CovaU Energy Reviews 

Good and fast customer service. Thank you

CovaU electricity and gas are working well - respectively switched in 2 days and 31 days, the day after my gas billing cycle ended. CovaU can improve by quickly informing gas customers that switching takes 30 to 90 days or expedited for $8.80 it takes 3-5 business days. CovaU initially told me the fee only.

The staff member was friendly, helpful and knowledgeable. Pleasant to deal with

Easy to access and quick process for every aspect in the service. Thanks Covau for your help reduce my gas bill.

Daniel prompt response and to the point, resolving my query at 1st call, courteous and easy to deal with.

Great customer service, mark was very helpful and demonstrated alot of extra care

Grace from the customer service team was incredibly helpful and super friendly on the phone today, assisting me in every way the company could offer.

The CovaU Energy team were all helpful and professional.
My query was addressed and I was satisfied.

Called CovaU Energy on 10/04/2026 regarding price plan change . Spoke with Grace , she was very helpful in her communication , explaning the new plan and making the necessary changes . Many thanks .

Quick and efficient. No call centre delays. Increased discount immediately (IE next bill). Thanks for not wasting my time

I had an issue with my account and extra charges incorrectly sent to me in a bill, I ranged them on the phone and managed to get things sorted. The support team showed respect, understanding and cooperation which I quite appreciated

Jelly was such a pleasure to deal with. I called last week and unfortunately the consultant I spoke to didn’t record my details correctly and nor did they send me the promised follow up email. Due to this I decided to called again today to see if all details had been entered and set up correctly. From the start of the call Jelly was polite and efficient and corrected the other consultants errors and was such a pleasure to deal with. I felt after that phone call that I was in good hands and all my concerns were alleviated! Jelly even gave me her email address so that I can follow up with her one more item before we move house. Such a nice experience to deal with such a caring and courteous young lady. Thank you Jelly for helping me and your wonderful customer service!

I called to enquire about better priced plans and Grace was able to explain the new pricing and switch over immediately. Quick call pickup without being on hold. Thank you!

The customer service rep to whom I chatted in person on the phone was very helpful to me. She told me that an increased discount - from 18% to 25 % - was available to me and, at my request, she said this new discount will apply from my next bill onwards.

I had to call customer service regarding my service and it was great and very helpful.

Very helpful, considerate and understanding

Great customer service. Better rates. Great guy Marlon. Help me understand my bill and work out how much I will be saving on my bill. Thanks.