Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more
For some unknown reason my automatic renewal didn't work so rang policy renewal helpline spoke to a really helpful person named sigir ? Might of spelt his name wrong sorry. Really quick to sort out w... See more
Company replied
Went with Co op travel insurance as I've been a member for many years even got my funeral sorted with them. Done it online it was quick and easy no hassle at all 5 minutes and I was covered definitely... See more
Company details
- #111 of 141 best companies in Insurance company
- #49 of 67 best companies in Car and Motor Insurance Agency
- #32 of 44 best companies in Home Insurance Agency
- #53 of 54 best companies in Life Insurance Agency
- #20 of 32 best companies in Pet Insurance Company
- #60 of 69 best companies in Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
4k reviews
Asks customers to review
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Very competitive prices and it helps if…
Very competitive prices and it helps if you're a member I will be coming back next year if they stay competitive
7 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Difficult
Difficult to contact, to deal with to obtain information from. Tedious, problematical and excessively time consuming.
20 June 2026
Unprompted review
Reply from Co-op Insurance
Hi
Thanks for taking the time to leave us your review. We're sorry to hear you found the process difficult and time consuming. We will be in touch to discuss your concerns further.
Kind regards
Leanne
Helpful advisor
Helpful advisor, but automatic response before that was broken.
10 July 2026
Unprompted review
Great service
The system of getting me to an agent so efficient. The agent was excellent and very polite. Great service.
10 July 2026
Unprompted review
Reply from Co-op Insurance
Hi Trevor
Thank you for leaving us a good review. It is great to hear of how our agent supported you when you called. We look forward to serving you again in the future.
Kind regards
Aysha
Very easy to understand.
8 July 2026
Easy to use web site
7 July 2026
Massive quote to change car or £50 cancellation fee
Having held a full, clean driving licence for over 35 years, and no accidents in over 7 years (last one was a non fault), the quote for my 64 plate car in October 25 was very competitive at around £270 for the year. However, when I contacted them to change my vehicle to a 19 plate car (similar spec) in June 26, the current underwriter would not quote and the 'cheapest' one came back at £1700!!!! No thanks = a £50 cancellation fee. Wondering if this is a ploy to charge fees rather than change policies. Got a new policy with another very well known company for £300.
24 June 2026
Unprompted review
Reply from Co-op Insurance
Good evening Louise
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
Sometimes when a change is requested to your policy, the amended details can be declined due to the underwriting criteria set by the insurer providing your cover. Where this happens we do look at alternative options such as providing you with a new quote though a different insurer from our panel of underwriters. We understand having to pay a cancellation fee in this situation can be disappointing, and we have passed your details across to the relevant team, who will be in contact with you to discuss your concerns further.
Kind regards
Aysha
All good no fuss
5 July 2026
Extremely straightforward to arrange
Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞
Good old Co op came to my rescue! Reliability, reasonable quote, what's not to love!! Can't recommend enough!! Thank you x
7 July 2026
Very easy to apply well explained goid…
Very easy to apply well explained goid service all the way through.
Thank you
26 March 2026
Connected eventually
The representative was excellent but getting through was a nightmare. I was given two number choices but when pressing my choice I was told that it didn’t exist
Very Confusing
6 July 2026
Unprompted review
I spoke to a lovely lady named Georgia…
I spoke to a lovely lady named Georgia and she helped me to renew my household insurance
6 July 2026
Unprompted review
Reply from Co-op Insurance
Hi Pam
Thank you for your kind words, it’s great to hear you had a good experience when speaking to our colleague Giorgia.
We look forward to serving you again in the future and continuing to provide you with excellent service.
Kind regards
Aysha
Go experience, pleased with the outcome.
I was reluctant to get my travel insurance online.
The experience was easy to negotiate. I asked the Bot some questions which put my mind at rest.
Therefore I accepted the offer. I’m very pleased.
Thank you x
4 July 2026
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