Credit One Bank Reviews 1,247

These people are thieves, easy to understand, because nobody likes them or use them, they found a different way to get their money, charging "LATE FEES" of $29 even when you make the payment on time on the due date. I made the payment on time, I expedited the payment to make it go through on the same day and of course, they charged me for that too $4.95, not being happy with the fact that they still charged me $29 as a late fee. When I called their rep, they said that I paid one hour late. What scammers!!!!.. don't use these people, totally dishonest!!! I am gonna get rid of them!

They have extremely high interest rates, they change the day that your bill is due, and they charge you over the phone to make a payment. I just paid off my credit card and yet somehow they have closed my account without even telling me. They said oh we’d be happy to show you other options, other options with more interest. I wanted to rebuild my credit and I made payments every single month. Yet, I they closed my account with no reason. I would definitely not suggest this bank or any of its affiliates if you’re actually trying to rebuild your credit. The customer service will try and take you around in circles too if you let them. They are still sending me offers in the mail (for worse credit cards, aka higher fee’s and hidden fee’s, but at the same time close an account I’ve had for years due to ONE payment being returned because they took over a week to take it out of my account. I then remade the payment and thought all was well. It wasn’t. DO NOT TRUST THESE PEOPLE. They will play you and they seem love a person desperate for any money and who doesn’t care of consequences. Don’t waste your time!!!

Trying to pay down my balance and there is a $40 interest charge applied monthly that is not included in the monthly payment. How do they not include the interest and charge separately? Also, if you are two hours late (not paying before 5pm) a $39 late charge is added, so that's an additional $79 in charges. How can you pay the card down if they are tacking on additional charges every month. Do not use them to rebuild your credit.

Good love it

Wonderful. Easy to navigate. Thankful that I have the chance to grow my credit. I salute you!

It is a great account very easy to operate and understand.

Credit One has did a great job so far

Totally incompetent customer service. I'm not a customer, have never opened an account and all of sudden I start receiving emails a credit card has been opened in my name.

Dealing with their customer service is like an obstacle course of barbed wire - they ask you repeat questions and nonsensical questions like "when did you open an account with us?" when the essence of the inquiry is about the fact I never opened an account.

Turns out customer service was useless, they suggested I just call the credit bureau. Their fraud department meanwhile never acknowledged my issue nor wrote back.

Under no circumstances should you trust this institution with your banking.

I was very impressed with the security protocols that I encountered. It made me feel protected and secured. Above all, the professionalism that you're company employed to resolve my concerns I look forward to doing business with this company in the future.

easy setup and use

They make it harder on the families of their credit card holder's to submit the fact that the credit card holder has passed away. I don't mind sending paperwork like the death certificate, but why only use the mail system? With the mail system there are reports of lost documents all the time. There was an email that the family could send the documents to, but it took going to the third manager to get it. Why did the first representative tell me to upload the documents using my poor husband's online account, when I told him I didn't know it & I felt like I was invading his privacy trying to find it (but I did) yet they still can't tell me IF they received the upload? What kind of inefficiency is that? It's already an emotionally charged situation, there are easier ways to handle it than this.

They havnt updated anything. It said 25$ gives you a 200$ credit linit and i gave 2 oayments of 50$ and my crsdit limit is just 150. But they also say ive been charged and have a balance but havnt even used my card… nothing here makes any sence.

Not happy about the $95 annual fee never even used the card and got a bill for $95 fee... payment is $30 first month. Not impressed actually want to cancel the card. I thought so highly of Capital One but now not so much I will not be referring anyone to this card at all. Extremely Disappointed!

I contacted creditors Bank to request a onetime payment extension due to a surgery I am having and a large co-pay i must pay. Not only was Jeffery rude on the phone and difficult to understand he refused to help this customer and kept insisting I would pay a late fee which I was not trying to avoid. I was very distressed to find out this Bank was so heartless it could not offer a 15 day extension on my due date never had a Bank treat me like this before. Stay away from this heartless Bank if at all possible

Just being able to have that extent help with things is amazing Thank you Credit One for helping ppl who is in need and making our life a little more easier ❤️

If you think you cant get a credit card with a bad score try Credit one guys ,didn't have to make a deposit ,started me out with an awesome credit line and the payments just cant be beat!thank you Credit one

I don't get it I open the account u guys approve it then I use it and then pay for it and u got the lock my account that is so dam dumb

With this card, I am able to get the medical equipment that I need the medical scooter.So that I can get around and when paid off.I have an emergency back up in this card

Im so happy a credit lender finally gave me a chance to prove i will be a responsible cardholder

Very reliable and responsive team willing to work with anyone!