Courierpoint.com Reviews 2,182

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Parcel I sent was not received. Courierpoint said it was showing as received on the UPS website. It wasn't received. All CCTV was looked at. Courier point failed to inform UPS of the lost parcel insp... See more

Rated 1 out of 5 stars

Terrible company. My company has used them a lot over the last few months. We hit problems a few months back with a couple of orders getting stuck in transit / lost and their customer service has... See more

Rated 5 out of 5 stars

Used Courier Point to schedule a shipment from the UK to USA, Fed Ex. There was a hiccup in the scheduled pickup, but Courier Point rescheduled. Everything went to schedule and received in record time... See more

Rated 5 out of 5 stars

We had to make an urgent shipment to Iceland DDP (delivered duty paid) and Courierpoint were extremely helpful. It took a little while to sort it out but they helped us through each stage and the deli... See more

Company details

  1. Courier service

Written by the company

Fraud Warning : If you have received an email requesting unsolicited payments please delete it and do not click on any links. This is not from our Company or servers, we do not send out unsolicited emails. Company Profile : We have over 20 years experience providing reliable leading branded domestic and international courier services at discounted rates to businesses and private individuals. We also have some of the best e-commerce integration tools, enabling business automate their shipping quotes, dispatches and tracking needs. Enabling our clients to save time, trouble and money on their delivery needs. All supported by our award winning customer service team. Please get in touch in you have any questions or would like a demo on any of the services. Courierpoint.com


Contact info

2.5

Poor

TrustScore 2.5 out of 5

2k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great

Great service and like that you can select the type of delivery you want and the actual courier.
Very easy to use and get a quote beforehand.

16 December 2020
Rated 2 out of 5 stars

Disappointing.

No problem setting up the order and dropping off the parcels, but on arrival two out of four parcels (rigid plastic tubs with lids) were broken. Fortunately the contents seem ok but I wouldn’t use this service again. DHL were very rough with my stuff to cause this amount of damage. I appreciate the reply but boxes were not suitable for the contents as they needed to be kept dry. The tubs are extremely strong and are often used for delivering powders. The only way they could break would be if they were seriously thrown around inside a van or dropped during loading.

9 December 2020
Courierpoint.com logo

Reply from Courierpoint.com

Dear Becky,

We are truly sorry to hear you were not happy with DHL on this occasion.
Packages sent through courier network travel with a large number of other parcels and to make sure the contents is packed safely, we advise our customers to use rigid carton boxes.

We hope to working with you again in the future and wish you a very happy, warm and cosy Holiday!

Regards,
Courierpoint Team

Rated 5 out of 5 stars

Brilliant

Brilliant! Easy and cost-effective delivery from UK to Canada with Fedex, picked up on Friday and delivered Monday evening. Thank you, I'll be using you again :)

9 December 2020
Rated 4 out of 5 stars

Maybe shorten the pick-up time!

The only thing I was not so happy with is maybe shorten the pick-up time to 3hours and not 8hours, excellent service, nice friendly staff, very competitive price, and different types of delivery services, overall very happy with Courierpoint!

5 December 2020
Rated 5 out of 5 stars

My first experience of couriering a…

My first experience of couriering a parcel from the UK to friends in the US. The collection was literally within 10 minutes of confirming my booking and the courier was incredibly helpful in ensuring I’d got all my paperwork correct. Parcel collected around 11am 1st Dec and delivered to the delighted recipient on 2nd. Excellent service.

4 December 2020
Rated 5 out of 5 stars

Excellent courier service.

This is the second time we have used Courier Point to send a gift parcel to family in Houston Texas. The service on both occasions has been excellent from the day of collection to delivery in Houston.The tracking of the parcel was very good and informative of its progress.The time taken was 6 days including a weekend which we thought was very good.The parcel contained Xmas cards from two families and taking into account the cost of sending cards to the USA the overall cost of sending the parcel was very reasonable. Will have no hesitation of continuing to use Courier Point in the future.

1 December 2020
Rated 5 out of 5 stars

Excellent service

Excellent service! Parcel picked up on Monday delivered safe and sound to Lisbon today! Simply wouldn’t use any other delivery service! Last parcel I posted via Royal Mail took five weeks and the contents damaged, lesson learned. Thank you Courierpoint! 👏👏👏

26 November 2020
Unprompted review
Rated 5 out of 5 stars

One of the best couriers out there

Certainly one of the best couriers, (if not the cheapest) in terms of reliability, speed of delivery; what they are prepared to ship; courtesy and helpfulness of drivers and help line staff. I have used them 6 or so times now and have been completely satisfied each time.

12 November 2020

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