The website was very easy to use. Placing my order took just a couple of minutes. However, additional offerings (fees) were annoying. I declined two, but somehow they slipped one in: a $1.95 fee to co... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was easy to navigate, the only thing I didn’t like was I couldn’t go back to edit something that was in my cart. For example, if I wanted to change the color of the background, I would have to go b... See more
Company replied
It was a bit difficult ordering a digital print of the portraits I wanted but it was so worth it.
Company replied
We had ordered previously and knew we needed to get special canvas portraits for our grandkids pets. They will make very special Christmas gifts. Crown & Paw has always been efficient, easy to wo... See more
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Company details
Information provided by various external sources
Crown and Paw is a pet focused home decor brand that prints high quality custom pet art featuring your very own pet. Print your pet on a custom canvas in an authentic renaissance style portrait and give them pride of place in your home.
Contact info
United States
- support@crownandpaw.com
- crownandpaw.com
3.8
Great
20k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was impressed on how great the photo…
I was impressed on how great the photo I uploaded got cropped to fit the blanket creation
31 July 2025
Reply from Crown & Paw
Thank you so much for your kind words! We're thrilled to hear that you were impressed with how your photo was cropped and brought to life on the blanket. Our team takes great care to ensure every detail looks just right, and it means a lot to know you’re happy with the result.
Thanks again for choosing us!
⭐ 1-Star Review
⭐ 1-Star Review: Deeply Disappointed – Do Better for Grieving Pet Owners
I wanted to honor my beloved dog who recently passed with something beautiful and lasting. Instead, I’ve been met with disappointment every step of the way.
I originally ordered 4 memorial metal cards. They only sent me 2. When I reached out, they acknowledged the mistake and offered to remake all 4 to fix both the missing items and the poor quality of the originals (which had rough edges and visible graphic lines).
What did I get? Only 2 cards again. I reached out again, and they promised a fix—again. This most recent shipment? Still just 2 cards. And while the design itself is sweet, the quality remains subpar for something that’s supposed to represent a cherished memory.
This has been a frustrating and painful experience at a time when I’m already grieving. Spending over $100 and having to chase down what I paid for multiple times while dealing with loss is not something any pet parent should go through. I don’t want apologies. I wanted care, accuracy, and respect for the memory of my dog. Sadly, I got none of that here.
30 June 2025
Unprompted review
Reply from Crown & Paw
We’re truly sorry for all the frustration and repeated issues you've experienced especially during such a difficult time. This memorial was meant to honor your beloved dog, and you should have received nothing short of care and precision from the very beginning.
We want to assure you that we’ve since issued a full replacement of all 4 memorial metal cards, and according to tracking, the package has been delivered. When you have a moment, could you kindly confirm if everything arrived correctly this time? We want to be absolutely certain that it was finally made right.
Thank you again for your patience, and please know we remain here for anything you need.
This company is more amazing than words can describe
This company is one of the best I’ve interacted with to date. They are kind, understanding, fast to respond, and go the extra mile at every turn to make sure the customer is happy. We all know how much our pets mean to us, and the people here take that seriously. I can’t wait to order portraits for all of my animals and make some for loved ones as well.
1 July 2025
Reply from Crown & Paw
Thank you so much for your incredibly kind words! It truly means the world to us to hear that you’ve had such a positive experience. We genuinely care about making our customers and their beloved pets! happy, and feedback like yours inspires us to keep going the extra mile.
We can’t wait to create more special portraits for you and your loved ones. Please don’t hesitate to reach out anytime. We’re always here for you!
Easy ordering and sending pictures with…
Easy ordering and sending pictures with just a tap.
2 July 2025
Reply from Crown & Paw
Thank you so much for your kind feedback! We're glad to hear you found the ordering process and photo upload easy and convenient. We truly appreciate your support!
Fun and easy site to navigate
Fun and easy site to navigate. Lots of great options to match the unique personalities of each pet!
2 June 2025
Reply from Crown & Paw
Thank you so much! We're so glad you enjoyed the experience and found the perfect options to match your pets' personalities. We can’t wait to create more fun and meaningful pieces for you!
User friendly
User friendly, very easy to pick a project and download an image. On top of all that, very highly reviewed and recommended
1 June 2025
Reply from Crown & Paw
Thank you so much for the kind words! We're thrilled to hear you found the site user-friendly and the process smooth. It means a lot to know you’d recommend us. We can’t wait to create more for you in the future!
Website is strsight forwardstraight forward and…
Website is straight forward and intuitive
1 June 2025
Reply from Crown & Paw
Thank you so much for your kind words! We're thrilled to hear you found the website easy to use. We’ve worked hard to make the experience as smooth as possible. We truly appreciate your support!
Quick turn and it looks great!
1 June 2025
Reply from Crown & Paw
Thank you so much for your kind words! We're thrilled to hear you loved your artwork and that the turnaround was quick. It means a lot to us. Thank you for trusting Crown & Paw!
