They'll contact you and tell you you're behind in a repayment, but when you check your bank account, you'll see that the repayment is missing from your bank account. They are definitely trying to stea... See more
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See what reviewers are saying
fantastic service i applied while working ,by the time i finished my shift the loan was approved and the money was in my bank account.i just had a quick phone call following my application .moving hou... See more
Company replied
Much needed holiday I really wanted to travel with my family to QLD in the school holidays, but bills were making it challenging. Credit 24 took away the stress of not having money for flights, sight... See more
Company replied
Fantastic, helpful & someone always available on line or on the phone to assist. They don't ask a lot of questions which is reassuring in itself. Repayment terms are very reasonable. I would highly re... See more
Company details
Written by the company
Credit24 offers Personal Loans and Line of Credit from $500 to $10,000. Apply online and get a response in minutes. Applications assessed by real people.
Contact info
388 George Street, 2000, Sydney, Australia
- 1300 293 000
- info@credit24.com.au
- credit24.com.au
3.9
Great
78 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a good experience.
At the beginning I was sceptical about me getting approved but Credit 24 got me sorted quick and easy. I have an average credit score but its good to know that I can get a loan from them. Thank you.
17 October 2025
Unprompted review
Reply from Credit24
Hi JM, thanks for your review. We're glad the loan application process felt quick and easy, and that we could help you get things sorted with confidence. We really appreciate your feedback.
When in an emergency you don’t need the…
When in an emergency you don’t need the hassle or questions.Credit24 was there.I thank you for that.Highly recommend.
14 October 2025
Unprompted review
Reply from Credit24
Hi Jason Hobby, thanks for sharing your experience! We're glad we could be there to help during an emergency and make things as simple as possible for you. We really appreciate your recommendation.
Smooth and easy process
If your application documents are all correct - a fast, easy , smooth process.
Paid promptly. Highly recommended!
11 October 2025
Unprompted review
Reply from Credit24
Hi Rita Graham, thanks so much for your review! It's great to know everything went smoothly and that payment came through quickly. We really appreciate your recommendation.
Very helpful and understanding of the…
Very helpful and understanding of the way our household works.
8 October 2025
Unprompted review
Reply from Credit24
Hi Allan, thanks for your feedback! We're really glad to hear our team was both helpful and understanding.
Credit24 is a better option for you to…
Credit24 is a better option for you to resolve anything you stress for.
6 October 2025
Unprompted review
Reply from Credit24
Hi Taito Isaaka P Tugaga, thanks for your feedback! We're glad to know you found Credit24 helpful during a stressful time. It's great to hear we could provide some support when you needed it.
Deceptive Process and Hidden Requirements
Unfortunately, my experience with this service has been disappointing and felt more like a data-collection exercise than genuine assistance.
The process required handing over large amounts of personal and financial information, including bank statements and employment details. Despite this, the company then conducted a credit check — leaving a mark on my credit profile — only to request an ATO Notice of Assessment at the very end. If this document is mandatory, that should have been made transparent from the start, not after applicants have provided sensitive data and undergone a credit check.
The lack of upfront clarity is what I consider deceptive. If I had known from the beginning that a Notice of Assessment was non-negotiable, I would never have applied. Instead, I was left feeling misled, with my personal information collected and my credit record impacted, but no real service delivered.
This kind of hidden requirement should be clearly disclosed in the application process or terms, so customers can make an informed decision before committing. I know I am not the only one who has had this experience, and it reflects poorly on the company’s transparency and practices.
29 September 2025
Unprompted review
Reply from Credit24
Hi Richard Brus, thanks for your feedback. While we're sorry to hear you were disappointed, we do appreciate you taking the time to share your experience.
At Credit24, we aim to be as upfront and transparent as possible throughout the application process. Like other responsible lenders, we're required to verify income and assess credit history in line with our responsible lending obligations. In some cases, additional documents like a Notice of Assessment are requested to ensure we're making the right lending decision for the customer.
If you'd like to talk further about your application, we're happy to help. You can reach us on 1300 293 000 or info@credit24.com.au.
I took out a small loan with credit 24…
I took out a small loan with credit 24 as I had an emergency regarding my dog was attacked in a horrific dog attack, unfortunately I didn’t have the extra funds needed for the extensive damage done to my dog and the vets bill was quite high . I was absolutely beside myself, not knowing what to do, then I decided to apply for the first time for a credit loan , which was received within a day a received the funds into my bank the next day . I would highly recommend credit 24 to my friends or family. Thank you so much for making a stressful situation so much easier than first thought .
