Cosy Nappers Reviews 251

Absolutely useless company .tried contacting three times. No reply item hasn’t even came the one thing my daughter really wanted for her birthday joke I’m so angry

Placed order in early November and still waiting. Just read a previous review by someone and wanted to say I received the exact same email from Adam, word for word and same dates. This company has gone and so has our money

Not arrived
But did have a response. Not sure what to believe.this was there response.
Good Afternoon,

I hope this message finds you well. We are reaching out to offer an update regarding your recent order.

First and foremost, I want to extend my sincerest apologies for any inconvenience caused by the delay in fulfilling your order. We have encountered an unexpected surge in demand for the product you purchased, which resulted in overselling beyond our available stock.

However, I want to assure you that we are actively working on resolving this issue. More stock is on its way to our warehouse and is expected to arrive shortly. Based on our current estimations, we anticipate having all pending orders dispatched and delivered between the 8th to the 11th of December.

Your satisfaction is of utmost importance to us, and we understand the importance of receiving your order in a timely manner. We are taking every possible measure to expedite this process and ensure that your purchase reaches you as soon as possible.

We deeply appreciate your patience and understanding in this matter. As a gesture of our apology for the delay, we will be including a special free gift for each item ordered as a token of appreciation with your order upon shipment.

Rest assured, we are diligently working to rectify the situation and fulfill your order promptly. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team

Thank you for your continued support and understanding. We genuinely value every customer and look forward to serving you better in the future.

Kind regards,

Adam
Customer Service Manager

Admin | Cosy Nappers

Not delivered
Like others, no delivery, no reply to emails. Going to try and get money back from the bank and contact trading standards to get the website shut down as people will still be buying from them as xmas approaches.

Have had the same experience as many others. Ordered on 22 November. My money has been taken, no sleeping bag delivered, no response to my emails. DON’T Order from this company. Absolute rubbish.

Avoid this company! Scam! I bought 3 sleeping bags mid November and no sign of it. I have sent emails but no one responded and their phone number is also not working. Really disappointing!!! Wish I paid via paypal because no way to claim back my money!

An absolute joke of a “company” assuming they even exist!!! Ordered a sleeping bag and received a shipping notification but nothing ever arrived. Emailed and heard nothing from them. Currently trying to get my money back via my bank. If this review let me give 0 stars I would have but unfortunately I had to give a 1….

Ordered end of November, has not arrived, no response to emails and phone just goes to voicemail. Terrible that someone can do this as a scam. Daughter will be upset and now we are out of pocket. Will report and try and get money back from credit card. Please do not buy from this company.

Ordered on the 27th November 2023 and still not arrived. Sent numerous emails and tried their phone number but it goes straight to voicemail.

Ordered weeks ago. Had nothing! Can’t ring through. And zero replies to emails. Spent £90 for two for Christmas.

Terrible service, 1 email on 27 November, nothing since & no goods. I believe this is a scam

Do not order!!! I have placed an order and not received it!!! No communication! Can’t get through to them!!! Not happy!!! Their site should be shut down!!!

Wish I had read reviews before ordering this much wanted and expensive gift for my daughter. I ordered 23rd Nov, no response to communication from the company via phone or email. Can only assume it’s a scam. Gutted :(

Placed order 27th November 2023 and have not received my order. I have tried to contact them numerous amounts of times and have not had any response. DO NOT USE THIS COMPANY

Trading Standards are investigating this company but need more complaints from victims. Please contact Trading Standards on Citizens Advice consumer helpline: 0808 223 1133

Ordered on November 27th for my daughters birthday next week. No dispatch 10 days later. No response to emails or web form, telephone number doesn't exist. I suspect it is a scam, they have taken my money though. DO NOT USE

This is a scam. I paid £90 for 2 sleeping bags that never arrived. I did not receive a response to my emails and the phone goes straight to voicemail. Have reported it as a scam website. Ripping off families over kids sleeping bags. Absolutely disgusting.

So concerned how I cannot get an answer nt phone. Sent endless emails.
I bought on Black Friday and don’t know when I’ll get them…
So concerned as not contactable

I ordered a cosy napper sleeping bag, it is really very nice but not suitable as I thought for my Granddaughter who is autistic. I want to return it for a refund but can't get a reply from them