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Creditsafe  Reviews 

3,776
•
TrustScore 4.5 out of 5

4.5

Credit reporting agency
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Review summary

Created with AI, based on recent reviews

Considering 443 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being prompt, professional, friendly, and helpful, often highlighting specific individuals for their excellent service. The service is frequently described as excellent, reliable, and efficient, with many appreciating the clear communication and the ability to resolve issues quickly. Reviewers find the platform user-friendly, informative, and easy to navigate, providing valuable data and tools for managing credit checks and company information. However, some customers also noted issues with customer service, mentioning difficulty reaching account managers and feeling that the team was more sales-oriented than service-focused. A few other people also felt that the product was not suitable for their small business or that the credit checks were not as detailed as competitors, leading to dissatisfaction with the value received.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's efficiency,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Product

Customers had positive experiences with the product, often finding it met their needs and was easy to use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just signed up with creditsafe and so far we cannot fault their services at all. From the inital meeting with Richard, teams help from our accounts manager Sara and our training session wit... See more

Rated 5 out of 5 stars

Had the need for a reliable credit reference agency for a long time, and have been working with some for equally the same time.. however since we made the switch to Creditsafe UK they have been by a l... See more

Rated 5 out of 5 stars

Paul was really helpful. We had a a few tricky entities and he was able to successfully source and review them. the portal is easy to use, and the monitoring alerts are handy to keep any eye on priori... See more

Rated 5 out of 5 stars

Creditsafe give me the data I need for prospective customers in an easy to understand format. I also use the search features to discover new customers in the markets that I know. Good value too.

Company details

  1. #3 of 7 best companies in Credit reporting agency
  2. #3 of 5 best companies in Credit bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,776)

425 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Customer Service easy to contact

Customer Service is excellent and Louis, our CRM Account Manager has been above and beyond helpful.
As a CRA it provides all the info and tools I need.
What's not to like?

15 June 2026
Rated 1 out of 5 stars

Poor service/ dont pay upfront…

We not only paid for this years subscription but we were given an opportunity to pay for next years subscription at this years price if we paid now. Which we did and have the receipt for. We then were kicked out of the system. We have been put back and have had an email saying that they will send us an invoice to join the system. We are not happy

11 June 2026
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Reply from Creditsafe

Hi Dawn,

Thank you for your feedback. We apologise for the inconvenience caused by the temporary interruption to your account access.

As soon as we became aware of the issue, we investigated, your account was reinstated and we can confirm that your subscription remains active. We understand the confusion caused by the communication you received and appreciate your patience while this was resolved.

If you have any further questions or concerns, please contact our Customer Support team on 02920 886500 or email help@creditsafeuk.com and we'll be happy to help.

Kind regards,
The Creditsafe Team

Rated 5 out of 5 stars

Great site and service

Our Company has used Credit Safe for several years. Our account manager Graham is great and always happy to help get better use out of the site where we can. He's very helpful and patient in clarifying any part of the service we need to understand. Credit Safe clearly offers a wide range of aspects to their service and finding ways to help Companies make more efficiencies to this in their business' as well as easily functional for a range of capabilities with systems.

9 June 2026
Rated 5 out of 5 stars

James was great

James was great, walked me through the Dashboard and answered all my questions.

Love the attention to detail and making sure I understood the different sections.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Always helpful and they listen to your…

Always helpful and they listen to your requests and try to help wherever they can. So far they have always been quick to assist with technical issues mainly around finger trouble and the products are easy to use. Ashton is always on hand as well as always updating us on new product offerings or upgrades to current services.

8 June 2026
Rated 5 out of 5 stars

Creditsafe review

I contacted Creditsafe and within one hour they got back to me and I had the report I was after shortly after that. Very efficient and we have decided to sign up with them!

3 June 2026

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