insure an unoccupied property and it would be cancelled from midnight that day. I then had to spend valuable time finding a suitable insurer in the middle of everything else.
Co op used to be ethical until they sold this business to an American Company in 2020. Do not be fooled into thinking this is the old Co-op, they are just using the name as part of the deal. Disgusting service, only interested in profits!!
Contents insurance was with Saga and they just continued it as they appreciated the situation.
15 July 2026
Unprompted review
Reply from Co-op Insurance
Hi Paul
Thanks for taking the time to leave us your review. We're sorry to hear your mother has passed away. I can see we tried to update the occupancy to unoccupied which was a decline with the underwriter and a new quote was offered to you. Unfortunately not every underwriter covers unoccupied properties, we will call you to discuss your concerns further.
Kind regards
Leanne
Reply from Co-op Insurance
Hi Sandra
Thanks for taking the time to leave us a 5 star review! It's great to hear you're happy with the service provided by Robina. I will pass on your lovely comments.
Kind regards
Leanne
It was easy site to use,
13 July 2026
Lots of expensive admin fees
Lots of expensive admin fees! I tried to add a temporary named driver but the fees made it unfeesable. I switched vehicles and they bumped up the Premium way more then they competitors. Thats not problem, however when I wanted to switch insurers there fees were about £80 so i would lose money by switching .I then forgot to cancel the auto renewal so they charged me and extra £35 even though I am well within the cooling off period. I cant comment on the cover as never had to make a claim but I imagine there is a victim fee of £100
14 July 2026
Unprompted review
Reply from Co-op Insurance
Good afternoon Grace
Thank you for taking the time to share your feedback. We're very sorry to hear you're unhappy with the admin fees that were charged. We have passed your details across to the relevant team, who will be in contact with you to discuss your concerns further.
Kind regards
Aysha
Reply from Co-op Insurance
Hi Dawn
Thank you for leaving us a good review. We look forward to serving you again in the future and continuing to provide you with excellent service.
Kind regards
Aysha
No problems and easy to to pay for.
12 July 2026
I did the transaction online so didn’t…
I did the transaction online so didn’t speak to anyone.
11 July 2026
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