Covéa Insurance plc Reviews 

Very very helpful and understanding of the situation .

Will was extremely helpful,courteous,knowledgeable and professional throughout the discussion regarding my claim.
Thank you so much for temporarily easing the stress of my accident!

Ashleigh, delivered exceptional customer service, promptly organised the repair of my car, as well as answering questions I had regarding the hire car service. Thank you!

Will went through all the necessary verification questions methodically and efficiently in a non rushed manner. The were a few questions I wanted answered and these were done by Will.

So big shout out to Milli, very switched on and very understanding. Not easy to listen to a grumpy highlander, Milli took me through every step and within 30mins car booked in and hire car in progress, RAC you let yourselves down as well as Enterprise, Milli thank you again.

Their customer service is excellent. Lucy H made the whole process straightforward. Clear explanations and straight to the point, saving me time and effort.

STILL WAITING FOR A REPLY AS PROMISED ⁹After requesting to renew my policy the premium went up £300
After contacting them all theire information given was incorrect they had me listed for a repair they did not do and excess which was no fault leaving me no alternative but to change company .
Scam company

Eve was excellent. It's a very stressful time having an accident and making a claim. Eve was helpful and the system was straightforward. Wish I could buy my insurance direct from Covea in future. Well done.

Good service and approach

Very polite and helpful

Taff was very helpful great communication throughout thanks again Taff

The way she helped me go through the claim process was amazing. She was extremely helpful, professional, and supportive throughout. God bless her!

Absolute shambles! Had a flood in my kitchen, passed about for 6 weeks, had mentioned that I had an issue the year before but hadn’t got insurance involved. And because my policy with them started just January this year, was told they couldn’t do anything as I couldn’t prove to them that the incident only just happened this year! Avoid at all costs!! Actually sent photos of the damage to them and was told that in the pictures it looked like the damage had been done long before my flood! So been paying house insurance for 9 years now! Never once had to use it, but now when I need it they flat out refused to help!! Absolute disgrace!!! Would avoid at all costs!!

Everything explained clearly.Very polite.

Slow to communicate whzt tje contact with me was about but he peresevered and was very friendly

Polite , easy and very quick and supportive

Considerate empathetic. Went through everything carefully and kept me informed every step of the way. My queries were answered. Clear and precise, well done.

Very helpful and highly knowledgeable, providing excellent guidance throughout. It was the best customer service experience.

A very polite, efficient and professional call. Excellent discussion and explanations. All questions answered.
Perfect outcome.

Very helpful and honest. Thank you for your help today Taff.