30 January 2025
Unprompted review
Reply from Credit24
Hi Michelle McNair, we're so sorry to hear about your dog and the stress you went through - it sounds like a very tough situation. We're glad we could provide support when you needed it and that the process felt straightforward for you. Thank you for trusting us during such a difficult time and for recommending us to others.
So quick and exactly as it is advertised
So quick and exactly as it is advertised
28 August 2025
Unprompted review
Reply from Credit24
Hi wachi Ng'ambi, thanks for the great feedback! We aim to keep things fast and simple. Appreciate you taking the time to share your experience.
Stay clear of this fraudulent company
Stay clear of this fraudulent company. Not only do they charge extremely high interest, but steal from your account with extra fees each fortnight. For example they have your consent to withdraw from your bank account. They are making the withdrawal but then charge you a fee for being late. Makes no sense at all. I will never again use this company that steal from vulnerable people that are having financial hardships only to be caught out by another loan shark that has no morales.
24 August 2025
Unprompted review
Reply from Credit24
Hi Michael James, we're sorry to hear about your experience, and we appreciate you raising this concern.
To clarify, repayments are processed via direct debit on the agreed due dates set out in your contract. A late fee may only apply if a repayment defaults - this means the scheduled payment wasn't successfully processed on the due date due to insufficient funds or another issue.
It's also important to note that direct debits can take 2-3 business days to clear. During this time, the invoice may appear as open in your Self Service account while the payment is still in flight.
You can log in to Self Service at any time to view your full repayment history and any fees associated with your loan. If you believe a payment has been incorrectly processed or a fee charged in error, please reach out to our team on 1300 293 000 so we can investigate further and help resolve it quickly.
At Credit24, we aim to provide upfront, transparent service and support our customers with flexible repayment options.
Very sad to think Credit 24 don't help…
Very sad to think Credit 24 don't help people during times of need... I made an application to borrow for just 30 days while waiting for a property sale and made that clear to them. Loaning money should come with a sense of humanity and helping people.
9 June 2025
Unprompted review
Reply from Credit24
Hi Sam, we're genuinely sorry to hear that you feel let down during a difficult time. At Credit24, we always strive to support our customers with understanding and care, especially when they're navigating important financial situations. As a responsible lender, we carefully assess each loan application. We follow strict guidelines to promote responsible lending, and our goal is to ensure that we lend to customers in accordance with the National Consumer Credit Protection Act. We aim to be as clear and transparent as possible throughout this process. If you'd like to discuss your experience further, feel free to get in touch with our Customer Care team on 1300 293 000 — we're here to help.
My actual star rating is ZERO
My actual star rating is ZERO. Do not apply for a loan with Credit24 unless you want a stain on your credit report. Genuine loan brokers will not pull a hard query on your credit report without passing internal reviews, thereby protecting your credit report from being adversely affected. By doing this, your credit score has a chance to improve, but not with Credit24 and similar services. By the way, I did receive the financing sought from another lender, and it was approved without damaging my credit score like Credit24.
8 May 2025
Unprompted review
Reply from Credit24
Hi John T., when a customer creates a Credit24 account they agree to Credit24's Privacy and Credit Reporting Policy and Credit Guide which is available on our website. In accordance with the Privacy Act and Credit Reporting Code [S20F of the Privacy Act], as a credit provider Credit24, had the right to obtain the information from the credit reporting body, because the information was in relation for your loan application. If you believe the enquiry was incorrect, please contact us at letstalk@credit24.com.au.
When I urgently needed the funds Credit…
When I urgently needed the funds Credit 24 immediately approved my loan without much delay. I am so thankful and grateful with the efficiency and the politeness of their staff. Great job.. keep up the great work. Thank you
22 May 2025
Unprompted review
Reply from Credit24
Hi Kimrose Haoda Keneke, thank you for sharing your experience. We're so pleased to hear that we could be there for you when you needed support the most. Knowing that our team was able to provide fast, efficient service—and do so with politeness—truly makes our day! Thank you for your thoughtful feedback and encouragement.
After being approved through Driva for…
After being approved through Driva for a personal loan of $10,000 it then being transferred to credit24 I was told that I would receive an email shortly from Credit24 however received no such email for them credit24 approve me for $2200 which is nothing close to what I had asked for , I then rang credit24 and they was useless and ended up hanging up the phone on me, I rang back and the credit 24 worker I got through too the second time told me it was for security purpose and once I accepted the $2200 the loan specialists would approve me for the requested $10,000 however $2200 went into my account, contacted Driva and they were so very helpful and said that they would dispute this current $2200 as credit24 approved conditionally with Driva the $10,000 I’m now in a bit of a rut as I had to sign the contract for the much lower amount as a security with credit24 however I would much rather exit the loan amount and look elsewhere as I have been tricked into this by credit24 staff and now have no leg to stand on if Driva dispute doesn’t have the outcome we hope.