I would give zero stars if I could
I would give zero stars if I could. I will be disputing the charge with my bank as well. I placed an order that stated 4-8 weeks delivery. I have yet to get the product or a true answer by anyone at this company. It fits with the rest of the 1 star reviews for this company. It’s atrocious and they seriously DO NOT CARE! This was a momento for my daughter that I paid over $200 for and she never received. They also wouldn’t provide a refund or a cancellation except for only 1/2 the money. The bogus canned responses I would receive when inquiring about the order truly means they don’t care. What kind of company doesn’t back their work or product 2!; refuses to give a full refund for something that was never produced. DO NOT WASTE YOUR MONEY HERE. You won’t get what you paid for. Actually you won’t get anything because they just steal your money and don’t produce anything.
29 May 2025
Unprompted review
Reply from Crown & Paw
Hi Jorie,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We deeply apologize for the delays and frustration this has caused — we understand how important this order is, especially as a special keepsake for your daughter, and we’re sincerely sorry that it hasn’t met your expectations so far.
Please know that your stuffed clone is still in progress, and we are doing everything we can to ensure it is completed with the care and quality it deserves. These items are fully customized by hand and can sometimes take longer than expected, but rest assured we have not forgotten your order and we are prioritizing its completion.
We genuinely care about making this right, and our team is here to support you every step of the way. If you have any questions or if there's anything more we can do for you in the meantime, please don’t hesitate to reach out. Thank you again for your patience.
Warmly,
Crown and Paw
Wonderful first-time experience
From start to finish, this experience has been exceptional! A dear friend’s pet passed away and this will be the perfect gift to remember her.
1 May 2025
Reply from Crown & Paw
Thank you so much for your kind review. We're truly honored to be part of such a meaningful gift during a difficult time. We hope it brings comfort and beautiful memories of your friend’s beloved pet.
Easy to use and has good reviews, excited to see jt
I ordered a hoodie for my girlfriends birthday, the site made it easy, excited to see how it turns out
1 May 2025
Reply from Crown & Paw
Thanks so much for the kind words! We're thrilled to hear the ordering process was easy for you, and we can’t wait for you (and your girlfriend!) to see the hoodie. We hope it makes her birthday extra special!
The artwork is phenomenal
The artwork is phenomenal. I have several pieces of art from Crown and Paw of several different pets. All of the pieces are magnificent. Recently, I ordered a painting of 3 of my pets that passed on standing at the Rainbow Bridge. The painting is heart warming and a great rendition of these beloved pets. I also ordered 2 mouse pads of this painting but was sent 2 gaming pads. Not sure if the error was mine or theirs. But they made good and sent me 2 mouse pads free of charge. I truly appreciate the attentiveness of customer service. I highly recommend this company and I will certainly use them again.
1 April 2025
Unprompted review
Reply from Crown & Paw
Thank you so much for your heartwarming review!
We’re truly touched by your kind words and thrilled to hear how much you love your artwork, especially the Rainbow Bridge painting—it means the world to us to help honor your beloved pets in such a special way.
We’re also so glad we could make things right with the mouse pads, and we appreciate your understanding. Our customer service team is always here for you, and it’s a joy to know we’ve made a positive impact.
Thank you again for your trust and continued support—we can’t wait to create more meaningful keepsakes for you in the future! 💖
Website did not work as expected
Website did not work as expected. Had to submit order manually via Emails. A phone call to expedite the process would have been helpful.
2 April 2025
Reply from Crown & Paw
Thank you for your feedback, and we’re sorry to hear about the trouble you experienced while placing your order. We understand how frustrating it can be when things don’t go as expected.
It sounds like there may have been some confusion with the ordering process, and we truly appreciate your patience in working with us via email to get everything submitted. While we don’t currently offer phone support, our team is always here to help quickly through email and live chat, and we’re happy to guide customers step-by-step when needed.
Your feedback is important to us, and we’ll take it into consideration as we continue improving the experience for our customers. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Didn't get the opportunity to add notes…
Didn't get the opportunity to add notes about how if like my portrait personalized
2 April 2025
Reply from Crown & Paw
Thank you for your review, and we're sorry to hear you weren’t able to include your personalization notes. Currently, there isn’t a dedicated section for adding special instructions during the ordering process, but we really appreciate your feedback and will definitely share it with our team as a suggestion for improvement.
In the meantime, if you ever have custom requests or notes for your order, please don’t hesitate to reach out to us directly at support@crownandpaw.com—we're always happy to help and make sure your artwork turns out just the way you envision it!
Hard no! Be warned!
Updated response based on the trolling from the company:
There is more to the story. In addition to them not being able to locate my return I would also like to highlight the:
Lack of response time after ordered placed.
Incorrect communication about items on website.
In addition to them not being able to locate my item sent to their warehouse.
If only they spent this much time looking for the item instead of searching the web for bad customer reviews!
——
The experience was very disappointing.
The lack of communication and transparency of their processes have made me want to share my experience.
When the order was placed the communication to me stated that I would be approving the design which did not happen. In a follow up email 3 weeks later from Adam, he explained that this wasn’t for the product I ordered, however, the communication on the website was inaccurate.
