CP Financial Claims Reviews 

325
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team's relentless efforts and professionalism, which led to claims being resolved quickly and efficiently. Many people highlight the excellent service provided, noting how they were kept fully informed and guided through the entire, often complex, process. Reviewers often mention the staff's helpfulness and responsiveness, contributing to an easy and professional experience. Consumers are particularly pleased with successful outcomes, with many receiving refunds and recovering investments they thought were permanently lost, often more quickly than anticipated.

What people talk about most

Claim

Customers had positive experiences with claim, reporting that their claims were resolved quickly and without... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, quick, and easy to... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that customers were consistently... See more

Refund

Reviewers highlight positive aspects of refund, expressing great satisfaction at getting their money back,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you CPFinancial. I have been waiting years as previous company were useless and went into liquidation. CP financial took over and my claim was resolved very quickly and without any hassle or str... See more

Company replied

Rated 5 out of 5 stars

CPF Claims (and in particular - Steve Reeves) went above and beyond in progressing my claim. The process with the FSCS was being deliberately delayed but CPF were relentless and dogged in persisting... See more

Company replied

Rated 5 out of 5 stars

CP Financial claims did an excellent job on this financial loss. They recovered almost the initial investment. During the claim I was kept updated on a regular bases, answered my queries promptly... See more

Company replied

Rated 5 out of 5 stars

I really wasn't sure to expect with my claim, but CP Financial Claims were supportive throughout and kept me fully informed about what was needed to pursue may claim and provided regular updates. My... See more

Company replied


Company details

  1. #42 of 168 best companies in Non-bank financial service
  2. #4 of 12 best companies in Small Claims Assistance Service

Written by the company

Your Financial Services Claims Specialists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

325 reviews

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1-star

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4.9

All reviews

(325)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful, and dealt with everything for me , gave me help when I needed it.

26 October 2023
CP Financial Claims logo

Reply from CP Financial Claims

Hi George,

Thank you for taking the time to leave us a review.

I'm pleased you thought we were 5-star!

Kind regards,
Bethan

Rated 5 out of 5 stars

Fantastic work done

Thank you for all your help and getting me my money back

30 October 2023
CP Financial Claims logo

Reply from CP Financial Claims

Hi Donald,

You are more than welcome, thank you for letting us help!

Thank you for leaving us a great review.

Kind regards,
Bethan

Rated 5 out of 5 stars

Quick and easy & trustworthy

Quick and easy, & trustworthy . From my point of view they do the work as I would not know where to start. Friendly and helpful team that explained what was going on . Pensions and claims are a minefield . The only downside is there is a 20% fee , but I have most of my monies back and they are working on the other claim .

24 October 2023
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Reply from CP Financial Claims

Thank you for taking the time to leave us a review, Andrew!

We appreciate your feedback, and I'm thrilled to hear you were happy with the outcome. 'Friendly and helpful team' is exactly what we love to hear!

All the best,

Bethan

Rated 5 out of 5 stars

Its a 10 out 10 service

Steve and his company took all the stress out of the situation for me , went about their business professionally and got me my compensation in a very swift manner , Very easy to deal with .

20 October 2023
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Reply from CP Financial Claims

Thank you for leaving us a review, Simon!

Steve is grateful for the feedback.

Regards,

Bethan

Rated 5 out of 5 stars

Money

Even though it took three years or so for me to receive my money, I am very happy with the result. Thank you so much for your help for me to receive my money.

19 October 2023
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Reply from CP Financial Claims

Hello Brian,

Thank you for leaving us a review. I'm pleased we we're able to reach a positive outcome in the end, despite it taking some time to get the result.

You're very welcome, we are always happy to help.

Kind regards,

Bethan

Rated 5 out of 5 stars

CP Financial Claims got me compensation.

CP Financial claims managed the whole thing for me, I never had to do anything except sign some papers, I am very pleased with the service they gave me.

2 October 2023
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Reply from CP Financial Claims

Hi Richard,

Thank you for leaving us a great review. I'm pleased to hear the process was simple for you, that is what we aim for!

Wishing you all the best,

Bethan

Rated 5 out of 5 stars

Can’t praise them enough when we were…

Can’t praise them enough when we were going through our worst nightmare. Always happy to talk to us and update us on our claim, keeping us in the loop and hopefully continue to do so.

27 September 2023
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Reply from CP Financial Claims

Thank you for your review. We are proud of our customer service, and feedback like yours shows that it is working!

I'm pleased we were able to get a positive outcome for you.

Kind regards,

Bethan

Rated 4 out of 5 stars

A successful claim

It is difficult to assess fully CP Financial Claims performance as the main issue was the time to achieve a resolution, which was not CP Finance’s problem. However, a successful result was achieved within the financial guidelines. Regular useful updates were provided.

8 September 2023
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Reply from CP Financial Claims

Hi Stuart,

Thank you for leaving us a review. It's difficult when time scales are out of our control, but with perseverance we got there in the end.