9 May 2025
Unprompted review
Reply from Credit24
Hi RyanD, thank you for sharing your experience, and we're truly sorry to hear about the confusion and frustration surrounding your loan application process.
We understand how important it is to receive clear, consistent information—especially when it comes to financial decisions. It's concerning to hear about the miscommunication regarding your approved loan amount and the difficulties you encountered when trying to get support.
To ensure we address your concerns appropriately and thoroughly, we do need to identify your specific application. As this public platform isn't suitable for sharing personal or account details, we kindly ask that you contact our team directly on 1300 293 000.
Once we're able to confirm your details, we'll be in a better position to investigate what occurred and support you in finding a resolution.
Your feedback is extremely valuable to us, and we're committed to making things right. We hope to hear from you soon so we can help resolve this matter for you.
False Advertising - Waste of Time - No Personal Service - Run By AI
After being referred to Credit24 through Driva—for a modest personal loan of a small amount, and following a long and detailed qualification process—I had to enter all the same information again into Credit24 on my phone in an online form, only to be instantly rejected without a single phone call or real person reviewing my application.
I have a good credit score, reliable income, no overheads, and was applying for a small loan to support career development. There's no reason this should have been declined so bluntly.
It's clear Credit24 is run by automated systems and offshore processes and people with no care for individual applicants or customer experience. Don't fall for their advertising—there’s no personal service, no transparency, and certainly no trust. – Just an Automated Rejection Loop
Deeply disappointing and a complete waste of time. I’d give zero stars if I could.
2 May 2025
Unprompted review
Reply from Credit24
Hi Raeja Pashos, we're sorry to hear you had a frustrating experience. As a responsible lender, we carefully assesses each loan application. We follow strict guidelines to promote responsible lending and our goal is to ensure that we lend to customers in accordance with the National Consumer Credit Protection Act.
We aim to be as clear and transparent as possible throughout this process.
If you'd like to discuss this further, feel free to get in touch with our Customer Care team on 1300 293 000.
Highly recommended.
Highly recommended.. great customer service and very easy..
12 April 2025
Unprompted review
Reply from Credit24
Hi Zak Norris, thank you for your review and recommendation! We're thrilled to hear you had a positive experience with our customer service and found everything easy and straightforward.
Great experience
Great experience - very easy to use their tools.
Will use again!
11 April 2025
Unprompted review
Reply from Credit24
Hi Gareth, thank you for the feedback. We're so pleased to hear you had a great experience!
Much needed holiday
Much needed holiday
I really wanted to travel with my family to QLD in the school holidays, but bills were making it challenging. Credit 24 took away the stress of not having money for flights, sightseeing, car hire and a new iPad to document the trip. I have occasionally paid more than the required amount per month and it's a good feeling to know I'm in control of how quickly I can pay it back or stick to the schedule when money is tight. Only downside was the additional interest each month, but I am so grateful for the loan when I needed it most and have factored this into my repayments.
20 September 2024
Unprompted review
Reply from Credit24
Hi Erica Coleman, thanks for sharing your experience! We're truly glad we could help make your family holiday to Queensland a reality—those special moments are what life's all about. It's great to hear that the flexibility of your loan has given you the confidence to manage repayments in a way that suits you, whether that means paying a little extra or sticking to your schedule when things are tighter.
Wishing you many more happy and stress-free adventures with your family!
It was a great experience using…
It was a great experience using Credit24 and the repayments are really manageable. Thank you for making it possible for me.
9 April 2025
Unprompted review
Reply from Credit24
Hi, it's wonderful to hear that you had a great experience and are finding the repayments manageable. Helping you achieve your goals in a simple and stress-free way is exactly what we aim for.
Hi I've got shocking credit not…
Hi I've got shocking credit not entirely my fault but credit 24 been a bit of a life line when I needed it, thanks guys
10 April 2025
Unprompted review
Reply from Credit24
Hi Cliff james, thank you for your review! We understand that life doesn’t always go to plan, and we’re really glad we could be there for you when you needed support.
Great service from Credit24!
Great service from Credit24!! Always quick and helpful when needed! Thanks guys, keep up the amazing service!!
10 April 2025
Unprompted review
Reply from Credit24
Hi Mauran Hill, we're thrilled to hear you've had a great experience with our service. Our team is dedicated to providing support whenever it's needed, and it’s always rewarding to know it makes a difference.
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