Croyland Reviews 

1,108
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and helpful, making the car buying process pleasant and stress-free. Many people highlight the seamless and efficient service, noting that vehicles were often exactly as described and prepared to a high standard, alongside a no-pressure sales approach and excellent communication. However, some customers noted post-purchase vehicle issues, including underinflated tires or mechanical failures like oil leaks and timing chain problems. These individuals expressed dissatisfaction with the customer care received when attempting to resolve such concerns.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their car... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process as... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we had an issue with the 1st car (no one fault) we wanted Ben did a fantastic job of sorting a replacement out for us that fitted our requirements. Thought the process Ben and his colleagues... See more

Rated 5 out of 5 stars

I’ve lost count how many times I’ve had a car through croyland now! Always deal with Jamie Burton, and I cant recommend him enough. Im someone who has no idea about cars and it’s nerve wracking to sit... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Ben Pagh, i appreciate all your help and time. I recently bought a car from Croylands and the experience was seamless from start to finish. The team was incredibly helpful witho... See more

Company replied

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied


Company details

  1. Car dealer

Written by the company

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,108)

190 reviews in the last 12 months

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Rated 5 out of 5 stars

We had a great experience purchasing a…

We had a great experience purchasing a car from Jamie Waller. Very friendly, we didn’t feel rushed at all, he talked us through the whole process & we’re very happy with our new car.

26 June 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for leaving a review of your experience with us. We're pleased Jamie could help you with your new car. We hope to welcome you back in the future.

Rated 1 out of 5 stars

Poor customer service

Visited Croyland cars today Fri 26th on one of the hottest days of the year. Looked around the extensive outside area of used cars. Found a car of interest and walked into the showroom. Walked around looking for a sales person but was ignored by everyone. Went to the Customer care desk were eventually someone looked up. I asked if there was a sales person available. They said they will try find one and picked up a phone. We waited 10 mins in the showroom but nobody came. We eventually walked out. The car of interest was £18,000. Won't be going back. Customer care??

26 June 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave your feedback, and please accept our apologies for your experience. There is no excuse for you being left waiting after expressing an interest in one of our vehicles, especially after taking the time to visit us on such a hot day. Providing excellent customer service is something we pride ourselves on, and it is clear that on this occasion we fell well short of the standards we expect. We will investigate how this happened and will be addressing this with our team to ensure it does not happen again. We would have welcomed the opportunity to discuss the vehicle you were interested in and are of course disappointed that we missed this chance. If you would be willing to contact us directly, we would appreciate the opportunity to personally assist you and hopefully restore your confidence in Croyland Cars. Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Ben looked after us we are elderly but…

Ben looked after us we are elderly but Ben explained every thing clearly he wasn't pushy he bought the car down to us and explained what all the buttons were for we arranged to collect the car one week later and it was ready and waiting for us we will recomend Croyland motors to our friends. Great customer service

24 June 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review. It's great to read that Ben could help explain everything to you and that you are happy to recommend us to your friends.

Rated 5 out of 5 stars

I had a great experience with ben at…

I had a great experience with ben at croyland i couldn’t thank him enough for keeping me posted all the way until i picked my new vehicle up on the day woukd recommend them 👍

24 June 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review and recommendation. We really appreciate it.

Rated 5 out of 5 stars

Would like to say that I dealt with Ben…

Would like to say that I dealt with Ben for my new car he was very explanatory regarding everything, he is very professional and knowledgeable hence is why I purchased the vehicle. I am extremely grateful for the time he gave to me and I would buy from him again. Well done pity there was not more people like Ben in the car sales trade.

9 June 2026
Unprompted review
Croyland logo

Reply from Croyland

We're pleased that Ben could help you with the purchase of your new car. Thank you for taking the time to review your experience with us.

Rated 5 out of 5 stars

Ford Puma

A seamless experience from start to finish.
Ben and the team at Croyland were very professional and helpful nothing was too much trouble and my questions were answered promptly without hesitation.
I would thoroughly recommend them

23 June 2026
Unprompted review
Croyland logo

Reply from Croyland

We're pleased that the purchase of your Ford Puma ran smoothly and that you had a great experience with Ben. We hope to welcome you back in the future.

Rated 5 out of 5 stars

It was a wonderful experience I was…

It was a wonderful experience I was served by Indi and it was so informative and made buying my first car and breeze it was so simple and I am really grateful that I had such a wonderful time buying my first ever car I would really recommend coming here not just as a first time buy but in general this place is wonderful and everyone is very helpful and friendly with fills the atmosphere with kindness.

23 June 2026
Unprompted review
Croyland logo

Reply from Croyland

We're pleased that Indi was able to help you with your first car purchase. Thank you for leaving a review and recommendation.

Rated 5 out of 5 stars

Ben was amazing throughout the whole…

Ben was amazing throughout the whole process, he even kept in contact with me whilst on holiday. Nothing was too much trouble. Would highly recommend Croyland for your next car.

Chloe

11 June 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your recommendation and taking the time to leave a review.

Rated 5 out of 5 stars

Friendly service

Friendly service, not pushie at all, taken time to ensure our family car needs were met.

18 June 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you very much for taking the time to leave us a review.

Rated 5 out of 5 stars

Great service

Indi was very hepful. Especially to a first time buyer.

18 June 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for leaving a review of your experience buying a car with Indi.

Rated 5 out of 5 stars

I purchased my car through croyland…

I purchased my car through croyland motors my sales person was ben purgh he was very professional and very helpful we have brought all our cars through Ben and we will not go to any other sales person I have recommended him and croyland motors to a lot off people.

4 June 2026
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to leave us a review and your experience with Ben. We hope to see you again. Thank you.

Rated 5 out of 5 stars

I bought my new car with Ben at…

I bought my new car with Ben at Croyland cars, he was very helpful and patient advising me what my options were. Had a slight issue with the car when I arrived (a little scratch) I pointed it out and it was dealt with promptly. Thank you again for my new car I love it :-)

8 June 2026
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you leaving a review. We're pleased you're happy with your new car.

Rated 5 out of 5 stars

Excellent service from Inderpreet…

Excellent service from Inderpreet Dhassi at Croyland Car Megastore. He was friendly, helpful, and professional from start to finish. He made the whole car-buying process easy and stress-free. We’re very happy with our purchase and would highly recommend both Inderpreet and Croyland Car Megastore. Thank you! 😊

10 June 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your recent review. We really appreciate it.

Rated 5 out of 5 stars

Great customer service from Ben

Great customer service from Ben, helped me find a good car, answered all my questions and was a brilliant help. Highly recommend, made my first time stepping into a car dealership so comfortable.

27 May 2026
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that Ben could help with your recent car purchase. We hope to see you again. Thank you.

Rated 5 out of 5 stars

I brought my first car from croyland…

I brought my first car from croyland car megastore and i am so happy with it. Ben was excellent with information about the car and allowed us to take it for a test drive which was very helpful. I would highly recommend this company and ben for their great service.

9 June 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time leave us a review.

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