Co-op Insurance Reviews 4,110

The product is very good, but at present I’ve not had to make a claim. I would have given it a 5 start apart from your renewal costs, for the second year in a row I’ve declined the renewal because th... See more

The Co-op is, in my opinion, one of the most trustworthy UK companies. I have home, car, and travel policies with them. My only complaint is that having had to make a travel insurance claim; the proce... See more

My telephone call with the staff member was helpful and polite. What I found very frustrating was the amount of information being read out, very quickly, from a script. I feel that I can read all this... See more

As an elderly lady holiday insurance can be expensive. I thought Co op was a fair price for the range of cover. I would recommend it to friends.

Having searched high and low for travel insurance for undiagnosed conditions and also being on a waiting list Co op made the whole process by phone so easy compared to so many other companies. Don't... See more

Applied for travel insurance online.I went ahead with the quote which I thought was reasonable (added advantage I am a coop member so received a discount). I forget a health condition so rang to add.... See more

This came about because Co-Op were offering a 10% discount on travel insurance. Quotation process was excellent particularly on health issues. It was easy to study the benefits with the added reassur... See more

With my then current pet insurance provider putting up the price substantially despite no claim being made I thought I'd look elsewhere. The Co-op insurance was very competitive. Unfortunately the si... See more

Easy to complete the online forms. The info regards what each package offers was easy to view, comprehensive and assisted in making a decision for my needs. Good comparable prices especially if you ar... See more

Their reputation succeeds them. A great company that obviously puts its customers first. No hassle car insurance renewal process, offered me a significant decrease in price from last year, why would I... See more

We bought travel insurance, the price quoted was fair in comparison. Good 45 day trip offer, others have reduced theirs to 35. The girl who served us was quick, very knowledgeable & also very pleasant... See more

I'm a regular shopper at our nearest Co-op , and as I have a Co-op card I decided to look for Travel insurance, I shopped around first and found that Co-op Travel insurance worked out the cheapest o... See more

Very clear and easy form to fill in, it didn't require me to know the exact date the flat I rent was constructed, etc. One minor negative was that when I tried to click back to my original quote throu... See more

I already have my home insurance with the Coop and that was a good experience and value for money, so seeing as I don't have any issues then, I decided that when the time came l would also look into p... See more

Clear, easy to navigate website. Competitive prices, I'm hoping they don't climb rapidly with pet's age like a certain well known policy provider does.

Very easy to get a quote and I thought the price was good and certainly much cheaper than another quote I got. Clear as to what the travel insurance covered and optional extras explained in detail. Ov... See more

My new policy proposal received well before the due date and at a fully acceptable cost. The renewal cost less than last year. Lots of online documentation to read ,covering all aspects of the pol... See more

My renewal premium more than doubled without warning, increasing from £950 to over £2,200 per year. I only discovered this several months into the policy. When I questioned the increase, I was tol... See more

It seemed straightforward to see the options set out and then to make a decision. Let's hope no claim is ever needed - cannot be wholly objective without going through that phase too.

Switched pet insurance in November 2025 and unfortunately had to make a claim for an immune condition. This insurance has been amazing and paid in full on two occasions. I felt awful putting a claim... See more

I telephoned on 10.2 to ask why my NCD had been reduced from 11 to 9 years on my renewal and was appalled by the way the virtual security dealt with my call when I was eventually told I would be trans... See more

If you want piece of mind insure your assets with a reputable company! Co-op Insurance will look after you when you need them. Competitive rates, excellent customer service and easy to navigate websit... See more

I have used Co-op car insurance for more years than I can remember. They have always provided a first class service - from arranging insurance to dealing with claims.

What an Great experience! The vet and insurance team sorted out the claim with no hassle and much quicker than I expected!! Would well recommend. Thank Co-Op

In preparation for a trip I contacted the Co-op team regarding my travel insurance policy. They had an easy to find phone number and their customer service email actually provided an instant response.... See more

Very easy to take out a new Pet Insurance policy with the Co-Op. I had a query before I took the insurance and spoke to a member of the team who was very helpful & knowledgeable. Due to this, I took o... See more

I got equivalent cover as I previously had with another company for just over half of the renewal price. Not had to claim but shouldn't be a problem with it being Co-Op

It was quick easy and by far the cheapest cruise travel insurance. It didn’t seem to load against existing medical conditions and age

The website was easy to navigate for a non-tech person. Information was easily available, laid out clearly. And very good price for the cover that was offered, the best that I had found. Very impresse... See more

I was very impressed with the process of setting up my travel insurance with the co-op. It was very easy and quick and because I have a card , I was able to get a discount. I would definitely recommen... See more

They don’t pay out on Travel Insurance. I took out Travel Insurance with Co Op Insurance , checking that it covered situations where I had to cancel my holiday. Co Op assured me that the policy would... See more

I always use Co-Op for my travel insurance - the options are selected through a series of questions and the final options are easy to understand. The process takes about 10-15 mins to complete, you pa... See more

Easy to arrange travel insurance. Value for money, I didn't need to make any claims on my insurance, but it gave me peace of mind knowing that I had it and was covered.

Purchased this travel.insurance last summer , so went for it again for those years trip . Sorted out so quickly and a better price than.last year with the upgrade to gold too. Thankyou coop

Always seems so easy to do Business with no matter which department you are dealing with . Very precise and deliverable products

I forgot I was a member of the co-op came up on my phone about travel insurance. Went on had a look got the insurance their and then all over and done in 5 mins .Great work co-op

You made it very easy for me to navigate as I'm not good hopefully we can work together thank you

So meticulous in taking down details of changes. Husband died last year so living alone + responder was sensitive to my new circumstances which was excellent.

It was great to speak with a human who was able to clearly explain things and answer any questons. Great service, good value cover.

Rip off, had pet insurance for few years increased my premium for over £10 a month, no claims made in policy year and when checked as if I would just be a new customer for quote it was £20 cheaper tha... See more

Great customer service all enquiries answered quick and easy to renew. Would recomend to family and friends.

I had to call to get some of the information about my home amended, and it was very straightforward and the agent was very helpful.

Co-op insurance is simple to apply, reasonable quotes, affordable and great customer service. I recommend this insurance to all. I will definitely search for their other policies.

My first claim for my 6 year old pug. Everything was easy, my vets practice was able to put the claim in. Everting was easy. The communication was excellent and I was kept informed at all stages. Clai... See more

How can you be advertising travel insurance with any medical condition and yet after years of being with you, you turned me down. This is a very misleading advert and you should not be advertising thi... See more

The amount of time that it took to sort out the insurance and the lack of alternative quotes. The large increase in the excess and the premium which appears to be unique to the company involved. The... See more

Very friendly and helpful staff. Easy to contact them by phone. They double check with you what your car insurance policy involves, cost, etc.

I am absolutely appalled with co op car insurance. I'm a caretaker on a residential estate in Feltham middx. I have an 84yr old man here, co op accused him of having a car accident and cancelled his c... See more

Been insured with them 1 year but when I phone up tell me I’m not insured with them even though I have policy and proof I’ve paid insurance with them. Also say I’ve had an accident in the car when... See more

A low score because I had a very frustrating experience trying to correct a start date on a new policy. I had made an error on when my policy should start when changing from another company. I couldn’... See more

Just taken out insurance so can’t say how policy stands up to its claims. But policy documentation clearly states you can remove automatic renewal at any time but this is false and can only be removed... See more

Very easy to use their website and they had good prices and benefits for their travel insurance.

Cover looks good. Competitive price. To get your documents you are forced to create an account . (Never a good sign) But even when an account is created there are no downloadable documents... See more