COYS RENT A CAR Reviews 

184
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely friendly and professional staff who make the entire pickup process smooth, pleasant, and completely stress-free from start to finish. People also note the very clean, nearly brand-new vehicles available at competitive rates, alongside the fast and reliable airport transfer service provided by the team. Some reviewers were not happy with the recent changes regarding stricter fuel policies and additional driver fees. Consumers mentioned that these unexpected costs or strict fuel level expectations can make the overall rental experience considerably more expensive and frustrating than previously anticipated.

What people talk about most

Service

People report positive experiences with service, highlighting prompt airport collections and stress-free... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Price

Consumers find price to be positive, highlighting competitive rates, transparent bookings, and a total lack... See more

Quality

Reviewers express high satisfaction regarding quality, noting that vehicles are consistently excellent,... See more

Product

Customers had positive experiences with product, consistently highlighting the exceptional quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, so easy, very accommodating. Can’t recommend these guys enough!! First time using these guys, as anyway skeptical but cannot fault them. Lovely people! Will be using them every yea... See more

Company replied

Rated 5 out of 5 stars

English speaking staff all very friendly and professional. Pick ups work well and no delays. Cars are the best ever rented from Alicante airport, super condition and engines suitable for motorway driv... See more

Company replied

Rated 5 out of 5 stars

Very good service, quick pick up from airport. Having used other questionable hire car companies at alicante airport, Coys were brilliant put my mind at ease were very helpful and we had a lovely car.... See more

Company replied

Rated 5 out of 5 stars

First time experience of COYS @ Alicante and everything went smoothly. Friendly & professional service with competitive pricing. We were provided with a virtually new car that was very much appreciate... See more

Company replied


Company details

  1. Car rental company
  2. Car accessories shop

Written by the company

Welcome to Coys Rent a Car! Coys Rent a Car is an independent car hire company based and established in the Spanish town of Torrevieja since 1992. We are not just offering competitive prices, we offer the highest of customer service, easy booking pr...


Contact info

4.8

Excellent

TrustScore 5 out of 5

184 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(184)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Coys is consistently excellent

Coys is consistently excellent. I am a regular customer and I would not hire from anyone else. Booking is easy choice of cars at competitive rates is excellent. Fast pick up from airport to pick up your car and off you go. Staff are always very friendly and helpful.

26 June 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your continued trust and loyalty. It is wonderful to know you keep choosing us and that our team, vehicle selection, and efficient transfers continue to meet your expectations. We look forward to seeing you again soon.

Rated 5 out of 5 stars

This is the second time we rent a car…

This is the second time we rent a car from Coys and the experience is the same as it was. Amazing. They come to pick up us at the airport in 5 minutes. The car was ready and everything was perfect. They gave us 1 free child seat that means a lot as we have 3 kids. As we are coming every year, definitely will rent a car again from them.

9 June 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for choosing us again and for your wonderful feedback. We are delighted everything went smoothly. We look forward to welcoming you back on your next visit.

Rated 5 out of 5 stars

Always reliable

Always reliable and have used them before and will again.
Thanks

21 June 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your continued trust and support. We are delighted to know you can rely on us and look forward to welcoming you again on your next visit.

Rated 5 out of 5 stars

We have been using Coys for 8+years now…

We have been using Coys for 8+years now and have always had good prompt pick ups and drop offs.
Just come back from Alicante July 4th 3 weeks hire.
We had a Corsa automatic very new car good spec.
Coys are easy to book online and always confirm bookings no hidden extras the price I get from email is the price we pay on collection.

16 June 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Hello Paul. Thank you for your incredible loyalty over the years. We truly appreciate your continued support and are delighted that our service, vehicles, and clear pricing have consistently met your expectations. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Happy with all aspects of the hire

Happy with all aspects of the hire. Able to extend our booking quickly and easily.

3 July 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your feedback. We are pleased to hear that everything went smoothly and that extending your rental was simple and convenient. We hope to welcome you again soon.

