Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person. Then made some slight changes over the pho... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely straightforward to arrange my renters content insurance,no jargon couldn't believe my luck!!! Compared to comparison sites which in my view is a total nightmare 😞 Good old Co op came to m... See more
For some unknown reason my automatic renewal didn't work so rang policy renewal helpline spoke to a really helpful person named sigir ? Might of spelt his name wrong sorry. Really quick to sort out w... See more
Company replied
Went with Co op travel insurance as I've been a member for many years even got my funeral sorted with them. Done it online it was quick and easy no hassle at all 5 minutes and I was covered definitely... See more
Company details
- #111 of 141 best companies in Insurance company
- #49 of 67 best companies in Car and Motor Insurance Agency
- #32 of 44 best companies in Home Insurance Agency
- #53 of 54 best companies in Life Insurance Agency
- #20 of 32 best companies in Pet Insurance Company
- #60 of 69 best companies in Travel Insurance Company
About Co-op Insurance
Written by the company
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contact info
United Kingdom
- coop.co.uk/insurance
4.4
Excellent
4k reviews
Asks customers to review
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Easy to navigate and complete the form
Easy to navigate and complete the form. Questions were clearly worded.
2 July 2026
So easy to use.
1 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The user interface was quite clunky
The user interface was quite clunky, and when I went to get some vital information, I returned to find that I had been logged out and all my previous entries had been lost - not something I expect in 2026. 2FA codes supposedly sent did not arrive. Eventually, however, I ended up with more insurance for significantly less annual premium, so my perseverance did pay off. The acid test, though, is how well or not they deal with any claim in future: not something this review can capture.
3 July 2026
Unprompted review
Reply from Co-op Insurance
Hello
Thanks for taking the time to leave us your review. We're sorry to hear you was experiencing issues and I'm glad to hear this has now been resolved. Thanks for insuring with us!
Kind regards
Leanne
Straightforward
Straightforward, easy to set up the policy, cheaper than my previous company
16 June 2026
Reply from Co-op Insurance
We're so glad to hear that setting up your policy was straightforward and that our pricing is competitive. Thank you for your kind words!
The website was so easy
The website was so easy . No unnecessary questions. Just insurance and nothing else. And so cheap? One third of the price of the post office. I’m very, very happy.
30 June 2026
Very helpful and gave excellent sirvice
1 July 2026
Unprompted review
Reply from Co-op Insurance
Hi Reg
Thank you for leaving us a review. We're really pleased we could provide you with the service you were looking for. We'd be happy to help again anytime.
Kind regards
Aysha
Great customer service
Had to make a small change to the policy and the process was very easy annd efficient, the admin fee was also waved which was greatly appreciated. Very friendly service.
29 June 2026
Cancelled auto-renewal...got charged TWICE!
I got a reminder for the renewal of my Co-op car insurance policy but had a better offer elsewhere. So I logged into my Co-op account and clicked to turn off auto renewal and all seamed well. Later that week I got a meassage saying my policy had been renewed against my wishes and upon checking my bank account saw that not only was there a pending full payment for the unwanted policy but there were TWO pending payments, they charged me TWICE!
I contacted customer services who said they would cancel the policy and sort it all out, unfortunately the first payment has now cleared the second is still pending.
Second call claims I should be refunded once BOTH payments have cleared but it could take up to 14 days!!!
What a shambles, be careful it you try to leave Co-op Insurance they may take unauthorised payments from you.
23 June 2026
Unprompted review
Reply from Co-op Insurance
Hi Rob
Thanks for taking the time to leave us your review. I'm sorry to hear your policy was renewed in error and two payments have been taken from your bank account. I have passed your details over to the relevant team who will be in touch to discuss your concerns further.
Kind regards
Leanne
Simple straight forward insurance at a…
Simple straight forward insurance at a reasonable price....no fuss no gimmicks many thanks!
28 June 2026
Not suitable for someone of my age
Not suitable for someone of my age
Total nightmare
Everything was okay until I was timed out while I was reading the policy details and T and C which took quite a long time when you consider how many pages there are. I don’t suppose many people actually do read them.I retrieved the quote but couldn’t get back to where I was so went to chat box didn’t understand what I wanted so put me through to an advisor. I wanted to make sure I had completed the request to the end. He asked me silly questions so I in the end I said I guess I’ll just have to pay it now. I clicked on the proceed to payment but the screen didn’t come up. I then went back to retrieve my details again and got to the proceed to payment again and a screen I hadn’t seen before popped up and I was able to make payment. By this time I was totally fed up and distressed. I am 76 years old but still have my faculties hence my comments
29 June 2026
Unprompted review
Reply from Co-op Insurance
Good afternoon Janet
Thank you for taking the time to share your feedback. I am sorry to hear that you experienced difficulties when trying to purchase your policy online and that the process caused you distress. We appreciate that our customers have different preferences and needs when interacting with us. While many customers choose to set up their policy online, others may prefer to call us and speak to an agent if the online method is not suitable. For this reason, we continue to offer support through our UK contact centre where customers can speak directly with a member of our team who can guide them through the process.
Your comments regarding the online experience have been noted and will be shared with the relevant team for consideration as we continually review and work to improve our customer experience. Should you wish to arrange future insurance, you are more than welcome to give our customer service team a call who will be happy to assist you over the telephone.
Kind regards
Aysha
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