Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
For some unknown reason my automatic renewal didn't work so rang policy renewal helpline spoke to a really helpful person named sigir ? Might of spelt his name wrong sorry. Really quick to sort out w... See more
Company replied
Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more
Very easy to complete the form online except in picking Spain as a destination the form required a destination. The city or district of Alicante was not on the drop-down list so picked one of the loca... See more
Company replied
Company details
- #109 of 138 best companies in Insurance company
- #49 of 67 best companies in Car and Motor Insurance Agency
- #32 of 44 best companies in Home Insurance Agency
- #53 of 54 best companies in Life Insurance Agency
- #20 of 32 best companies in Pet Insurance Company
- #59 of 68 best companies in Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
4k reviews
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I was able to get my car insurance very…
I was able to get my car insurance very quickly.
16 July 2026
Unprompted review
Reply from Co-op Insurance
Hi Alistair
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Leanne
Mum passed away - they cancelled buildings insurance with a few hours notice - Disgusting
My Mum passed away and I am next of kin and was dealing with funeral arrangements etc. I phoned them as the buildings insurance had been with them for many years. I explained that she had passed away and I wanted to ensure the insurance was ok. They immediately said that the underwriters they were using would not insure an unoccupied property and it would be cancelled from midnight that day. I then had to spend valuable time finding a suitable insurer in the middle of everything else.
Co op used to be ethical until they sold this business to an American Company in 2020. Do not be fooled into thinking this is the old Co-op, they are just using the name as part of the deal. Disgusting service, only interested in profits!!
Contents insurance was with Saga and they just continued it as they appreciated the situation.
15 July 2026
Unprompted review
Reply from Co-op Insurance
Hi Paul
Thanks for taking the time to leave us your review. We're sorry to hear your mother has passed away. I can see we tried to update the occupancy to unoccupied which was a decline with the underwriter and a new quote was offered to you. Unfortunately not every underwriter covers unoccupied properties, we will call you to discuss your concerns further.
Kind regards
Leanne
Reply from Co-op Insurance
Hi Sandra
Thanks for taking the time to leave us a 5 star review! It's great to hear you're happy with the service provided by Robina. I will pass on your lovely comments.
Kind regards
Leanne
It was easy site to use,
13 July 2026
Lots of expensive admin fees
Lots of expensive admin fees! I tried to add a temporary named driver but the fees made it unfeesable. I switched vehicles and they bumped up the Premium way more then they competitors. Thats not problem, however when I wanted to switch insurers there fees were about £80 so i would lose money by switching .I then forgot to cancel the auto renewal so they charged me and extra £35 even though I am well within the cooling off period. I cant comment on the cover as never had to make a claim but I imagine there is a victim fee of £100
14 July 2026
Unprompted review
Reply from Co-op Insurance
Good afternoon Grace
Thank you for taking the time to share your feedback. We're very sorry to hear you're unhappy with the admin fees that were charged. We have passed your details across to the relevant team, who will be in contact with you to discuss your concerns further.
Kind regards
Aysha
Reply from Co-op Insurance
Hi Dawn
Thank you for leaving us a good review. We look forward to serving you again in the future and continuing to provide you with excellent service.
Kind regards
Aysha
No problems and easy to to pay for.
12 July 2026
I did the transaction online so didn’t…
I did the transaction online so didn’t speak to anyone.
11 July 2026
excellent thankyou emma
7 July 2026
Unprompted review
Reply from Co-op Insurance
Hi Neil
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided by Emma. Thanks for insuring with us.
Kind regards
Leanne
It was so quick & easy to do
It was so quick & easy to do & more to the point it came in lower than most for costs. I welcomed the discount as I am a coop card holder. In this economic climate it was refreshing to get that too. Thanks
11 July 2026
Easy to navigate
Easy to navigate, all information given to ensure that correct information is given.
Quote was instant, and competitive with other companies.
9 July 2026
Super quick to get a quote
Super quick to get a quote, good competitive price!! Not a lot of questions to answer very simple and easy
10 July 2026
Forms straight forward to fill in and…
Forms straight forward to fill in and the price was the best from other holiday insurance companies. Bonus is as a member I was given a discount.
9 July 2026
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