Creditsafe UK Reviews 

3,919
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 486 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful staff and dedicated account managers who always provide clear explanations, expert guidance, and efficient support during every single interaction. Many consumers note that the online platform is very easy to navigate and consistently delivers accurate, up-to-date information for their daily business needs. However, some people mentioned that sales interactions could occasionally feel pushy, overly persistent, or frustratingly unprofessional when discussing extra services. A few reviewers also experienced technical difficulties or data limitations when trying to seamlessly integrate their accounts or use additional features.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising helpful, professional, and... See more

Service

Consumers find service to be positive, highlighting the quality of the business intelligence platform and the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are helpful,... See more

User experience

Clients share positive opinions on user experience, noting that the website is very easy to use and makes the... See more

Product

People report positive experiences with product, highlighting the comprehensive information and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

we have been ustomers fo over 10 years. have always dealt with the same person sho she has looked after our needs very well would not go anywhere alse cannot recommend highly enough Vicky. gwen... See more

Rated 5 out of 5 stars

Evan Jones called and was very helpful in resolving my issue with the company. I no longer use Credit safe, although I did use it when I had my trading company. He explained the benefits and convinced... See more

Rated 5 out of 5 stars

Daniel John is a really helpful & efficient member of the Creditsafe team. He was patient while we made decisions, he answered all questions we had and was able to adapt quotes to suit our requiremen... See more

Rated 5 out of 5 stars

Been using Creditsafe for quite a few years and the service levels that are offered beat the competition. Natali always helps and we find the information levels that match our needs.


Company details

  1. Credit reporting agency
  2. also in
  3. Credit bureau

Written by the company

As the world's most used provider of company credit reports, we can deliver accurate credit reports from anywhere in the world. Visit Creditsafe today your company's credit score online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(3,919)

478 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Your team worked hard.

Your team worked hard to provide the subject info, only to discover you do not cover beyond Limited/registered companies. As a large proportion of our client base comes from outside your data, is anoying, and to be then pushed to give you more by way of a service extension, we find is a bit 'laddish'.

10 August 2026
Rated 3 out of 5 stars

Don't believe everything you read

I looked at our company report earlier in the year which had a overdue payment recorded against us by a supplier which was incorrect, however Creditsafe published this against our record. I disputed this as it wasn't right as we as a company don't carry supplier debt. It was removed, but as this was on our credit report it should have been checked before publishing it and not on the word of a supplier who made an error or maybe it was Creditsafe who made the mistake and the reasoning from them for doing this was poor. It makes you think about the credit reports you're looking at is the information correct? I'm disappointed.

12 August 2026
Rated 5 out of 5 stars

A* service

Used CreditSafe for many years within the business I work for. The service we receive is always excellent. They always put the client first and are very adaptable to the changing needs of the business. Very knowledgeable staff and we have a really valuable and beneficial relationship with them due to this.

3 August 2026
Rated 5 out of 5 stars

Very happy

My company has been using Creditsafe for a number of years now. The site is very easy to use. Our account manager Alice Woods is lovely to deal with and always makes sure that we are ok which is something we have not always experienced with other companies.
I would strongly recommend Creditsafe.

30 July 2026
Unprompted review

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