The representative was excellent but getting through was a nightmare. I was given two number choices but when pressing my choice I was told that it didn’t exist Very Confusing
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The product is very good, but at present I’ve not had to make a claim. I would have given it a 5 start apart from your renewal costs, for the second year in a row I’ve declined the renewal because th... See more
Company replied
Easy to apply and do medical screening before your quote. One of the cheapest quotes for basically the same as other insures. Would definately recommend, will even post your documents if need be. Very... See more
Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more
Company replied
Company details
- #109 of 137 best companies in Insurance company
- #50 of 68 best companies in Car and Motor Insurance Agency
- #32 of 44 best companies in Home Insurance Agency
- #52 of 53 best companies in Life Insurance Agency
- #19 of 32 best companies in Pet Insurance Company
- #59 of 68 best companies in Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
4k reviews
Asks customers to review
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Professional attitude .
We weren’t sure about some aspects of our home insurance renewal, Emma guided us in a clear, polite and helpful way. Excellent service.
22 July 2026
Unprompted review
Reply from Co-op Insurance
Hi Chris
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided by Emma. Thanks for your positive feedback.
Kind regards
Leanne
Easy to renew and price has lowered.
22 July 2026
Unprompted review
Reply from Co-op Insurance
Hi
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided and the quote offered is competitive. Thanks for insuring with us.
Kind regards
Leanne
Very efficient and useful
18 July 2026
Reply from Co-op Insurance
Hi
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Kind regards
Leanne
Talking to adviser very helpful and…
Talking to adviser very helpful and understanding.A pleasure to speak to somebody very informative
21 July 2026
Unprompted review
Reply from Co-op Insurance
Hi Michael
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Kind regards
Leanne
Customer service
Spoke to a very helpful customer advisor who provided excellent advice and was very reassuring .
He listened to my concerns and reassured me that the cover I took out was appropriate for my needs.
8 July 2026
Unprompted review
Reply from Co-op Insurance
Hi Lesley
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback!
Kind regards
Leanne
Online Travel Policy
Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person.
Then made some slight changes over the phone, answered the phone promptly and agent very helpful.
So far very pleased but yet to make a claim!!!
18 July 2026
Reply from Co-op Insurance
Hi Kenneth
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided and the price quoted was competitive. Thanks for your positive feedback.
Kind regards
Leanne
Easy to follow instructipns
17 July 2026
Reply from Co-op Insurance
Hi Jacqueline
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you found the process easy to follow. Thanks for your positive feedback.
Kind regards
Leanne
Great deal for a single trip .
Great deal for a single trip for a young 69 years of age , looking forward to my holiday in August with my Co-Op travel insurance ,only £19 who can ask for a better deal.
17 July 2026
Reply from Co-op Insurance
Hi Sandra
Thanks for taking the time to leave us a 5 star review! We're pleased to hear the price quoted was competitive. Thanks for your positive feedback and enjoy your trip!
Kind regards
Leanne
Quick easy access effortless
Quick easy access effortless, few clicks and secured the cover docs transferred to email for future reference!
16 July 2026
Reply from Co-op Insurance
Hi Paul
Thanks for taking the time to leave us a positive review! We're pleased to hear you found the process simple. Thanks for insuring with us!
Kind regards
Leanne
Straightforward to access and search…
Straightforward to access and search for quotations. After reviewing and comparing quotes CoOp was by far the cheapest and provided the cover I needed.
16 July 2026
Reply from Co-op Insurance
Hi
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you found the process straightforward and the price quoted was competitive. Thanks for your positive feedback.
Kind regards
Leanne
Revised contents cover for my 96 year…
Revised contents cover for my 96 year old mother who needed premium reduced. Very helpful person (Niki I think) who answered and help us achieve that.
18 July 2026
Unprompted review
Reply from Co-op Insurance
Hi Martin
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback!
Kind regards
Leanne
Best price out of five quotes
Best price out of five quotes. Simple, online and instant confirmation of cover.
Excellent!
15 July 2026
Brilliant they were very helpful and…
Brilliant they were very helpful and resolved my issue within minutes
Thank you
15 July 2026
Easy to follow instructions
15 July 2026
First time using coop for travel…
First time using coop for travel insurance,
Good price & cover
15 July 2026
very good service got what I needed…
very good service got what I needed straight away stress free very happy with the service thank you
12 July 2026
Easy to do…
Had no problem with organising travel insurance done and dusted in 7 minutes thank you 🙏 😊
13 July 2026
Straight forward application not to…
Straight forward application not to many questions to answer .price was fair
14 July 2026
I was able to get my car insurance very…
I was able to get my car insurance very quickly.
16 July 2026
Unprompted review
Reply from Co-op Insurance
Hi Alistair
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Leanne
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