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CovaU Energy Reviews 

2,187
•
TrustScore 5 out of 5

4.8

Electric utility company
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Review summary

Created with AI, based on recent reviews

Looking at 389 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the extremely helpful and professional staff who guide them carefully through account setups and ensure that every interaction remains smooth and pleasant. Consumers consistently appreciate the quick response times and efficient support provided when managing their daily energy needs or switching providers. However, some people mentioned experiencing frustratingly long wait times on the phone before finally reaching customer support representatives for assistance. Others also noted that this energy provider turned out to be quite expensive compared to alternative options available in the market.

What people talk about most

Customer service

Consumers find customer service to be positive, highlighting prompt and efficient support when resolving... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service, noting that processes are fast, concise, and effective.... See more

Response time

Users describe positive interactions with response time, frequently highlighting prompt call pickups, quick... See more

Price

Reviewers mention positive feedback about price, noting that the provider offers competitive rates and lower... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Calling them right after signing up online. Since I have questions about the welcome bonus. Surprisingly the customer service is nice. Because they are really trying to solve your problem sincerely... See more

Rated 5 out of 5 stars

I recently contacted the call centre regarding an issue with my account, and Opalyn Pangan assisted me. She was prompt, professional, and resolved my query during the first call itself. She clearly... See more

Rated 5 out of 5 stars

I had experienced great customer care support from COVAU energy which I was not expecting while I had the connection and that’s not it. They also helped me twice to fix our meter board problems. The... See more

Rated 5 out of 5 stars

After compared my energy bill I have contacted COVA U. I had a great conversation with AU..... Actually he is such a nice gentleman and help me to sort out all of my questions. Also he didn't forgot... See more

Company details

  1. Electric utility company
  2. Energy supplier
  3. Gas company
  4. Solar Energy Company

About CovaU Energy

Written by the company

Covau Energy

CovaU Energy is a top-rated energy provider in Australia. We provide competitive electricity and gas plans in NSW, VIC, QLD, TAS, ACT, and SA.

What You Can Get
  • Low Rates, More Savings
  • No Lock-in Contract
  • 24/7 Customer Support
  • Rewards from Over 4,500 Business Partners

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(2,187)

373 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

I found that the service representative AT COVAU to be helpful and very professional and he answered my query so very happy to continue using them

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy transition to CovaU.

Aushmeare (customer service) was very helpful in connecting me for my gas and electricity and for finding another electricity account for which I could not find the bill. I now have all of my energy bills in the one account. Highly recommend CovaU for ease of connection and Aushmeare for his customer service skills, patience and helpfulness.

5 March 2026
Unprompted review
Rated 4 out of 5 stars

Very pleasant experience

The support person has been very polite and extremely helpful in adding my wife's name as a secondary contact person.
However, I did highlight to him that the website would not allow me to update her contact details myself.
I also informed him that when I contacted CovaU on 1300 689 866, I entered my Account Number and my Mobile Number, but the system tells me that my Mobile Number is not valid (but Aushmeare could confirm that it is correct in your system records).

5 March 2026
Unprompted review

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