They took over 2 weeks to respond and the item arrived late as they could not meet their posted delivery times.
There are other companies out there with great products with much better customer service. One of the worst online experiences I have ever had.
16 March 2025
Unprompted review
Reply from Crown & Paw
We’re truly sorry to hear that your experience did not meet expectations. Customer satisfaction is very important to us, and we completely understand your frustration.
After investigating your case, we found that the return was sent without a tracking number, as confirmed in our email conversation and per our return policy stated on our website. Unfortunately, without tracking, we have no way to verify if the package has arrived at our warehouse, as we rely on the carrier’s tracking system for confirmation.
While lost returns are rare, we always recommend using a tracked delivery service to ensure safe and documented arrival. However, as we truly want to find a solution that works for you, we’d like to offer you a VIP discount code as a goodwill gesture.
Please let us know how you’d like to proceed, we want to make this right and ensure you have a positive experience with us. Looking forward to your response!
___________________________________________________________________________
Update:
I just sent you an email and would love to help resolve this issue for you! 😊 Please check your inbox when you get a chance, and feel free to reply with any questions. I'm happy to assist and make sure we get this sorted out for you!
Looking forward to hearing from you! 💛
We love honoring our past pets with…
We love honoring our past pets with their own portrait that reflected their personalities. This will be the third time we’ve ordered. Looking at their portraits always make us smile. Their portraits have a special place in our home.
1 March 2025
Reply from Crown & Paw
Thank you so much for your kind words and for trusting us to create these special portraits for you! 🐾💛 It truly means the world to us to know that they bring you joy and honor your beloved pets' personalities. We love being a part of preserving those cherished memories, and we’re so grateful for your continued support.
Your thoughtful review made us smile—thank you for making us a part of your home! 😊💖
SCAM!!!
I placed the order in the second week of December, we are at the end of February now and it never arrived. I was refused a refund and assured that a new shipment was sent. All the shipments are traceable for a bit and then alway disappear without leaving the US. I have ordered multiple items from the US that arrived without any issues so this unfortunately feels like a scam. Very disappointing.
28 February 2025
Unprompted review
Reply from Crown & Paw
We sincerely apologize for the delay and any frustration this has caused. We completely understand your concern and want to assure you that your replacement order has been issued and is on its way.
We understand how important it is for your package to arrive in a timely manner, and we truly regret the inconvenience this has caused. If you need further assistance, please feel free to reach out at support@crownandpaw.com.
Thank you for your patience, and we appreciate the opportunity to make this right for you.
SCAM.
I've ordered something in September and I have had nothing but "We'll get you an update as soon as possible", and now they're completely ignoring me.
Don't waste your money.
13 February 2025
Unprompted review
Reply from Crown & Paw
We truly apologize for the frustration you've experienced and understand your disappointment. We deeply regret that your order has not met your expectations, and we are committed to resolving this issue promptly. We would like to assist with ensuring that your order is delivered to your satisfaction. Please reach out to us at support@crownandpaw.com, and we will prioritize resolving this for you right away. We value your business and sincerely hope we can fulfill your order as promised.
What has happened to this company?!
I have ordered from this company in the past with no issues. It seems something has changed since then.
Paid over $200 for my item. Ordered on October 2024. Like others have mentioned, there was a banner on the website saying guaranteed delivery by Christmas. I didn't even get the first "approve these pictures" email until 2 weeks before Christmas. I asked for revisions. I did not hear back until after I reached out to them again in early January. Again, I did not hear back until this week after I filed a charge dispute with my credit card. Now, they're trying to get me to drop the dispute and move forward with the item but I want to be done with them. At this point, I don't trust that i would ever get my item if I cancel the disputed charge. I will never order from them or recommend them to anyone else ever again. Horrible experience all around. Still don't have the item. Still don't have my money back.
13 February 2025
Unprompted review
Reply from Crown & Paw
I’m so sorry to hear about your experience and the delays you’ve faced—this is definitely not how we want our customers to feel. We understand your concerns regarding the disputed charge and the trust issues surrounding your order. At this point, we want to make sure you receive either the product you paid for or a proper resolution as quickly as possible.
Could you please email us at support@crownandpaw.com with your order details and “Attention: Management” in the subject line? Our team will prioritize your case to ensure we address your concerns promptly. We truly appreciate you sharing your feedback, and we’ll do our best to restore your confidence in our service.
Again, I’m sorry for any inconvenience or frustration caused, and thank you for giving us the opportunity to make this right for you.
Website easy to use and many themes to…
Website easy to use and many themes to chose from. This is the fourth order from this site.
1 February 2025
Reply from Crown & Paw
Hi Melissa,
Thank you so much for your kind words and for being a loyal customer—we truly appreciate you! 💖 We're thrilled to hear that you love our website and the variety of themes we offer. It means the world to us that this is your fourth order!
We can’t wait to create something special for you again. If you ever need anything, we’re always here to help!
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