I placed an order for a jacket, I had to chase the order, two months later a jacket arrived, not the jacket I ordered and of poor quality too! I have written on a number of occasions, never heard bac... See more
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This dress is an absolute showstopper! The moment I put it on, I felt like a million bucks. The unique geometric patterns are so eye - catching and the fit is incredibly flattering. It hugs my curves... See more
The clothes are made from cheap fabric that pulls threads. NOT as shown in advertisements. Feels damp when they arrive. No labels as to what fabric actually is, no washing/care instructions. The... See more
Coveshe: Misleading Online Ads. What I received — pants that were poor quality, synthetic fabric. No tag listing fiber content. Dreadful blurry printing. Their return policy is so difficult that it en... See more
1.8
Poor
163 reviews
No history of asking for reviews
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Hasn’t replied to negative reviews
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Don’t spend a dime
Don’t spend a dime. It’s scam. The worst costumer service and the worst quality.
14 June 2023
Unprompted review
They steal your money
They steal your money! that simple!!!
this is a scam website and you will never ever get your money back even if they don't send your orders! You order stuff, they don't have them in stuck and they will randomly send a few of them items you ordered and keep the money for the stuff they don't have in stuck! and will never ever refund you!!!! Then they delete your account, no link would works, block your email address so they dont have to answer anymore!!! what a joke, that's how they are running a BUSINESS , with stealing money! such a joke .. Seriously don't even think of buying ANYTHING from this website SCAM SCAM SCAM
1 April 2023
Unprompted review
Cancel order and money taken twice
No reply from your side , I want to cancel the order COE3043 , the money was taken twice from my CC and no contact number
11 June 2023
Unprompted review
Bad experience
Bad experience, this is a scam
Paid $89 USD for a bad imitation
Bad quality, bad design and damaged
Product is 100% different to the photos they advertise.
Took 4 weeks or more to arrive
Awful customer service
Do not buy from this seller
10 May 2023
Unprompted review
Reply from Coveshe
Dear customer, I am very sorry for the inconvenience caused to you, but we have the following points to explain:
1. We are a real and legal swimwear women's clothing company, and we have been designing and producing products seriously and sincerely. We can guarantee that our products are of the best quality among products with the same price, but we cannot satisfy everyone, because everyone has different standards for quality.
2. Our products are shipped after quality inspection. We will not sell damaged products. If you receive damaged products, it should be caused by logistics damage to the package during transportation. You can send the picture of damaged products to our after-sales customer service: service@coveshe.com, we will compensate you according to the degree of damage.
3. Our customer service is online for 8-10 hours a day. We can guarantee that there is customer service to solve customer problems every day, and our customer service is professional. You can clearly explain your problems and demands when consulting questions, which can Improve the efficiency of our communication.
We will continue to improve our products and services and look forward to your next visit.
Worst products I’ve ever received from…
Worst products I’ve ever received from a shop. Nothing like the pictures or as described and horrible manufacturing. Don’t waste your time and money. Also the brand was not willing to give me a refund as the product was damaged and nothing as described. Horrible customer service ever and a massive scam.
7 May 2023
Unprompted review
Reply from Coveshe
Dear customers,
There may be a little difference between our products and product pictures, but the similarity will be more than 95%, and we have selected the best fabrics within the price range so that we can make good quality. We have many repeat customers. With legitimate reasons, we have never refused to refund customers. You can send the damaged product pictures to our customer service email, and we will compensate you according to the degree of damage.
Have a nice day.
Poor customer service- slow and soooo…
Poor customer service- slow and soooo unclear.
Website doesn’t tell you what’s in/ out of stock.
Paid for express shipping but no idea as to when it’s arriving. Asked for update - got an email (eventually) saying some items are out of stock but never told me which ones.
Have asked several times for clarification but nothing. Told them I need to cancel any orders not in stock - still no clear answer.
It’s like they don’t read my replies or question just email with updates that have no relevance as there are no clear delivery dates, nor what is being shipped or what is not available.
Can’t comment on the actual items yet…
24 May 2023
Unprompted review
Reply from Coveshe
Dear customer, thank you for your support to us. After verifying the situation with customer service, we reply you as follows:
1. Our customer service is online for 8 hours every day. Maybe due to the time difference, we don't reply to you at the first time when you send emails, but we reply to you within 24 hours every day.
