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CovaU Energy Reviews 

2,187
•
TrustScore 5 out of 5

4.8

Electric utility company
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Review summary

Created with AI, based on recent reviews

Looking at 389 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the extremely helpful and professional staff who guide them carefully through account setups and ensure that every interaction remains smooth and pleasant. Consumers consistently appreciate the quick response times and efficient support provided when managing their daily energy needs or switching providers. However, some people mentioned experiencing frustratingly long wait times on the phone before finally reaching customer support representatives for assistance. Others also noted that this energy provider turned out to be quite expensive compared to alternative options available in the market.

What people talk about most

Customer service

Consumers find customer service to be positive, highlighting prompt and efficient support when resolving... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service, noting that processes are fast, concise, and effective.... See more

Response time

Users describe positive interactions with response time, frequently highlighting prompt call pickups, quick... See more

Price

Reviewers mention positive feedback about price, noting that the provider offers competitive rates and lower... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Calling them right after signing up online. Since I have questions about the welcome bonus. Surprisingly the customer service is nice. Because they are really trying to solve your problem sincerely... See more

Rated 5 out of 5 stars

I recently contacted the call centre regarding an issue with my account, and Opalyn Pangan assisted me. She was prompt, professional, and resolved my query during the first call itself. She clearly... See more

Rated 5 out of 5 stars

I had experienced great customer care support from COVAU energy which I was not expecting while I had the connection and that’s not it. They also helped me twice to fix our meter board problems. The... See more

Rated 5 out of 5 stars

After compared my energy bill I have contacted COVA U. I had a great conversation with AU..... Actually he is such a nice gentleman and help me to sort out all of my questions. Also he didn't forgot... See more

Company details

  1. Electric utility company
  2. Energy supplier
  3. Gas company
  4. Solar Energy Company

About CovaU Energy

Written by the company

Covau Energy

CovaU Energy is a top-rated energy provider in Australia. We provide competitive electricity and gas plans in NSW, VIC, QLD, TAS, ACT, and SA.

What You Can Get
  • Low Rates, More Savings
  • No Lock-in Contract
  • 24/7 Customer Support
  • Rewards from Over 4,500 Business Partners

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,187)

373 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer service

Great customer service by Aushmeare (AN). He was very polite, friendly, helpful and efficient. A good example of excellent customer service!

(SF04964921)

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Thanks

Thanks, it was a pleasant experience to deal with your representative

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Very helpful service from Grace. She was friendly and helped me get onto a better deal. Thanks Grace!

21 March 2026
Unprompted review
Rated 5 out of 5 stars

After four months of trying to get my…

After four months of trying to get my issue resolved with no success today I was answered by an absolute angel who actually listened to my concerns and very quickly resolved my issue. She was extremely professional and showed great customer care. If she is not already head of all your departments with a great bonus awarded I suggest you do. She is a definite asset to your company and should be rewarded as such.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

I had an awesome experience with Covau

I had an awesome experience with Covau, they are very friendly and helpful staff. They attend to resolving any issues straight away. The pricing for electricity supply is truly the most economical and competitive. I'm sticking with them. Recommend this company for electricity supply and pricing

19 March 2026
Unprompted review
Rated 5 out of 5 stars

The Lovely Lady Did a fantastic job for me .

The Lady Did a fantastic job for me .
I am not great with computers and she helped me transfer my accounts to mailing which for me is Way Better .

She also extended my account so as I don’t fall behind until the accounts come . Which I wouldn’t have thought of .

Thankyou so muchI really appreciate your help and time .
Well done ✅

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

Yes indeed - A very positive/fruitful conversation. The two issues at hand were completely resolved.
Both in the same conversation.
I thank the CovaU Energy team with a high 5.
Keep up the excellent customer interaction.

16 March 2026
Unprompted review

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