Cross Blinds & Shutters Reviews 

354
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast, efficient fitting process and the extensive selection of high quality blinds and shutters available for every room. Consumers frequently point out that the installation team is extremely polite, professional, and respectful of private homes, always cleaning up thoroughly before leaving. Many people also appreciate the helpful advice provided during initial home visits and the complete absence of any pushy sales tactics. Some reviewers were not happy with waiting extended periods for installation, having to repeatedly chase for schedule updates, or receiving mismatched colors and inferior products.

What people talk about most

Service

People report positive experiences with service, frequently highlighting the friendly, fast, and efficient... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professional, polite, and... See more

Product

Consumers find product satisfaction to be exceptionally high, frequently praising the gorgeous range of... See more

Quality

Clients share positive opinions on quality, frequently praising the gorgeous blinds and superb workmanship.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steven came out to look at a broken blind we had, within 10 minutes he had sorted it. No fuss & no mess, we were only charged the call out charge. He had a look at a couple of other blinds & gave u... See more

Company replied

Rated 5 out of 5 stars

Just had cross blinds and shutters out again this time to fit a shutters in the kitchen. The situation was quite tricky due to the placement of the tap however not a problem for our go to blind guys �... See more

Company replied

Rated 5 out of 5 stars

Have recently had shutter blinds fitted in our living room and a couple of other blinds around the house and were very happy with the service received. The blinds are of excellent quality and the ser... See more

Rated 5 out of 5 stars

Can’t fault this company. Visited showroom to arrange blackout shutters for my mum’s bedroom and from start to finish the service was first class. So much so my mother has ordered another blind. She s... See more


Company details

  1. Blinds shop
  2. Home Furniture Shop
  3. Interior designer
  4. Window treatment store

Written by the company

We are a family run business with over 17 years experience within the blinds and shutter industry that can provide products for domestic and commercial properties. We are based in Cumbernauld just outside Glasgow and we cover the full of Central Scotland and surrounding areas. Our aim is to provide quality products at great affordable prices. We offer a free shop at home service as well also having shop in The Centre Cumbernauld for all potential customers to come and see our ranges on display. Our services are free of charge for example our fitting and measuring. The ranges of blinds and shutters we do are Rollers, Verticals, Day and Night Blinds, Venetians, Romans, Perfect Fit Blinds, Softcell or Honeycomb Pleated Blinds, Real Wood and Pvc Plantation Shutter Blinds, Electric/Motorised blinds, Velux blinds and our Blind Screens which can be used for 100% blackout or act as a flyscreen to keep out those pesky bugs. Without our valued customers, Cross Blinds would not be where it is today. Sincerely thank you for all your support and we welcome your important feedback whether that be about a great experience or if you are telling us how we can improve.


Contact info

4.8

Excellent

TrustScore 5 out of 5

354 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(354)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

We were very pleased with the service we received. Lewis in the showroom provided us with all the information we required to book a fitting. Ross came to our house, did the measuring and explained all our options. Today was the fitting and that was carried out very professionally and efficiently by Steven and Lewis. All three were extremely pleasant, friendly and professional.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Steven and Ross arrived at the time arranged. They were polite and courteous and done a quick and efficient job.
The blinds look super thank you very much.
I would recommend you to family and friends. I would certainly use you again !
Sylvia

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Great service throughout the process from choosing blinds to fitting. I’m very happy with the quality of my blinds and would highly recommend Cross Blinds.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Great stuff

From start to finish the guys gave great service. Saw Ross in shop then at home to measure and finalise style and product selection and he was friendly and professional. Time to fitting was as advised and then Stephen arrived to fit and was again friendly and professional. Blinds are great, good price and a perfect fit. Will definitely be my goto in future.

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor Communication & Poor Quality

The initial appointment went well and we were shown a good range of samples. We decided to go ahead with both perfect fit blinds and shutters for the house. The perfect fit blinds were installed promptly and on time, and we were happy with that part of the service.

Unfortunately, the experience with the shutters has been extremely disappointing. After waiting more than 14 weeks, I had to repeatedly chase for an installation date. When the shutters were finally fitted, one set arrived damaged. I was assured a replacement would be rushed through, but once again I had to constantly follow up for updates.

By mid-February, a replacement fitting was finally arranged, only for the company to discover they had ordered the wrong item. Now, more than three months later, I am still left with a damaged set of shutters and no resolution in sight. Communication throughout has been very poor, with little to no proactive updates provided.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Best blind company

Cross Blinds and Shutters are a very reliable company from measuring to installation, courteous, friendly used used the company twice and would not hesitate to use again

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I am new to the area and was looking…

I am new to the area and was looking for a reliable and trustworthy company for my blinds and came across Cross Blinds & Shutters.
I would highly recommend for A Great service from measuring to fitting.
Ross came out to measure with samples of what I was looking for and within a few weeks they were ready for fitting by Steven.
Really pleased with my blinds

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Needed a blind for bathroom and found…

Needed a blind for bathroom and found exactly what i wanted. Blind looks great and is finishing touch to my bathroom. No pressure to buy, straight honest chat and fitting done swiftly and efficiently. Would recommend this company to anyone looking for blinds

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service , professional and friendly lads.

My friend recommended this company and I am so glad he did.
I called Ross came to my home plenty to chose from absolutely no pressure to buy (not like other companies). I paid a small deposit and 2 weeks later Steven called and arranged a time to accommodate my working pattern. He came bang on time sending a text to advise when he would arrive with another lad they were brilliant very professional and polite.
They left me extra slats for both rooms you also get a 1 year guarantee.
The blinds are fantastic brilliant job
and they don't waste anytime they get the job done and cleaned up as they went taking the packaging away with them to save you the hassle of getting rid of it.
They came to my house today and I have already recommended them to 2 other people.
Definitely 10 out 10. Fantastic work and pleasure to deal with from start to finish money well spent.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Ross and step

Thank you Steven and Ross for the wonderful job you done today you are both lovely young men who are very polite and efficient I will highly recommend you to family and friends xx

30 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look