I am still waiting for my purchase. And I have not received updates about any shipping. But I go back and look at the order it says it's still in process.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delivery was slow and outside of the window ordered. Once eventually dispatched, the item was received within 3 days. Because the item was lot dispatched until around 10 days after my order being... See more
Amazing product for the new iPad Pro 11inch. Was not on their site but they provided good communication and delivery option for UK. Thanks! I think the charging gap can be increased to provide e... See more
Company replied
I needed a telescopic table-top stand to put my iPad at face level whilst painting from photos. After due research (there are several similar ones to choose from) I opted for this stand as it comes fr... See more
Company details
Written by the company
Our mission is to extend the life of tablets by providing quality protective cases at fair prices. We emphasize functionality in our product line so that tablet owners can use devices in more ways and more places – whether on the beach, in the car, outdoors, at home or in the office. At Cooper Cases, we make customer satisfaction our #1 goal, attending to individual customer needs as quickly as possible. Our hands-on approach is based on delivering satisfaction to all clients.
Contact info
1968 S. Coast Hwy, Suite 1260, 92651, Laguna Beach, United States
- +1 224 204 2112
- hello@coopercases.com
- coopercases.com
3.0
Average
436 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I purchased a Cooper keyboard case for my 8" tablet, and loved the product, but then one of the keys stopped working. After trying to fix the problems on my own without success, I contacted customer support. They were immediately helpful and proactive. They took detailed information about the problem, and promptly sent me a replacement, which I am now using without any issues. All in all a positive experience, would definitely recommend!
8 September 2021
Unprompted review
Reply from Cooper Cases
Hello Rebekah,
Yey! We are so delighted to receive such feedback from you.
It's the customer like you who made our business successful. This is one of the reasons why we still exist because people like you trust our products and services.
We look forward to having business with you again. Have a wonderful day!
Have a great day, and stay safe!
Best regards,
Rafhael
Tablet2Cases
My request for help with my product was dealt within an hour!
My request for help with my product was answered very quickly. I was able to connect to Bluetooth immediately
6 September 2021
Unprompted review
Reply from Cooper Cases
Hi Sandra.
I really appreciate you taking the time to leave us amazing feedback and for sharing your experience with everyone.
Nothing that keeps us up more than thinking about we can offer our customer’s the best experience.
We are so happy to know that your overall experience with us was Amazing and was able to connect your keyboard case to our satisfaction.
We look forward to having business with you again. Have a wonderful day!
Have a great day, and stay safe!
Rafhael
Tablet2Cases
Keyboard issues 😑
I purchased the back lit case with keyboard and 2 letters were not working I contacted the support group and I have to say it was a real pleasure dealing and corresponding with them they act promptly and very professionally and within a week I received a new case .I highly recommend them to anyone..thankyou guys
25 August 2021
Unprompted review
Reply from Cooper Cases
Hi Celine,
I truly appreciate your feedback.
As your peace of mind is our top priority, we want to make sure that you get what you paid for, and we are so delighted to know that you're satisfied with the replacement keyboard case.
Please do not hesitate to get in touch if you have any further questions.
Best regards,
Rafhael
Tablet2Cases
The keyboard was a little difficult to…
The keyboard was a little difficult to set up, but their customer service was great in walking me through it. Works fine now. Unfortunately can’t take a photo while it’s in the case and the stand was bent but still works well.
21 July 2021
Unprompted review
Reply from Cooper Cases
Hi Donna,
Thank you for giving us fair feedback despite your difficulties in setting up the keyboard.
As your peace of mind is our top priority, it is our obligation to walk you through the keyboard function and setup. I am happy that the instructions I provided were able to resolve the problem. We truly appreciate your time in sharing your experience with us.
If you have any further questions, please do not hesitate to get in touch.
Best regards,
Rafhael
Customer Support Specialist
Cooper Cases
I ordered a Cooper Touchpad Executive…
I ordered a Cooper Touchpad Executive for my Dell Venue 8 Pro. This keyboard and the pouch that holds it are terrific. I had a little trouble connection to my tablet but I E-Mailed them and I couldn't believe it. They got back to me in about 1.5 hours. No one does that. You cannot go wrong with these people!
15 July 2021
Unprompted review
Reply from Cooper Cases
Hello Ralph! We are incredibly grateful that you took the time out to leave us this note. I am glad that you enjoy your Cooper Touchpad Executive that takes the frustration out of drafting text and keeps the screen smudge-free thanks to its fully functional touchpad. Our company values put customer satisfaction as a top priority and we are committed to our customers. We look forward to serving you again. -Tablet2Cases Team-
Reply from Cooper Cases
Hello Karmen! Thank you for your feedback. We are glad that you are satisfied with your Cooper Dynamo Rugged Kids Play Case. The Dynamo has a comforting foam casing that acts as a barrier between your child’s wild exploration and you have heart attack. If you have any further questions, please let us know. -Tablet2Cases Team-
Very good quality cover
Very good quality cover. I picked up the Executive folio with backlit keyboard for my Fire HD 10 tablet. It allows me to use the tablet like a laptop and is very portable; taking it on trips.
