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CovaU Energy Reviews 2,085

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TrustScore 5 out of 5

4.8

Electric utility company
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Review summary

Created with AI, based on recent reviews

Evaluating 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's professionalism, helpfulness, and efficiency. Many people appreciate the quick response times and the ease with which their queries are resolved, often in a single call. Consumers also find the pricing attractive, noting that the rates are competitive and often better than other suppliers. However, some customers were dissatisfied with certain aspects, mentioning long hold times and issues with staff. A few people reported being put on hold for extended periods or experiencing background conversations during calls. There were also instances where customers felt the company's pricing became significantly higher after an initial attractive offer, and some encountered difficulties with estimated bills and the disconnection process.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many customers praise the support team for being... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the support team for their... See more

Service

People report positive experiences with service, often highlighting quick and efficient responses, with some... See more

Price

Reviewers highlight positive aspects of price, with many finding CovaU's electricity supply to be economical... See more

Response time

Clients share positive opinions on response times. Many customers praise the quick call pickups, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Calling them right after signing up online. Since I have questions about the welcome bonus. Surprisingly the customer service is nice. Because they are really trying to solve your problem sincerely... See more

Rated 5 out of 5 stars

I recently contacted the call centre regarding an issue with my account, and Opalyn Pangan assisted me. She was prompt, professional, and resolved my query during the first call itself. She clearly... See more

Rated 5 out of 5 stars

Signup Process over the phone was made straightforward by the customer care. Answered my queries regarding the Vic Energy compare prices and Covau prices, and matched the Vic Energy prices without has... See more

Rated 5 out of 5 stars

I had experienced great customer care support from COVAU energy which I was not expecting while I had the connection and that’s not it. They also helped me twice to fix our meter board problems. The... See more

Company details

  1. Electric utility company
  2. Energy supplier
  3. Gas company
  4. Solar Energy Company

About CovaU Energy

Written by the company

Covau Energy

CovaU Energy is a top-rated energy provider in Australia. We provide competitive electricity and gas plans in NSW, VIC, QLD, TAS, ACT, and SA.

What You Can Get
  • Low Rates, More Savings
  • No Lock-in Contract
  • 24/7 Customer Support
  • Rewards from Over 4,500 Business Partners

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 23% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

Progressing with Good Customer Service

CovaU electricity is working well - switched in 2 days. CovaU can improve gas by informing customers that switching takes 30 to 90 days or expedited for $8.80 it takes 3-5 business days. CovaU initially informed me of the fee, not the wait times. After 30 days I phoned CovaU, who gladly waived the fee to expedite, informing me of the times.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Beware Covau which should be called…

Beware Covau which should be called Covid, will sweet talk you into signing with them and then ask you for a five star feedback. Zero stars is where it should be rated. Absolute rats that will fleece your bank account in the blink of an eye. There are cheaper energy providers out there. Shop around.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick and efficient

Quick and efficient. No call centre delays. Increased discount immediately (IE next bill). Thanks for not wasting my time

9 April 2026
Unprompted review
Rated 4 out of 5 stars

Respectful and cooperative

I had an issue with my account and extra charges incorrectly sent to me in a bill, I ranged them on the phone and managed to get things sorted. The support team showed respect, understanding and cooperation which I quite appreciated

8 April 2026
Unprompted review

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