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Couldn’t ask for better service! Have purchased pokemon items from crazygamer a few times, as we collect as a family. Most recently I hadn't been able to secure the phantasmal flames UPC box or booste... See more
Having left my Christmas shopping to the last minute once again, I found myself in urgent need of a Hello Kitty Tamagotchi. Crazygamer had one in stock, and I think it might literally have been th... See more
Company replied
I'm so impressed with this shop. They went completely above and beyond to make sure everything was perfect. You can tell they actually care about their customers. Also, can we talk about the packaging... See more
Company details
- #120 of 128 best companies in Game Shop
- #70 of 75 best companies in Childrens Toy Store
- #175 of 192 best companies in Electronics store
- #140 of 160 best companies in Gaming services
Written by the company
At Crazygamer, we're your go-to destination for all things gaming, offering swift, complimentary delivery on orders over £100. After a 10-year hiatus, Crazygamer is back and thriving. Our vast selection includes brand-new Pokémon TCG items, individual cards, gaming merchandise, video games, and cutting-edge computing tech. While our computing items ship directly from trusted suppliers, everything else is dispatched with care from our headquarters. Your support and positive reviews fuel our growth as we prepare for our return to the high street. Choose Crazygamer for all your gaming needs. We can't wait to serve you, and we thank you for being part of the Crazygamer community.
Contact info
27 Pinewood Crescent, WN2 2DT, Wigan, United Kingdom
- 07955 036455
- crazygamer.uk
4.0
Great
101 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
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Brilliant from start to finished…
Brilliant from start to finished received iteam next day can not fault them definitely will be using them again
25 April 2025
1st time (pre-order) here, and the last time for sure!
Update: I am now a "banned account" with CrazyGamer - for leaving this review I guess.
I made a pre-order of couple of cases of Pokemon booster boxes and, 3 ETB's in total, and checked a few days later that they were okay with the amount ordered. Swift reply saying yes.
Kept my £2k pre-order monies for more than 7 weeks before sending an e-mail "telling me off" for ordering too much and that was the reason they wouldn't fulfil ANY PART OF my order.
Monies are now returned after a 6 to 7 week interest-free loan to them.
If they set a limit amount you can buy? No problem.
If don't set a limit but notified me had ordered too much, when I very quickly checked if they were okay with order amount - No Problem.
If they accepted order, without taking funds, and then cancelled it once they received their much lower allocation of product - again, no problems!
Accepting my order, taking the monies, confirmed still accepting my order a few days later when I asked them if it was okay, keeping my money for 6 to 7 weeks, finding out their allocations and then telling me off for ordering too much before I finally get my money back (10 days after this!)? Just all around garbage customer service.
Fully understand the wish to put the boxes in the hands of collectors but they could have done this in many different ways without holding my monies for so long.
10 January 2025
Unprompted review
Reply from Crazygamer LTD
I am sorry you are upset that you will not be receiving 12 booster boxes and 3 elite trainer boxes. We was told our expected allocation figure and sold just 50% of the expected allocation figure. When you first phoned inquiring about this order you will recall I stated I was glad you rang us because that saved us having to reach out to you and advise you that your order was ridiculously large in comparison to a regular player/collectors order. I advised you that I would be cancelling the order should allocations force our hand, you accepted that as fair. Fast forward a few weeks and we get informed we are receiving just 18 booster boxes. There is no way to please everyone when there isnt enough stock to provide to everyone who has ordered. By cancelling your order we was able to ensure the items made it into customers hands at retail price. I can only assume you purchased these for resale. I requested that you "kindly refrain from purchasing case quantities in the future as we are a retailer not wholesaler and would prefer to have 12 customers than 1"
After leaving us this review we took the decision that you should not be allowed to purchase from ourselves again. We try our hardest to provide a great service here at CrazyGamer and it is a shame that a reseller has chosen to try and damage our reputation with some extremely stretched truths.
No problems. Thumbs up.
Got my items in great condition. Well packaged and fast delivery. Would recommend.
25 January 2025
Paul the legend
What a site! Very fast to reply if something went wrong also such a nice guy that’s a 5star already! One of my orders is already here in 1day that’s a plus to, Can’t wait for my others to come.
24 January 2025
Arrived quickly and was kept up to date…
Arrived quickly and was kept up to date via email by the seller. Really good service all round.
23 January 2025
Outstanding
Exceptional customer service & on time delivery - highly recommend and will shop here again
5 January 2025
Incredible customer service and products
Absolutely chuffed with our purchases from Crazy Gamer, incredible customer service and top tier products - tcg singles were in great condition and got awesome hits from perfectly sealed boosters. Would recommend to anyone.
3 January 2025
Fantastic service
Fantastic service! Delivery was super fast and always great customer service. Will definitely be a regular customer :)
10 November 2024
Fantastic Service
I ordered a booster box as a pre-order and CrazyGamer came through with on release date delivery. I had pre-ordered another item for the same game through another site and I am still waiting for delivery, well past the release date.
I wasn't sure about CrazyGamer, as I had never dealt with them in the past, but they were fast and on time - and the price was great too! I will definitely be ordering more from them in the future.
7 July 2024
Great communication from the owner
Great communication from the owner. Messaged with a query about an order. Heard back within an hour. Next day delivery and great customer service!
5 July 2024
Fantastic customer experience...
I really can't speak highly enough about the overall service, price point is bang on, delivery time is excellent and the overall communication was just perfect. Highly recommend seller and will be using again in the future. Huge thanks
2 January 2024
Brilliant customer service quality products …
Brilliant customer service quality products for a good price and they went above and beyond to ensure I had my sons Christmas presents in time for Christmas morning. The owner of the company gave me a fantastic deal and he even wrapped up the products for me and allowed me to pick them up on Christmas morning, I have never had good customer service from a online company. I would definitely recommend using this company.
25 December 2023
Unprompted review
Great service
Great service. Great communication. There was a slight problem that was resolved straight away without hesitation. Will use again. Thank you.
6 December 2023
Reply from Crazygamer LTD
Thankyou for your kind review, always happy to help. We look forward to serving you again in the future :)
Easy to use great group
24 August 2023
Very friendly manager
Very friendly manager. I had to cancel my order due to an unexpected vet bill. The manager was most obliging and nice to chat with.
Edit:
23.09.2023
Came back and preordered some pokemon 151 booster boxes. Very pleased with the timely arrival and condition of the cards. Got some really good pulls to :)
21 August 2023
Unprompted review
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