29 June 2021
Unprompted review
Reply from Cooper Cases
Hello,
Thank you for giving us amazing feedback and for sharing this with everyone.
We are delighted to know that through our keyboard case, we made your work easier and convenient. This means a lot to us.
We look forward to having business with you again soon!
Have a wonderful day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
Cooper Cases
I have experienced the best customer…
I have experienced the best customer service in the world.
21 June 2021
Reply from Cooper Cases
Hello Lee! We thank you for sharing your great experience with everyone! It means a lot to us. If you have any further questions, please do not hesitate to get in touch. -Tablet2Cases Team-
Bought Cooper executive case keyboard…
Bought Cooper executive case keyboard with mouse as a blue tooth accessory for kindle 8 tablet.Initially had trouble connecting to tablet, got frustrated and reached out to manufacturers phone and got a recording and a promise to call back, still no call but I also sent email and got a useful response and it contained the solution and better instructions. I am pleased with the product and customer service.Also suggest improving six language instructions to include Fn and c buttons to improve ease of pairing .I would buy again and am pleased with the experience
17 June 2021
Unprompted review
Reply from Cooper Cases
Hello Tom,
I really appreciate your time in leaving us your amazing feedback. Thank you for sharing your experience with everyone.
This really means a lot to us and will help our company to grow.
Despite these trying times, our shipping partners are doing their best to deliver the package within the timeline. If not because of them, we will not be able to make it.
Again, thank you for giving us a try, and we look forward to having business with you again soon!
Have a wonderful day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
CooperCases
shipping was fast but the package was…
shipping was fast but the package was BEAT UP!!!
no bubble packaging.
The tab key was broken.
I fortunately had another keyboard that I had purchased a couple of years ago from Cooper cases and was able to switch them out.
8 June 2021
Reply from Cooper Cases
Hello Pam,
Thank you for your feedback, and we are sorry to know that the case did not meet your expectations.
Your peace of mind is our top priority. We would like to further assist you with your concern.
We just sent you an email.
Looking forward to your reply.
Best regards,
Gaby Navarro
Customer Experience Specialist
Cooper Cases
I AM VERY PLEASED WITH THIS PRODUCED…
I AM VERY PLEASED WITH THIS PRODUCED NOT EXPECTING A KEYBOARD WITH IT SET IT UP TO BLUE TOOTH AND OF YOU GO GREAT SERVICE TOO .
5 June 2021
Reply from Cooper Cases
Hello Mr. Thorpe,
We are incredibly grateful that you took the time out to leave us this note.
Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful.
Thank you for giving us a try and for sharing your experience with us! We look forward to having business with you again soon.
Best regards,
Rafhael
Customer Support Specialist
Tablet2Cases
Good follow-up
Good follow-up; timely delivery: item in perfect condition in spite of worrisome aspect of the package upon arrival.
29 May 2021
Reply from Cooper Cases
Hello,
We are incredibly grateful that you leave us amazing feedback.
Nothing keeps us up more than thinking about offering our customers the best experience. What really matters to us is that you are happy with the product.
Thank you for choosing us. Our team will be happy to provide any assistance you need regarding the product.
We look forward to having business with you again soon!
Have a wonderful day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
CooperCases
Thought the screen cover was built -in…
Thought the screen cover was built -in as opposed to sliding in yourself. Needed one that cannot be removed by child. Same one can be bought elsewhere for much less.
22 May 2021
Reply from Cooper Cases
Hello Juanita,
Thank you for your feedback, and we are sorry to know that the case did not meet your expectations.
Indeed this rugged case is sturdy and provides protection to your device. However, the information on the website is clear that the screen protector of this case is not built-in.
Your peace of mind is our top priority. We would like to further assist you with your concern.
Kindly send us a direct email to further assist you. Looking forward to your email.
Best regards,
Rafhael
Customer Support Specialist
Tablet2Cases
Exactly what I was looking for! Protection and easy access!
I love this case for my iPad Pro 12.9”, 2nd generation. I have to do a lot of reports at construction sites. I need quick access to my iPad, needed a way to put the iPad away while climbing up ladders. The shoulder strap is exactly what I needed, and the protection is great!