2. In the first email, the customer service told you that a product was out of stock. If you want to cancel it, you can contact the customer service for a refund. All other products are in stock and have been shipped to you. The tracking number has been sent to your email, please check it.
3. As for the delivery date, we can only give you a general time frame as logistics is affected by many factors. We will urge the logistics company to deliver to you as soon as possible every day.
If you are still not satisfied, please contact our customer service again, they will give you the corresponding solution.
Have a nice day
Don’t recommend
Don’t recommend. The items aren’t as nice as pictured. Then when requesting a refund they want to offer you 10% of what you bought it for which is absurd having to pay full price for something you won’t ever use and they won’t let you return it. Never again.
9 May 2023
Unprompted review
Reply from Coveshe
Dear customers, we support returns and refunds within 30 days after receiving the goods, but due to the slow international logistics and the possibility of missing items, we generally recommend customers to keep them, and we can give you partial compensation based on the reasons for your dissatisfaction . If you insist on returning and refunding, we will send you the return address and refund you after receiving the return. If you still have any questions about us, please contact our customer service instructions, thank you very much for your support.
I think this website is a scam which is…
I think this website is a scam which is so not cool. They took my money a week and a half ago and have not given me tracking information at all. I have tried to send messages to the website, write on their FB page (they have FB messenger blocked where you can’t message there?), email and NOTHING but one reply saying the items were not in stock sooooo refund please I asked and silence. I ordered over $100 worth of stuff and I should have looked up the reviews. DO NOT GET SCAMMED
Updated: Something was sent and it looks nothing like the pictures and my whole order wasn’t even sent and they are no refunding.
13 April 2023
Unprompted review
Reply from Coveshe
Dear customers, we are a real and legal women's swimwear company. Currently, our pre-sale products have a production cycle, and it needs to wait. Your order should include this year's pre-sale new products, so we havn't to deliver the goods to you in the first time. If you don't need them anymore, you can contact customer service for a refund, we never said we can't refund. However, we are temporarily unable to refund you for the products that have already been shipped. Please confirm whether you like them and keep them after receiving the products. If you are not satisfied with the products, you can contact our customer service to apply for a refund.
Have a nice day
I can’t even contact you!
I can’t even contact you!! I have been trying to find out where my order is! Can someone please give me their contact details, thank you.
27 April 2023
Unprompted review
This site is a scam
This site is a scam, they do not pay for returns and the items are not what they appear to be in photo. Very cheaply made from china. The sizing chart does not match up.
26 April 2023
Unprompted review
The brand is very different in person…
The brand is very different in person then the website.
The fabric is very poor ,it is not strong and weird on the body . When I send email for refund then suggest me to sell to a friend or family.
This is not professional at all and even if I wanted to return it I would pay to send it back to China , absurd and a liar. DO NOT BUY I HATED AND WASTED MY MONEY 😡
15 April 2023
Unprompted review
Reply from Coveshe
Dear customer, I'm sorry to bring you a bad shopping experience, please believe that we are a serious website for making swimwear, we are definitely not a liar!
In response to the problem you mentioned, we will ask the factory to improve the fabric and upper body effect of the product as soon as possible. Please believe that we will get better and better!
Regarding the refund issue, we have learned about it here. When our customer service replied to you, we did not ask you to sell it to your friends or family members. Considering that returning it will waste more time and money for you, we provide a partial refund and suggest that you give it to someone who needs it. In addition, we will review your order as soon as possible, thank you!
This website keep telling you that…
This website keep telling you that products you ordered are all out of stock but already took you money. Then they offer to find a different product then when you send and talk to them all out of stock. This website is. Scam please dooooo not buy!!!
25 April 2023
Unprompted review
Reply from Coveshe
Dear customer, I think you may have misunderstood our website. Some of our products need to be produced before they can be shipped to you. However, because you are urgent to receive the products, in order to ship to you as soon as possible,our customer service staff let you replace the products in stock, please understand, and do not mislead other customers, thank you!
I didn’t receive my order
I didn’t receive my order. The company is not responding to my emails.
24 April 2023
Unprompted review
Reply from Coveshe
Hello, our customer service team is replying to emails every day. Please check whether the email address you sent is correct. We will reply to your message as soon as possible after receiving the email!
