CovaU Energy Reviews 

The experience was great and Grace was really helpful and understanding she, helped me find better offer and sort out my account.
Really happy with her, thank you Grace ☺️

Today I had a really great experience with the CovaU chat support team. I hade inadvertently made an error in my application for a new connection. I contacted the live chat support and the response was super quick! My concerns were sorted out and settled quickly.

The customer service assistant went above and beyond to help resolve which took some time due to third party outages, I was very impressed regarding how I was kept informed along the way and the response time was super fast. Highly reccomend.

My issue was resolved

Had an issue with wanting to change my gas plan with CovaU and Alvin was very patient and polite when the problem was more my end - after some emails we got to the solution with the new plan - and Alvin was very proactive to get the change enabled quickly

Staff are always friendly and helpful and address any concerns. I have never had to wait on hold and am put through to a real person straight away. Best experience of a utilities provider out of any I've been with.

I spoke with Rhitzie this morning. Rhitzie was very helpful as I could not download my account. When I went into the PDFall I saw was pages with a grey background and the tiniest of writing which could not be read. Rhitzie was able to fix this problem for me and she sent me a copy of my latest account which is due on 26 February. I also had to change my credit card details as I have a new credit card. Rhitzie was very kind and very helpful and I was so relieved that she was able to fix my problem and she sent me a new PDF so that I was able to then print out my account. I do hope that I do not have a problem downloading my account in the future. Rhitzie has a lovely clear voice and she speaks so well and clearly. Rhitzie is a bonus to you business. Y

Very patient, helpful and knowledgeable.

Query was dealt with promptly and efficiently

My recent experience with the CovaU contact centre was very positive. I was connected to an operator in less than 30 seconds. After explaining my problem, the issue was checked and resolved. The customer service was polite and professional.

The staff members was very helpful knowledgeable kept informed at all times and is assisting with my issues and I am very satisfied with the outcome

Good, prompt customer service

The young lady has the patience of an angel while helping me

Jennifer Gibson

Very good for the service

Customer service from Noel Fransisco was excellent.

Good service. Thank you

On receiving my last account, there was a note that based on our past usage, we may be able to save $$ by changing plans. Upon phoning CovaU I was given information of a new plan, with feed in tariff & a discount on usage. Good service provided but you need to be proactive in following up if there is a better plan for you.

Fast, easy, helpful :))