The only thing I’m puzzled about is the extra hand strap that came with it. I have no idea how it’s supposed to attach.
18 April 2021
Reply from Cooper Cases
Hello Judy!
Thank you for giving us superb feedback!
You made the right decision in choosing our product to be your device's protection.
It’s people like you who inspire us to work harder every day.
Again, thank you, and we look forward to having business with you again soon.
Please send us a direct email to provide you more information about how to install the shoulder strap.
Have a great day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
Cooper Cases
This was my second case
This was my second case, the first one served well for several years. Unfortunately, with this second case the iPad holder arrived unglued from the ring holder. This was disappointing, but fixable. This remains the only ringed notebook style for iPad mini that is functional, yet professional looking that I have found at a reasonable price. It would be preferred to have a more conventional ring system in order to to use other add-ins. The shipping was extremely slow, and I am the sure heat during shipping played a part in the iPad holder falling off.
27 March 2021
Reply from Cooper Cases
Hello Chon,
Your feedback really means a lot to us.
First of all, I thank you for being one of our loyal customers. We could not make this far if not because of you.
This saddens me when I know that you are disappointed with your overall experience with the recent order.
I have further checked your order, and I can see that you have opted for standard shipping, which will take 7-14 business days. Our shipping partner (USPS) delivered the package 3 days earlier than the expected date of delivery. This was dispatched on March 8, 2021, and is expected to be delivered last March 26, but they made to deliver the package on March 23.
Your peace of mind is our top priority. I have sent you an email to assist you further with your concern.
Again, we sincerely apologize for this unsatisfaction experience you have had with the case.
I will forward to your reply.
Best regards,
Rafhael
Customer Support Specialist
CooperCases
Bought a Cooper Case with a back lite…
Bought a Cooper Case with a back lite Keyboard and it's great, but the tabs that held the note book in place were too loose.
But Cooper Cases took care of the issue and resolved everything in a very efficient manner.
They sent me a new case which got to me in a day or two.
I now have a case that works perfect .
I will defiantly look to them for future purchases first.
Thank You,
Michael McIntosh
26 March 2021
Reply from Cooper Cases
Hello Michael,
I really appreciate your time providing us amazing feedback!
It is always our goal to provide our customers with great products and services. Plus, your cooperation in resolving this matter is a big help.
Again, thank you for entrusting us, and we look forward to having business with you again soon.
Have a wonderful day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
Cooper Cases
Excellent service and good product
Service and help pre-purchase was terrific. The responses were quick and efficient. I had had Cooper Case before for 3 years and was keen to use again.
The agent I had assistance from was RAF - he was terrific.
The product arrived 1 day early and is well made, well packaged and presented and even if it's not the 'clam-shell' type which I had had previously, and quite a bit bigger and bulkier than my old case, I am sure it will be really good to use.
Jack Silverstone
23 March 2021
Unprompted review
Reply from Cooper Cases
Hello Jack,
Your feedback is superb! 😍
I am thrilled to know how we did a great job providing you amazing customer service.
We always aim to maintain a high level of service we can offer, which we have proven since 2012.
Thank you for giving us a try, and we truly appreciate you!
We look forward to having business with you again soon.
Have a wonderful day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
CooperCases
I gave these stars because the…as above
I gave these stars because the representative advised me to buy a case that doesn’t really feel my needs I cannot take pictures while my tablet is in the case because there is no camera slot for my iPad
20 March 2021
Reply from Cooper Cases
Hello Jennifer,
Thank you for your feedback.
I am sorry if you feel that way. I have checked your order and the email conversations. I can see that the item I have offered you is for a Cooper Touchpad Executive Keyboard, which fits your initial inquiry about a keyboard case that has a magnetic side and a touchpad/mousepad. You did not mention in your initial request that you need a keyboard case with a camera hole on it.
Although I have offered you the item, it does not mean that you will really need to purchase the said item. The decision is still up to you if you would like to proceed with your purchase.
Furthermore, the item I have offered you is for a Cooper touchpad, and you have purchased a Cooper Backlight, which is a different case. The product specification can also be seen on our website, which doesn't have any information that indicates the keyboard case with a camera hole.
Your peace of mind is our top priority. I have sent you an email to give you details for returns and a full refund of your order.
Best regards,
Rafhael
Customer Support Specialist
Cooper Cases
Reply from Cooper Cases
Hello,
We are incredibly grateful that you leave us amazing feedback.
Nothing keeps us up more than thinking about offering our customers the best experience. What really matters to us is that you are happy with the product.
Thank you for giving us a try. Our team will be happy to provide any assistance you need regarding the product.
We look forward to having business with you again soon!
Have a wonderful day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
CooperCases
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.