CrosstownReviews 

Where do I begin? Long story short these people didn’t deliver the donut tower for my wedding - my literal wedding cake.

Oh well I thought, we missed out on that moment but we had plenty of other food so we can just get a refund and move on with our lives.

Then came the emails, back and forth and back and forth. No hint of a refund, an apology or even the offer of some free donuts so we could at least try what we were supposed to have on our wedding day.

Here I am, now fully 5 weeks later, still no refund, absolutely raging at the incompetence. Where is my £500? Why don’t you refund immediately when you don’t fulfil an order? This is an online card payment, you literally just need to press the refund button in your payment platform, I do it all the time at my job (because I know what I’m doing).

So yeah, don’t buy from these frauds. They’ll just keep your money forever in the hope that you forget about it.

I had an excellent experience at Cambridge Crosstown. The manager, Amanda, provided outstanding service — she was professional, attentive, and genuinely welcoming. The shop was exceptionally clean, especially the toilet area, which reflected great attention to detail and care for customers. The staff were friendly and courteous throughout my visit. I also had the chance to try one of their new products, which was absolutely delicious. I’ll certainly be returning soon and highly recommend this location to others.

Ordered donuts last Wednesday for delivery on Friday to business address in SE London. All day Friday app showed that Crosstown were "preparing my order". No notification of delivery. Chased on Friday with no response. Had response over the weekend including delivery note claiming to have delivered. Delivery note showed a totally different address in W14 and a photo of a box of donuts on a bench somewhere. Have requested that donuts are redelivered this morning as matter of urgency (they are a thank you to a business for a piece of work) but have had no response. Appalling customer service, blatant lying about delivery and I am nearly £40 down. Come on Crosstown this is beneath you and utterly destroys your reputation as a credible organisation selling delicious donuts. Still waiting and hoping for you to put this right but not hopeful...

Donuts were good. Nicely presented. Nice packaging. Only gap was no carrier bag to carry 6 boxes of mini donuts.

The doughnuts were simply delicious. The dough was perfectly cooked, crispy on the outside and fluffy on the inside

Our office loved the Crosstown Dough bites! They were smaller and really popular. I also provided the allergen info from the website. We collected from the little van at More London. We will definitely order again.

Always a winner for office celebrations!

I am a regular at Crosstown London Bridge and Aisha and the team always give great service. Best service of all the crosstown locations.

Aisha at Crosstown London Bridge west arcade went above and beyond to provide good customer service despite tech issues during service! Going the extra mile for her customers was much appreciated by all.

The best doughnuts around! Plus, they are vegan. Worth the money and very satisfactory. Crosstown's for every birthday and occasion :)

Everyone in my office loved them.
I got most eggless doughnuts and they were beyond other brands in terms of flavours

Delicious doughnut selection for a birthday treat! Every bite enjoyable. Fantastic selection of some top class doughnuts.
The whole process was easy and it all went smoothly.

Donuts are very delicious! We always order from here.

I've had the most amazing opportunity to taste a few of the new latest collections from Crosstown and have to say how impressed I am with the quality, taste of their different ranges.
From presentation, delivery and most importantly the taste.
I’m converted and will be buying from here only for my doughnut needs.

Easy ordering experience, friendly staff, relaxed attitude to collection time window. Best of all - top quality products!

Very helpful staff when I went to collect my order. Thank you

Some of the donuts tasted great (salted caramel & banana cream) and I can appreciate the quality of the ingredients and the level of presentation. However some flavors were not great, bordering on inedibly bad like pistachio rose (and I love pistachio). Additionally, the strawberry banana smoothie flavor I ordered was substituted with a vegan chocolate donut which didn't taste great, and I was given no information about this substitution prior to receiving the delivery 2 days later. When I emailed to enquire about this, they didn't offer any refund, just a measly 10% discount on a future order. Well when I went to place another order a while later, I've discovered they no longer ship to my address. So much for that. I think the donuts are very overpriced for flavors to be as hit or miss as they are, and subpar customer service when things go wrong.

I am disappointed with the staff at the Battersea Power Station branch. They spent most of their time on their phones, and the seating area was messy. When my friend and I approached one of the staff members to order doughnuts, she initially ignored us. We greeted her, but she did not respond. When I suggested to my friend that she might not have heard us, the staff member responded with an attitude, repeatedly asking, "What did you say?" in an aggressive tone, as if she were trying to start a conflict. She refused to make eye contact and answered us curtly, turning her back as she finished her sentences. Meanwhile, her colleague was on her phone the entire time.

I really enjoy Crosstown, and at other locations like King's Cross and Spitalfields, the employees are friendly, welcoming, and engaging. I understand that long days can be tough, but it shouldn't be too much to ask for staff to avoid being aggressive towards customers, to refrain from being on their phones, and to keep the seating area tidy so customers don't have to sit at tables piled with trash. At least the barista did a decent job (there were three of them, 2 girls and 1 guy). I do not recommend visiting Crosstown at Battersea Power Station. This unfolded yesterday (Sat 23/11/24) around 7 pm.

I'm done with Crosstown. They used to be great, but now £6 for a donut that has shrunk in size, and flavours that bear no resemblance to the name. And stopping the PB&J??? Why?? Only to offer a mini version for £3.25, which is about 1/3 of the original size. You guys are taking the P1$$.