Rated 5 out of 5 stars

Easy efficient pickup and drop off.

Easy efficient pickup and drop off.
Easy booking
No hidden cost
Good quality cars

3 July 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your feedback. We are delighted you enjoyed a straightforward experience and appreciated our service, vehicles, and transparent pricing. We look forward to welcoming you again.

Rated 5 out of 5 stars

Excellent service

We always use Coys when we can, very easy to use, professional and friendly. Easy pick up and drop off and the cars are always in very good condition, would highly recommend.

26 June 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Hello Angela. Thank you for your continued support and recommendation. We are delighted that our service, vehicles, and team continue to provide the experience you expect. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Great company wouldn’t go anywhere…

Great company wouldn’t go anywhere else, have been ripped of in spain so many times I trust this company and would recommend them to everyone. 😊

4 July 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your wonderful recommendation. We are delighted that our honest and reliable approach has given you confidence in choosing us. We truly appreciate your support and look forward to welcoming you again soon.

Rated 5 out of 5 stars

My 1st choice for car hire at Alicante…

My 1st choice for car hire at Alicante airport. Quality cars at a reasonable price. On line booking quick and easy. You pay for the hire when you collect the car. Full insurance cost not overly expensive. Fuel policy bring back with same amount as when collected. Staff are nice with no hard sell for extras you don't need.

25 June 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your excellent feedback and for making us your first choice for car hire at Alicante Airport. We are delighted you appreciate our simple booking process, quality vehicles, and honest approach. We look forward to welcoming you again on your next visit.

Rated 5 out of 5 stars

The way it should be done

The way it should be done. Perfect once again from coy’s . Pick up 5 minutes after baggage collection and on the road within 20minutes in a very low mileage hire car. Can’t recommend enough.

21 June 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your fantastic feedback and continued support. We are delighted that everything went smoothly and that you enjoyed the efficiency of our service and the quality of your vehicle. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Coys by far the best car hire experince in Europe

Car hire through Coys was the best I have ever experienced in Europe. No tricks, no pressure sales of insurance, no dodgy claims of damage. The car was low mileage, clean and the model I had booked. The collection and delivery to the airport was done within minutes. It took minutes from collection to out of the road. Friendly and efficient. I have tried all other well know franchises in the past - Coys put all of them to shame. The booking was simple and when I had a couple of email queries, they responded fully the same day. Just EXCELLENT!

27 June 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for your outstanding feedback and kind words. We are delighted that our straightforward approach, friendly service, and vehicle standards made your experience so positive. We truly appreciate your recommendation and look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Outstanding 👍🏻

Even though we were delayed by 2hrs and didn’t arrive until after 1am Coys were still there within minutes to collect us.
Both the cars were excellent, smart, new, clean and efficient.
The drop off was just as smooth and the whole process was faultless.
We will be back in a couple of months.
Thank you.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Very good rental company

Very simple and straightforward,new and clean car,fast service,pick up and drop off from airport was as agreed ,even so it was after midnight no waiting time,i sincerely recommend the Coys

22 June 2026
Unprompted review
Rated 5 out of 5 stars

There is a simple reason why we…

There is a simple reason why we continue to use COYS for a car rental service and that is customer care, we have been with them over 5 years and cannot fault the extremely well polished service.
First class and extremely competitive!

19 June 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Dear Mark. Thank you very much for the review and for the trust all the years.

Rated 5 out of 5 stars

Seamless Par hire

Seamless car hire, best company I have ever hired a car from. Pick up at the airport car park, 2 minutes later signed for the car, lovely staff dealing with you and the best of all No hidden extras. Highly recommend COYS

5 June 2026
Unprompted review
COYS RENT A CAR logo

Reply from COYS RENT A CAR

Thank you for the fantastic feedback. We are delighted everything went smoothly and that our team helped make the process quick and straightforward. Your recommendation means a great deal to us, and we look forward to welcoming you again soon.

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