Best regards,

Bethan

Rated 5 out of 5 stars

The company kept me updated on the…

The company kept me updated on the progress of my claim which I was so grateful of seeing I could have got nothing.they have worked hard on my behalf to get me a satisfactory outcome.well done and a big big thank you

19 September 2023
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Reply from CP Financial Claims

Hi Stephen,

Thank you for your kind words, we really appreciate it!

Kind regards,

Bethan

Rated 5 out of 5 stars

Great service and positive result

Great service provided by Steve, Bethan and all the team during my claim. They kept in contact with regular updates and I received the positive result I was hoping for when signing up with them.

18 September 2023
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Reply from CP Financial Claims

Thank you for your great review. We really appreciate you taking the time to leave us feedback.

Best regards,

Bethan

Rated 5 out of 5 stars

An excellent service

You took on my case for pension compensation 7 months ago. I was assigned a consultant who kept me updated every step of the way. She was not only very efficient but friendly and nothing was too much trouble for her.
I recived updates both by email and telephone calls which was most welcome as I do not read my emails on a regular basis.
Today I recieved a telephone call informing me that my claim had been settled and the money was in my designated account. Detailed emails had been sent informing me of this but I had not read them as yet, hence the telephone call.
Excellent service from start to finish.
Professional staff with very welcoming manner.
Efficient service.
Highly recommended.

29 August 2023
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Reply from CP Financial Claims

Hi Gill,

Thank you for leaving us such a wonderful review.

We are incredibly pleased we were able to reach a positive outcome for you. Our team will be thrilled to hear that their hardwork pays off! It has been a pleasure to help you throughout the process.

We wish you all the best in the future.

Kind regards,

Bethan

Rated 5 out of 5 stars

Despite the process being delayed a…

Despite the process being delayed a long time with COVID CPFC kept on it and kept me up to date with any developments. I would have given up way sooner if I had had to process the claim myself!!
Always polite and friendly emails and answered my questions promptly.

29 August 2023
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Reply from CP Financial Claims

Hi Elaine,

Thank you for leaving us a 5-star review.

I'm pleased to hear you received great customer service from CPF.

We wish you all the best!

Kind regards,

Bethan

Rated 5 out of 5 stars

Mis-sold Pension Claim

Compensation claim handled effectively and kept informed at each stage in the process.

28 August 2023
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Reply from CP Financial Claims

Hello,

Thank you for leaving us a wonderful 5-star review!

I'm pleased to hear you were happy with our customer service.

Kind regards,

Bethan

Rated 5 out of 5 stars

Unbelievable outcome for me and my…

Unbelievable outcome for me and my claim CP Financial were on it from the start and if felt like all I had to do was fill in my name

Claim paid today

28 August 2023
CP Financial Claims logo

Reply from CP Financial Claims

Hi David,

I'm thrilled to hear that you received a great outcome! That is wonderful news and thank you for leaving us such a fantastic review.

I wish you all the best in the future.

Kind regards,

Bethan

Rated 5 out of 5 stars

It was very easy

It was very easy, just gave them the information and they dealt wimpy claim, a couple more questions and then one day I received my money 👏👏

22 August 2023
CP Financial Claims logo

Reply from CP Financial Claims

Hi Mark,

Thank you for taking the time to leave us a review.

I'm pleased to hear it was an easy process for you with a successful outcome.

All the best,

Bethan

Rated 5 out of 5 stars

Regular communications with progress…

Regular communications with progress over the period of time taken to seetle the case.

21 August 2023
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Reply from CP Financial Claims

Thank you for leaving us a review, Antony.

Your feedback is greatly appreciated by all here at CPF.

Kind regards,
Bethan

Rated 5 out of 5 stars

Pension Claim

This has been a long and drawn out affair - CP Financial Claims hung in there patiently and remained diligent to the end in getting to the verdict reached position and then enabling the funds to be transferred without delay. No fuss, no hype - Very good, much appreciated, thank you.

20 August 2023
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Reply from CP Financial Claims

Hi Jonathan,

Thank you for leaving us a wonder review. We really appreciate you taking the time to write such king words.

You are more than welcome and we want to thank you for trusting us throughout the process.

All the best,

Bethan

Rated 5 out of 5 stars

Pension claim

Well organised claims company got a positive result.

3 August 2023
CP Financial Claims logo

Reply from CP Financial Claims

Hi David,

Thank you for leaving us a 5-star review!

We really appreciate you taking the time to leave us feedback.

Kind regards,
Bethan

Rated 5 out of 5 stars

Lovely easy company to deal with that…

Lovely easy company to deal with that kept me well informed and worked quickly

31 July 2023
CP Financial Claims logo

Reply from CP Financial Claims

Thank you for leaving us a great review!

I'm pleased to hear you were happy with the process and our service.

All the best,

Bethan

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