I would give xero if I could
I would give xero if I could, UK buyer, bought swimsuits, 2 weeks in I asked for delivery date as we are going on holiday, told they were out of stock, so I asked for a refund. They offered vouchers, then 2 weeks later they tell me the order has shipped even though I wrote emails every day asking for a full refund and cancel order, Paypal is now stepping in and I think trading standards will be informed as well, We won't be here to accept deliveries of whatever they have chosen to send, Don't waste your money or time chasing refunds, very annoying.
22 April 2023
Unprompted review
Reply from Coveshe
Dear Vetlig Ltd,
This is exclusive customer service for your order. Please accept our sincerely apologize for not providing a satisfactory shopping expereince for you.
We are a small store so we cherish every order. So when you first ask for a refund, We will want to ship to you as quickly as possible, but since all the products you bought are pre-sold and you do not accept exchanges.we contact the factory as quickly as possible to speed up production, hoping to ship it to you as soon as possible.once the production is ready and we have shipped them out at our fastest speed. but as you said ,you want a refund at first,We shouldn't have shipped to you when you asked for a refund,this is our fault at this time, If you still do not want the items any more when they delivered, you can feel free to contact us and we accept returns.
We are constantly improving our customer service level to try to avoid this from happening again. We know that product quality is not the only criterion that customers are willing to buy, professional customer service is also very important.
Your kindly understanding is much more appreciated. If you have any problems, please feel free to contact us by email, we promise to provide a satisfactory solution.
China scam
Clothes in photos will be very different than actual product, that’s basically scamming. Straight to the trash, very bad.
20 April 2023
Unprompted review
The other reviews are spot on - Terrible Products
The other reviews are spot on. This company steals pictures from legit sites, but it's a bait and switch. Quality is terrible and doesn't look at all like the pictures. Avoid at all costs.
9 April 2023
Unprompted review
Avoid buying anything from them
Avoid buying anything from them. They are trying their best to not refund you, I have requested 5 times, they still not giving me a refund. You can also see their reply underneath, they did not send my product 2 items, because I leave a comment ( my rights to review) they just rejected my refund request. This is ridiculous, I have my rights to get my money back as you did not send my product. This reply will be my evidence. See you in court.
31 March 2023
Unprompted review
Reply from Coveshe
Dear customer,Our customer service team will operate refunds based on reasonable reasons,after check again,we found they are going to rufund you, but as you raise a dispute, we can not refund to you.Thanks!
Avoid at all costs
I purchased several swimsuits from this store, and have been met with nothing but objections when I’ve tried to return them. Despite the website stating that returns are possible and that they’d send a pre-paid return label if the items don’t work, they refused to do so and kept offering me discounts to keep the items that I’d like to return. The lack of customer service is extremely disappointing and I will never buy from here again. I’d encourage you to take your business elsewhere.
27 March 2023
Unprompted review
Reply from Coveshe
Hi Emilee,
Thank you for your interests in our products. We are sorry to have not provided a satisfactory shopping experience for you.
We noticed that the items were shipped out on time and it only took about 11 days to reach to you which is within the shipping policy we provided. We accept free returns for quality issue, but for personal reasons, we can not provide prepaid return label. Since it is an international transportation, we paid a lot for fulfillment and we try our best to deliver it at an earlier time so customers will not wait for so long.
If every customers randomly return the packages for personal reasons, we, our small store, may suffer a lot. We are committed to provide high quality products and professional customer service. So we would like to issue some discounts for you to keep the item to reduce your loss.
Every customer is our God, we cherish every purchase and will do our best to protect their legitimate rights and interests. Your kindly understanding will be much more appreciated.
Best regards,
Poor quality and size came S instead of…
Poor quality and size came S instead of L. Very disappointed.
15 March 2023
Unprompted review
Reply from Coveshe
Dear customer, we are so sorry that you got the wrong size in our store, you can contact our customer service for any help.
I have emailed you 5 times regarding a…
I have emailed you 5 times regarding a return. No reply whatsoever from you
24 March 2023
Unprompted review
Reply from Coveshe
Dear customer, we are so sorry to hear that you did not receive any reply from us, we immediately checked the email on the website, but did not find any email from you, can you check if your email has been sent successfully? our Email is service@coveshe.com.
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