Croyland Reviews 

1,109
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and helpful, making the car buying process pleasant and stress-free. Many people highlight the seamless and efficient service, noting that vehicles were often exactly as described and prepared to a high standard, alongside a no-pressure sales approach and excellent communication. However, some customers noted post-purchase vehicle issues, including underinflated tires or mechanical failures like oil leaks and timing chain problems. These individuals expressed dissatisfaction with the customer care received when attempting to resolve such concerns.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their car... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process as... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we had an issue with the 1st car (no one fault) we wanted Ben did a fantastic job of sorting a replacement out for us that fitted our requirements. Thought the process Ben and his colleagues... See more

Rated 5 out of 5 stars

I’ve lost count how many times I’ve had a car through croyland now! Always deal with Jamie Burton, and I cant recommend him enough. Im someone who has no idea about cars and it’s nerve wracking to sit... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Ben Pagh, i appreciate all your help and time. I recently bought a car from Croylands and the experience was seamless from start to finish. The team was incredibly helpful witho... See more

Company replied

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied


Company details

  1. Car dealer

Written by the company

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,109)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jamie was so helpful and the car was…

Jamie was so helpful and the car was delivered in pristine condition. Though a 2019 number plate and quite high mileage for me to tootal about my friends said it looked like new. It was serviced again. It was a realistic price. While the company was a megastore it felt like a dealership. I would recommend having a look there if looking for a used car.

17 March 2026
Unprompted review
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Reply from Croyland

Thank you for your recent review and recommendation. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Ben was a great help from start to…

Ben was a great help from start to finish.I couldn't decide between two similar vehicles.No pressure selling just a knowledgable description of both vehicles helping me to decide. Regular communication throughout.He really did make everything a lot easier.He even fully charged the battery before we picked it up.I would highly reccomend Croyland motors and especially Ben.

2 April 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review of your buying experience with Ben. We are pleased to read that you were happy with the process.

Rated 5 out of 5 stars

My experience at Croyland was fist…

My experience at Croyland was first class. Ben Pugh who dealt with my purchase was brilliant. His manner and attitude was friendly and informative. His professionalism, Excellent! The whole process was smooth and relaxed. I 100% recommend without doubt. Great experience all round and have no hesitation in buying from here again.

26 April 2026
Unprompted review
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Reply from Croyland

Thank you for providing such a lovely review. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Jamie was absolutely fantastic during…

Jamie was absolutely fantastic during the process, would highly recommend.

25 April 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review of your recent purchase with us and in particular Jamie. We hope to welcome you back in the not too distant future.

Rated 5 out of 5 stars

Ben Pugh

I dealt with Ben Pugh @ Croyland motors. Had my car for 2 weeks now, and my experience has been excellent and I would strongly recommend. Ben went above and beyond my expectations for a car salesman, answering my emails after he’d finished for the day, made sure I was aware of everything that was happening with my car and is still answering questions that I’ve put to him. Again would strongly recommend this company
Thanks again Ben, you have been a pleasure to share my new car journey with

23 April 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your recent review and taking the time to share your experience.

Rated 5 out of 5 stars

An amazing experience buying my new car…

An amazing experience buying my new car with them. Ben was absolutely fantastic, so helpful and in constant contact throughout the process, can not fault his customer service. The car was delivered to my home and on the morning of delivery Ben called to ensure we were all ready, car was delivery by a lovely gentleman who ensured all was ok with the car then Ben checked in after delivery. I would 100% recommend this company to buy from prob the best company I have purchased from.

23 April 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review of your recent car purchase. We are pleased to read that it was a positive experience and that you would recommend us.

Rated 5 out of 5 stars

Ben helped me from start to finish from…

Ben helped me from start to finish from looking at cars to advising me on best prices and sizes. I looked a a few cars that I thought I wanted but didn't in person but Ben helped me and showed me more cars that would suit me better

Thank you so much

22 April 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review. We really appreciate it.

Rated 5 out of 5 stars

New car

So I came in looking for a car, and Matt was so helpful, gave me all the information, went through everything and went over things I didn’t understand. I was never pushed to buy a car where a lot of places only want a sale regardless, I changed my mind a few times on what I was looking for. This wasn’t an issue for Matt. He kept in contact and once I found a car I had it within a week. I had a problem with the car and it was sorted the same day. Lovely service and Matt is a credit to the company. I don’t think I’ll go elsewhere for cars in the future now. Lovely service, polite and very quick.

15 April 2026
Unprompted review
Croyland logo

Reply from Croyland

We're pleased that Matt could help you with your recent car purchase. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

I had a fantastic experience with this…

I had a fantastic experience with this company! I dealt with Ben Pugh, he went above and beyond to be helpful, handling all my specific requests with ease. They were incredibly patient, making sure my questions and queries was answered thoroughly. Truly top-tier customer service—I couldn't be happier with the process!"

23 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review of your experience with us.

Rated 5 out of 5 stars

Really pleased

Really pleased with the car, but even more so, the service. Ben was really happy to help and gave me all the information I needed. Very likely I’ll be back here again

31 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We appreciate you taking your time to let us know about your experience with us.

Rated 5 out of 5 stars

Great experience

Great experience, Jamie Burton was so helpful in getting the car all sorted to its best standard, would definitely recommend!! Was a really positive experience overall.

21 March 2026
Unprompted review
Croyland logo

Reply from Croyland

We're pleased Jamie was able to help you with your new car. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Second Car

I have now brought 2 cars from Croyland and have been helped my Jamie Burton each time and now he would always be my first point of call if I wanted a new car as he is accommodating, supportive, honest and found me the car I wanted with every exact detail. He was extremely helpful answering every question and query I had at whatever time during the day I asked them. Cannot thank him enough!

I also always recommend him to anyone that says they like my car & want a new one themselves.

4 December 2025
Unprompted review
Croyland logo

Reply from Croyland

Thank you for returning to Croyland to buy your most recent car. We're pleased Jamie could help you and we look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Would definitely recommend

Very helpful and great communication.
Couldn’t get to the garage as was left with no car but Ben went to great lengths to make sure finance and all documents were completed smoothly. Thank you for all your help.

23 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We're pleased Ben could help you with your recent vehicle purchase.

Rated 5 out of 5 stars

Great experience

Great experience, Jamie was very helpful throughout out the whole process and made me feel at ease buying my first car. The car was in great condition clean inside and out, would recommend

25 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great Experience

We are much appreciative of Indie. From start to finish he gave us excellent plus customer service in our car purchase.. above and beyond our expectations. The car we purchased and the agreements were as promised. Excellent service Croyland Motors. This is our third car purchased from this dealership who we find totally trustworthy. Thank you!

25 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review of your experience with us.

Rated 5 out of 5 stars

Great experience

Picked up my new car today and must thank Ben for making the process very easy. He sorted all paperwork and helped me set everything up in the car. Have no problem recommending Croyland and will be back if I need to upgrade in the future..
Thanks Ben.

24 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We really appreciate it. We hope to see you again in the future.

Rated 5 out of 5 stars

Excellent service from Indy!

I can not fault the service I have received from Indy. Friendly and helpful from start to finish. I will 100% be recommending Croyland in the future!

24 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review and recommendation.

Rated 5 out of 5 stars

3rd car brought from Ben at Croylands.

3rd car brought from Ben at Croylands.
Absolutely perfect as usual.
I would not go anywhere else now.

Thanks Ben very pleased

23 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for returning to Croyland for your most recent car purchase. We're pleased to be able to help again and look forward to helping you with the next!

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