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Couldn’t ask for better service! Have purchased pokemon items from crazygamer a few times, as we collect as a family. Most recently I hadn't been able to secure the phantasmal flames UPC box or booste... See more
Having left my Christmas shopping to the last minute once again, I found myself in urgent need of a Hello Kitty Tamagotchi. Crazygamer had one in stock, and I think it might literally have been th... See more
Company replied
I'm so impressed with this shop. They went completely above and beyond to make sure everything was perfect. You can tell they actually care about their customers. Also, can we talk about the packaging... See more
Company details
- #120 of 128 best companies in Game Shop
- #70 of 75 best companies in Childrens Toy Store
- #175 of 192 best companies in Electronics store
- #140 of 160 best companies in Gaming services
Written by the company
At Crazygamer, we're your go-to destination for all things gaming, offering swift, complimentary delivery on orders over £100. After a 10-year hiatus, Crazygamer is back and thriving. Our vast selection includes brand-new Pokémon TCG items, individual cards, gaming merchandise, video games, and cutting-edge computing tech. While our computing items ship directly from trusted suppliers, everything else is dispatched with care from our headquarters. Your support and positive reviews fuel our growth as we prepare for our return to the high street. Choose Crazygamer for all your gaming needs. We can't wait to serve you, and we thank you for being part of the Crazygamer community.
Contact info
27 Pinewood Crescent, WN2 2DT, Wigan, United Kingdom
- 07955 036455
- crazygamer.uk
4.0
Great
101 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent company
Excellent company. Two pre-order items were fulfilled, and both arrived in perfect condition on the day of release. I received sufficient email updates throughout the transaction. I would definitely order from Crazygamer again. Thanks
25 July 2025
Fantastic from start to finish
Fantastic from start to finish
Pre ordered Pokemon products and they were delivered exactly when stated, really well packaged with some good pull sprinkle dust on them for good measure :D
Would defo use this site again, thank you!
25 July 2025
Brilliant
Awesome company. Purchasing was easy, communication was great and item was exactly as described, very well packaged and sent fast. Thank you, will definitely buy from them again.
25 July 2025
Sent parcel on day of release in good condition
Sent parcel on day of release and in very good time. not damaged or bent at all either. :)
25 July 2025
Great online store
Great online store. Pre-ordered some Pokemon products through this store. Due to stock issues, they reached out and gave me the option to substitute some items instead. I really appreciate the communication here, a lot of shops would cancel the order instead but these guys went the extra mile. Thanks again, one happy customer!
18 July 2025
Unprompted review
Phenomenal service
Phenomenal service - when informed allocations had been cut, I was told I could swap to a different product, or have a refund.
Stellar communication the whole way through, and definitely one of the smoothest! Will be recommending☺️
14 July 2025
Unprompted review
Very helpful if you have any questions…
Very helpful if you have any questions or problems with your orders,quick service and honest company fair prices on all products.
22 June 2025
SELLING PRODUCTS THEY DO NOT HAVE IN STOCK. 80% OF ORDER REFUNDED
GET YOUR STOCK LEVELS AND INVENTORY CORRECT.
Fed up with placing orders with CRAZY GAMER. Only to be told a few days later that they do not have 80% of items ordered in stock. No discount code..no store credit, no complimentary gift. AVOID AVOID AVOID
29 April 2025
Reply from Crazygamer LTD
We’re sorry you were disappointed — but your review contains a serious factual error that needs correcting.
Your order total was £101.26, and only £29.13 was refunded — not “80%” as claimed. The refunded items were mostly lower-value cards that occasionally sell on eBay, and we had neglected to adjust their stock levels due to how infrequently they're ordered in bulk.
As the sole director and only employee, I work hard to process and pack every order myself. While we aim for 100% accuracy, niche single-card inventory can sometimes fall out of sync — especially when someone orders large multiples we don’t expect to move all at once.
You were refunded promptly for anything unavailable, and the rest of your order was fulfilled without issue. We don’t offer store credit or gifts in cases where a partial refund is all that’s warranted.
All we ask is for feedback to be fair — and factually accurate.
Great service and customer support
Great service and customer support. Made me thoroughly aware of a product issue (customs opening the box and removing the seal) and documented their actions to verify nothing was tampered with. Product arrived swiftly as just as expected.
29 May 2025
Very sensible company
Very sensible company, I was skeptical as I pre-ordered likely before allocation was sorted and they delivered for release day in perfect condition. Highly recommend, excellent communication as well responded to my queries really quickly.
29 March 2025
Great service!
Clear communication when there was an issue with the order, rectified it with speed and efficiency and I'm very satisfied with the service overall.
28 May 2025
They ignore own T&C. AVOID!! If you care about your money
WARNING ⚠️
Don’t listen to the reply just excuses 🥱
Rude support. Unhelpful. As you can see below also making up T&C that aren’t stated on their website, which is a legal requirement. If I knew this I wouldn’t have bought it in the first place.
Does not comply with own T&C on website and then says that they haven’t updated their website when I challenged about it being on the website
27 May 2025
Reply from Crazygamer LTD
This review relates to a return request for sealed Pokémon booster boxes delivered via tracked, signed-for service. The customer missed the delivery attempt and was left a red card by Royal Mail. As a result, the parcel was not collected in time for their intended birthday — something entirely outside our control.
We were then contacted with a demand for a full refund under what the customer described as their “14-day distance selling rights.” However, the Distance Selling Regulations (DSRs) were repealed in 2014. They were replaced by the Consumer Contracts Regulations 2013, which make clear that returns are not an automatic right for sealed goods where tampering could affect authenticity or resale value — as is the case with sealed trading cards.
We apply this policy consistently to protect all our customers from the risk of counterfeit product returns.
This particular request also raised immediate concerns: the customer’s name did not match the name in their email identity, and we were subsequently threatened with a chargeback while they also made it clear they would be keeping the goods. The customer then requested that we travel over 270 miles to inspect the goods in person to reconsider our position — an unreasonable demand by any standard.
The customer also referenced the absence of this policy in our terms and conditions. While it's true our site is undergoing updates following a recent system upgrade — and we are currently reviewing for discrepancies — there is no legal requirement for a retailer to list every consumer regulation in their website terms. This specific case, involving sealed trading cards and potential counterfeit risk, is an edge scenario that most general T&Cs wouldn’t individually itemise.
We operate in full compliance with UK law and maintain fair policies that safeguard genuine customers while protecting our business from potential abuse.
Preorder of a Destined Rivals ETB
Preorder of a Destined Rivals ETB that came on release day and in great condition.
Trustworthy seller!
29 March 2025
Crazygamer.uk 👍👍👍👍👍
They have a great selection of Pokemon cards for sale on the website. I was fortunate enough to find the ones I was looking for. My order was shipped very quickly. All cards were very well packaged and arrived in fantastic condition. I would definitely order from Crazygamer.uk again 👍
9 May 2025
5 stars
I ordered some Pokémon cards and a few items turned out to be out of stock. The company handled the situation incredibly professionally—reaching out promptly and offering to swap the unavailable cards for others I wanted. The communication was clear and courteous, and the replacement process was quick and hassle-free. I’m really impressed with their customer service and how smoothly everything was resolved. Highly recommend and will definitely order again!
2 May 2025
Super fast shipping
Super fast shipping. Item arrived in perfect condition. Would order from again.
27 April 2025
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